Exceptional customer service Julian is an excellent sales rep who spent time explaining all the options and configurations with care and confidence and took time understanding our needs. He didn't... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My thanks to DFS Furniture - Poole for their assistance in helping me through y recent furniture purchase. I found the experience most enjoyable, with the sales person (Frances) taking me through all... Mehr ansehen
Unternehmen hat geantwortet
The store manager 3KE Lauren dealt with us and I have never had such a thorough description of the product I was buying. Excellent Lauren is an absolute person to go too. A credit to your excelle... Mehr ansehen
Unternehmen hat geantwortet
Very pleasant experience buying a new sofa. The salesman was great - knowledgeable, friendly and not too pushy. The Sofa will be coming in about 6 weeks which seems fine.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Broadstone Way, Unit 1, BH15 3TE, Poole, Vereinigtes Königreich
- 0333 999 9784
4,9
Hervorragend
5146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Highly recommend!
I had a great experience with excellent customer service. I really cannot fault the store or the staff.
21. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and friendly staff
22. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience buying a new…
Very pleasant experience buying a new sofa. The salesman was great - knowledgeable, friendly and not too pushy. The Sofa will be coming in about 6 weeks which seems fine.
22. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
It was great and we’re looking forward…
It was great and we’re looking forward to the delivery. Xxxx
15. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
the staff were very polite helpful and…
the staff were very polite helpful and knowledgeable about the products they were selling
14. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Exceptional customer service by Julian
Exceptional customer service
Julian is an excellent sales rep who spent time explaining all the options and configurations with care and confidence and took time understanding our needs. He didn't pressure us to make a purchase in store and sent us a useful link to make the purchase at a later time. He's also been very quick to support us with query's post purchase. 10/10!
18. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Poole
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Spent 3k on a sofa
Spent 3k on a sofa, delivery was delayed and I got £170 parking fine from being in their car park
24. April 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and we are really sorry to hear you received a parking fine. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
The car parks are independently owned and there should be signposts advising the maximum time of stay. We would advise contacting the parking company directly should you wish to dispute this.
I have taken a look into your order and I am happy to see you're furniture has been delivered and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Poole Store The store manager 3KE Lauren dealt with…
The store manager 3KE Lauren dealt with us and I have never had such a thorough description of the product I was buying. Excellent Lauren is an absolute person to go too. A credit to your excellent business.
21. Juli 2026
Antwort von DFS Furniture - Poole
Hello Thomas,
We’re really glad to hear the process of ordering over the phone with Lauren was made easy. We hope you love the furniture once it arrives!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service received…
Fantastic customer service received from both Sebastian and Hannah, the way they handled me as a customer is the level expected when relatively large amounts of money are being spent, thank you.
19. Juli 2026
Antwort von DFS Furniture - Poole
Hello Sara,
Thanks for your lovely feedback, we’re glad to hear Sebastian & Hannah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
I was very happy with the gentleman who…
I was very happy with the gentleman who help us with our sofa . He was very good with the information and there was no rushing and he given us time
19. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We found the staff very helpful…
We found the staff very helpful directing us to the product that best suited us , the young lady that helped us was very polite and helpful we were put under no pressure or obligation and came away feeling very satisfied
18. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My thanks to DFS Furniture
My thanks to DFS Furniture - Poole for their assistance in helping me through y recent furniture purchase. I found the experience most enjoyable, with the sales person (Frances) taking me through all the options available and looking up lead times for various products to ensure that I was able to make my choices with complete confidence. Well done.
14. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service from Stephen and…
Great service from Stephen and unpressured and positive experience
16. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Salesman Damien was very polite and…
Salesman Damien was very polite and clear on all information with regards the sale and aftercare of my purchase. Damien was also very friendly and also very professional
14. Juli 2026
Antwort von DFS Furniture - Poole
Hello Mandy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Poole were Superb
The staff were excellent, not pushy and didn’t follow you around but very helpful when you wanted information.
The product range was great and the modular nature of the sofas enables you to tailor them to your own requirements.
13. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and friendly salesman
5. Juli 2026
Antwort von DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
New sofa sorted
Amazing salesman helped me choose my first new sofa in a long time.
Went out of his was to make sure I was happy and everything was right and explain all about all the after care.very excited to have a brand new sofa on order.
Only tiny little negative was all the other add ons that they try push you to have , felt a tiny bit bombarded.
11. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The perfect experience …
The person that serve me made the process smooth, quick and seamless. Just the way I want shopping for furniture to be.
3. Juli 2026
Antwort von DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.