I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... Mehr ansehen
An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... Mehr ansehen
Went in to greyhound Park chester today looking for a new sofa. Met a lovely man named Matt who was very helpful and was ever so knowledgeable about his job. Came away with everything needed includ... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Chaser Court, CH1 4QG, Chester, Vereinigtes Königreich
- 0333 999 9754
4,9
Hervorragend
4846 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von DFS Furniture - Chester
Hello Alan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience. Matt was very thorough and helpful, thank you!
12. Juni 2026
Antwort von DFS Furniture - Chester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
1 star
Thank you for your response. My disappointment is not only about the warranty decision, but also that I was unaware how sensitive the product was to heat and sunlight before purchase. I have shared my experience so that other customers can make an informed decision.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Chester
Good Morning Hanan,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the coffee table or the service received.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your coffee table.
We sincerely apologise again for any inconvenience this may cause.
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Excellent customer service! Friendly and knowledgeable sales team who were absolutely brilliant! Best experience we have had in a furniture shop!
12. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff we got just what we…
Very helpful staff we got just what we was looking for too.
4. Juni 2026
Antwort von DFS Furniture - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent, thorough service
Lara who dealt with us was efficient, informative and helpful without being too overbearing.
She explained the whole purchase process expertly and in a way which was easily understandable.
11. Juni 2026
Antwort von DFS Furniture - Chester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lara.
Kind Regards,
Jordan
DFS Customer Support
I have ordered a sofa today from DFS
I have ordered a sofa today from DFS, and I had a great experience during my visit. The staff who helped me to make the right decision gave me a well presented information about the sofas and helped me to make the right choice.
10. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The young man Aron was excellent in…
The young man Aron was excellent in helping me ,l felt very relaxed ,he explained everything very clearly to me, l was very happy on leaving the store, l will highly recomend DFS to anyone thank you so much .
9. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Chester
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Daniel helped me choose my new settee
Daniel helped me choose my new settee
today, he was friendly, patient and very helpful, answering my questions regarding my new purchase.
Thank you ! 🙂
8. Juni 2026
Antwort von DFS Furniture - Chester
Hello Michelle,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
In store purchase
We ordered our new sofa in store today. The whole process was super quick and easy. Very friendly and approachable staff. Even had some freebies thrown in! Customer service is impeccable 😊
7. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service in the greyhound dfs…
Fantastic service in the greyhound dfs store! Couldn’t have a better staff
31. Mai 2026
Antwort von DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young lady who helped us and…
The young lady who helped us and completed the sale was lovely. She was informative, professional, helpful.
6. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The whole experience was great
The whole experience was great. Gentleman, very helpful. And very friendly would recommend.
6. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Chester
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Walked into DFS and somebody helped us…
Walked into DFS and somebody helped us straight away
29. Mai 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The young lady who served me in store…
The young lady who served me in store was so pleasant and friendly, without putting any pressure on me!
I’ve forgotten her name but she was pregnant and soon to go on maternity leave!
The whole process was easy and quick I was very pleased and look forward to having my new sofa delivered!
4. Juni 2026
Antwort von DFS Furniture - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and had great knowledge…
Really helpful and had great knowledge to help us find the perfect couch for our family.
3. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Honestly excellent explanation
Honestly excellent explanation
Great product
Nice hospitality
Mo Chako
3. Juni 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Chester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.