We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and to... Mehr ansehen
Unternehmen hat geantwortet
Alex was amazing! He went above and beyond to make sure we were happy with what we were buying explained all the options clearly and was all round brilliant. We are very happy with our purchase and ex... Mehr ansehen
Unternehmen hat geantwortet
An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
4 Westway, CM1 3FJ, Chelmsford, Vereinigtes Königreich
- 0333 999 9522
4,9
Hervorragend
2305 Bewertungen
Bittet Kunden um Bewertungen
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Alex was amazing!
We recently visited DFS Chelmsford to buy our first sofa, and Alex made the whole experience an absolute breeze.
What stood out straight away was that he gave us space to browse without immediately approaching us with a sales pitch. After noticing we were looking around, he came over and explained that he could see we were interested but didn’t want to jump straight into selling to us, which we really appreciated.
Once we found the sofa we loved, Alex was incredibly kind, caring, and personable. It never felt like he was just trying to make a sale. Instead, he took the time to understand why we wanted a new sofa, why we had chosen that particular model, whether we had measured our space properly, and how we planned to use our new corner sofa.
He carefully explained everything, including all the terms and conditions, making sure we fully understood what we were purchasing. His knowledge, patience, and genuine interest in helping us find the right sofa made us feel completely comfortable and confident in our decision.
Buying your first sofa can feel a little daunting, but Alex made the whole process easy and enjoyable. Outstanding customer service from start to finish — we owe him a pint!
Dan and Dom
7. Juni 2026
Antwort von DFS Furniture - Chelmsford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Chelmsford DFS very friendly and helpful
We came with an idea of what we wanted and was free to walk around without being followed or pestered as some companies do. After looking at the sofas available we changed our mind from a corner sofa to 2 two seaters
Steve who assisted us when we decided on a sofa was very helpful and friendly
6. Juni 2026
Antwort von DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service.
Excellent service.
Very knowledgeable and friendly sales person (Riley).
Quick and easy to purchase new sofabed and armchair.
Would recommend to friends and family.
4. Juni 2026
Antwort von DFS Furniture - Chelmsford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff processed everything quickly
The member of staff that I placed my order with was quick, efficient and helpful, they explained everything clearly as well.
27. Mai 2026
Antwort von DFS Furniture - Chelmsford
Hello Richard,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Worst experience in the store with the…
Worst experience in the store with the agent we was just ready to buy rhe sofa and he confused us with prices and promotions so at the end of 2 hours qe walked away without sofa and angry and disappointed (( not professional at well deom this point
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Chelmsford
Hi Mrs Cristina,
We are really sorry to hear the concerns you have raised this is really disappointing to hear and not the service we would expect to provide. We will provide the feedback to the relevant teams to ensure this is dealt with internally.
Kind Regards,
Vanessa
DFS Customer Support
Great experience so far
Great experience so far, just awaiting delivery now. Friendly team in store.
1. Juni 2026
Antwort von DFS Furniture - Chelmsford
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
The staff were very helpful and friendly
The staff were very knowledgeable and engaging, offering insight and suggestions based on our criteria.
22. Mai 2026
Antwort von DFS Furniture - Chelmsford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service Stephen was extremely…
Great service Stephen was extremely helpful and knowledgeable
30. Mai 2026
Antwort von DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service and the staff…
Great customer service and the staff was lovely and helpful and Sarah showed us different ranges and she went through in detail about the different ranges
28. Mai 2026
Antwort von DFS Furniture - Chelmsford
Hello Jenny,
Thanks for your lovely feedback, we’re glad to hear Sarah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful
Very helpful, they made sure to cover everything you needed to know. Very accommodating and even showed you other furniture with similar dimensions that they didn't have in the showroom so you could visually get an idea of the actual size. Lovely experience.
26. Mai 2026
Antwort von DFS Furniture - Chelmsford
Hello Kimberely,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Highly recommend if you’re looking for a sofa! 🤩
We had Marco help us today, from the Chelmsford store.
He was very knowledgeable, didn’t feel pressured, he made us feel welcome by making us a coffee and showing us options with the colours.
To be honest, i have never received such good customer care, an asset to the company. Thank you!
24. Mai 2026
Antwort von DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Fantastic customer care
Fantastic customer care - great experience with buying a new sofa at Chelmsford store - thanks
23. Mai 2026
Antwort von DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience at DFS this…
Fantastic experience at DFS this morning. Took advantage of the sale plus it was a great shopping experience. Got exactly what I needed and it’s being delivered on 7 days! Excellent customer service.
23. Mai 2026
Antwort von DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Marco and his team were polite
Marco and his team were polite, helpful, clear and made shopping straightforward and easy. Marco explained my various options patiently and throughout my experience i felt much supported. Many thanks to them.
23. Mai 2026
Antwort von DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Sales staff where very helpful talked…
Sales staff where very helpful talked me through the whole order.
21. Mai 2026
Antwort von DFS Furniture - Chelmsford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
New sofas purchase
The sales staff were friendly, knowledgeable and explained all our options available. We have bought sofas from DFS before and are very happy with their customer service and product quality
13. Mai 2026
Antwort von DFS Furniture - Chelmsford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Chelmsford
Good morning Rosie,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Chelmsford
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great experience from start to finish…
Great experience from start to finish looking for a sofa for the new house. Was greeted warmly by Alex upon entry and offered help, but not overbearing. We had previously seen something we liked but we're since unsure about, so Alex talked us through different options along with the different materials and colours available to us. Offered us a drink, took time to clearly explain the different add ons available to us and helped us make a choice for the sofas we needed. Would highly recommend
12. Mai 2026
Antwort von DFS Furniture - Chelmsford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alex met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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