Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Eleni was absolutely amazing from start to finish, helped us through the purchasing, engaged in friendly conversation about random things so it did not feel like a sales push.and wanted to make sure... Mehr ansehen
Unternehmen hat geantwortet
Our sales advisor Ali was superb. He was very knowledgeable, understood our needs and helped us find the perfect sofa sets for our new home. Trying out the sofa sets on the shop floor, it was very obv... Mehr ansehen
Unternehmen hat geantwortet
I had a really good experience with Ali at DFS Cambridge. He was so friendly and helpful, and made everything really easy without being pushy. I was really happy with the deal I got, and having the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
442 Newmarket Road, CB5 8JL, Cambridge, Vereinigtes Königreich
- 0333 999 9817
4,9
Hervorragend
3525 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful young man who explained…
Very helpful young man who explained everything to do with the actual sofas we are buying and just generally a very helpful and pleasant young man.
10. Juni 2026
Antwort von DFS Furniture - Cambridge
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Eliza gave plenty of good and…
Eliza gave plenty of good and helpful advice. She was extremely knowledgable about all the sofas.
6. Juni 2026
Antwort von DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The salesman was very friendly and…
The salesman was very friendly and didn’t make you uncomfortable about buying anything and spoke to you about the goods and services that you would get after you got the goods.
8. Juni 2026
Antwort von DFS Furniture - Cambridge
Hello Philip,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Hello Sarah,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent customer service and advice from Ali
I was very impressed with Ali he understood my predicament with passed history with another company and gave me sound advice. I just hope that l am as pleased with this furniture as l was with previous furniture l had from you many years ago. Great service all round
5. Juni 2026
Antwort von DFS Furniture - Cambridge
Hello Jackie,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ali.
Kind regards,
Lia
DFS Customer Support
Very good experience
I saw Ali who I have seen before on a previous purchase. He was extremely pleasant and helpful and made the process very pleasurable.
5. Juni 2026
Antwort von DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We were welcomed into the showroom and…
We were welcomed into the showroom and immediately offered refreshment by Shoobo , one of store advisors
We felt unpressured and were unrushed allowing plenty of time to walk around the showroom and decide our options.
3. Juni 2026
Antwort von DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
We were impressed by the selection of…
We were impressed by the selection of sofas to choose from. We had good advice from helpful staff and did not feel pressured to buy,
On our second visit we chose our recliner sofa, had the great payment deal of up to 48 months interest free payments explained to us and enjoyed a cup of coffee to seal the deal!
We look forward to delivery
1. Juni 2026
Antwort von DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Really really good service
Really really good service, very helpful and patient. Store also has lots of choice.
1. Juni 2026
Antwort von DFS Furniture - Cambridge
Hello Karl,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The salesman was great
The salesman was great
Excellent knowledge and really helpful
Great staff and great service
31. Mai 2026
Antwort von DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Disappointed to find I could have…
Disappointed to find I could have received immediate delivery of my recliner chair, same description and colour online. Having to wait 11 weeks to relieve my condition is a sour pill to swallow.
12. April 2026
Antwort von DFS Furniture - Cambridge
Good Afternoon Sheila,
Thank you for taking the time to leave your review. All delivery times can differ depending on the range. I am very sorry if this was not outlined to you when you placed your order. I will ensure that thisvfeedback is passed onto the relevant team.
Kind regards,
Jordan
DFS Customer Care
Gary understood our requirement and…
Gary understood our requirement and quickly showed us the sofas we could consider. He was polite, friendly, efficient and patient. He was obviously very familiar with the stock in store and knew how sofas were constructed, from his own experience. We were offered refreshment which we accepted. He was everything we expected of a salesperson.
30. Mai 2026
Antwort von DFS Furniture - Cambridge
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gary.
Kind Regards,
Jordan
DFS Customer Support
Very late delays!! 4 months to wait for a chair
Staff are great when you know what you need and intend to buy it that day but they should never lie about delivery time frame and should never get your hopes up about items being in stock when it isn't, even the system online is a lie for my chair online says 14days delivery it still hasn't got to the centre yet to arrange delivery and its been 15 weeks and counting i had an update recently sent to my email stating the time frame of when it will hit the centre which is another 2 weeks time if it does get shipped on time then I possibly have to wait another 4 to 8 weeks to have it delivered 😀 nearly 4 months to wait for a chair is ridiculous they really need to make more and have them instock ready to ship out for customers instead of lying about it even a 3 seaty sofa apparently can be delivered to me in 7 days 🤣👍 i call bull- make sure you get them to check the stock and show you the dates and get in writing to make a complaint if need be but other then the making amd delay of the chair the staff were friendly but kinda have to be to make sales and get commission.
7. März 2026
Antwort von DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and massive help on…
Very helpful and massive help on choices of for our purchase
30. Mai 2026
Antwort von DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful, friendly & informative
Helpful, friendly & informative. Highly recommend. Great quality sofas.
29. Mai 2026
Antwort von DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.