We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements.... Mehr ansehen
Unternehmen hat geantwortet
Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... Mehr ansehen
Unternehmen hat geantwortet
Gary the salesman in Cambridge was excellent, giving all the information we required. He showed us the unit we were interested in and let us try it out. Because I have limited mobility he explained... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
442 Newmarket Road, CB5 8JL, Cambridge, Vereinigtes Königreich
- 0333 999 9817
4,9
Hervorragend
3530 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and friendly staff
Very helpful and friendly staff - thanks Sally! - and a smooth process overall.
21. April 2026
Antwort von DFS Furniture - Cambridge
Good afternoon Jo,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service friendly
The engagement from when we walked in was attentive. Not overbearing. Gave us great direction once we had said what we were looking for. Got me a coffee whilst I looked around. Really helpful. Informative and the experience was nice. Ended up buying a great sofa. Even brought over the foot stall to compare against the sofa we liked. We ended up buying that as well.
Great staff. Thank you.
20. April 2026
Antwort von DFS Furniture - Cambridge
Good morning Stephen,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Very helpful service from Ali
Very helpful service from Ali. He gave us space and time to look before approaching and was very informative
20. April 2026
Antwort von DFS Furniture - Cambridge
Good morning Elene,
Thanks for your lovely feedback, we’re glad to hear Ali met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Totally wonderful top nutch service staff was…
Totally wonderful service staff was very professional
19. April 2026
Antwort von DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience made buying our sofa…
Amazing experience made buying our sofa so much easier.
18. April 2026
Antwort von DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Quality and service, two excellent qualities from a fantastic company
I have been buying sofas from DFS for 24 years and find the quality and service to be excellent
18. April 2026
Antwort von DFS Furniture - Cambridge
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
A lovely presented store in Cambridge…
A lovely presented store in Cambridge and Gary was extremely friendly, efficient and helpful.
16. April 2026
Antwort von DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff were excellent
Staff were excellent. Gary was really helpful and informative about the sofas in the store. The many available options were explained to us.
The process to purchase a sofa was easy and straightforward. Very good shopping experience. Also a decent price.
14. April 2026
Antwort von DFS Furniture - Cambridge
Good morning,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Gary helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Good afternoon David,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Good afternoon Jack,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful sales staff who know their…
Very helpful sales staff who know their products and have the time to spend with their customers.
13. April 2026
Antwort von DFS Furniture - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service! Massively a huge help towards my first house. Really appreciate the help from the staff. Would highly recommend!!!
12. April 2026
Antwort von DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very happy with our experience
Very happy with our experience. We visited DFS in Cambridge several times before buying our sofa, and every time the staff went out of their way to accommodate us and answer any questions....we even got offered a cuppa in store! Lots of choice, great deals and great customer service.
3. April 2026
Antwort von DFS Furniture - Cambridge
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
All been amazing ,nice experience
All been amazing ,nice experience, everyone very nice ,polite and ready to help and answer all questions
Bought the corner sofa and very excited 😝
11. April 2026
Antwort von DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Not received order confirmation after…
Not received order confirmation after purchase, called store 3 times, been told order was placed, but still no order confirmation came in.
3. April 2026
Antwort von DFS Furniture - Cambridge
Good afternoon Elizabeth,
Thank you for taking the time to share your feedback and we are very sorry to learn you have rated DFS 1 star, this is very disappointing to hear. To confirm your sales contract was posted to you from Head Office on the 8th and please allow up to 5 working days for this to be received. Apologies again for any initial difficulties.
Kind regards,
Lia
DFS Customer Support
exceptional customer service
Ally was the main man for us however we did speak with 3 others and everyone was exceptional with the customer service, we ended up buying a sofa and a coffee table
6. April 2026
Antwort von DFS Furniture - Cambridge
Good morning Kurtis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Cambridge
Good morning Jennifer,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We just went to the Cambridge DFS and…
We just went to the Cambridge DFS and dealt with Eliza. She was fantastic gave us all the correct information even up sold us on a cuddler as well as a four seater 10 out of 10 service.
9. April 2026
Antwort von DFS Furniture - Cambridge
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.