Sophie was great, helpful & informative. I was happy to take out the sofa care 5 year package considering our sofa of choice will be in a cream colour. She explained how to maintain our sofa in the be... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Eva who served us was excellent. Extremely helpful; explained everything really well; very professional; made us tea; answered all our questions; explained the options really clearly. Top marks to Eva... Mehr ansehen
Unternehmen hat geantwortet
We were looked after by Sean in the Boucher road store. Getting bedroom furniture and new bed and mattress for my daughter who was with me. Sean kept her involved in the decisions about her room which... Mehr ansehen
Unternehmen hat geantwortet
The staff were very friendly and let's us browse freely and when we were ready to make our purchase, they helps sort out the finance and explained everything very clearly. I would recommend DFS t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
49 Boucher Road, BT12 6HR, Belfast, Vereinigtes Königreich
- 0333 999 9803
4,9
Hervorragend
10.099 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
The salesman I spoke with was very…
The salesman I spoke with was very helpful in answering my questions on what suited my needs and budget best,and was able to advise me about different qualities of leather and how each of them would wear. He was also well mannered and very pleasant.
9. Juli 2026
Antwort von DFS Furniture - Belfast
Hello Joanne,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Very pleasant experience at Boucher Road…
Very pleasant experience at the Boucher Road store. Thomas showed us round and was very knowledgeable about each sofa. The one we ultimately picked, he went through the whole process and was informative and personable.
9. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Shop well displayed and presented to…
Shop well displayed and presented to high standard. Staff was very informative and approachable. The sales person I got was named Conor. He was very friendly and explained everything very well.
8. Juli 2026
Antwort von DFS Furniture - Belfast
Hello Claire,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
We had the best experience our sales…
We had the best experience our sales man was Sean he was fantastic,made sure we were happy with what we offered which was in the value of over £7000 I really enjoyed our experience.
8. Juli 2026
Antwort von DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Sean met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
It was pleasure to visit your…
It was pleasure to visit your shop.Great customer service.Robin did really well. Thank you
2. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Michael at the Boucher Road store was a…
Michael at the Boucher Road store was a great help. Great overall customer service. Bought our first ever sofa and he was very friendly and positive, made the process as painless as possible!
6. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Not reliable
Bought beautiful sofas, La-Z-Boy, no power boxes in it. The manufacturer forgot to put it in. We as customers been contacting DFS for over four months. I was told that it will arrive yesterday. Stayed at home and nothing. DFS is not reliable. And causing a lot of stress it’s not worth buying there.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Staff were very friendly and helpful
Staff were very friendly and helpful. Particularly Thomas who talked us through all the details of buying our sofa as first time home buyers. Fantastic experience.
28. Juni 2026
Antwort von DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Connor was brilliant
Connor was brilliant, he made the whole process very simple and straightforward. Would highly recommend
5. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service.
4. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Robin was very professional and…
Robin was very professional and courteous using a relaxed informal manner that puts the client at ease. His easy rapport got us to spend more money on the product insurance, which we don't normally do, so we'll done him.
4. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sean was brilliant
Sean was brilliant. Brilliant customer service and talked us through the whole process and asked all the key questions we already had prepared to ask. Had great knowledge on the different fabrics which gave me peace of mind knowing we were picking the right one. Absolute gentleman.
4. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
There was no pushy salesperson coming…
There was no pushy salesperson coming to you like other shops I'd visited today and the girl that we dealt with Sophie was very helpful was a pleasure speaking to her.
4. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Robin
Excellent service from Robin. We took up so much of his time, but he was so patient on the many returns we had to the store, continuously changing our mind. Delighted with our new sofa purchase! Thanks Robin. Michelle
4. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience. Very friendly and welcoming.
Member of staff was very friendly and knowledgeable. I knew what I wanted when I arrived and the sale was quick and easy.
4. Juli 2026
Antwort von DFS Furniture - Belfast
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The one thing that made my experience…brilliant staff
The one thing that made my experience so good was the staff. Very helpful and friendly.
3. Juli 2026
Antwort von DFS Furniture - Belfast
Hello Annette,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sean Martin was really helpful and…
Sean Martin was really helpful and knowledgeable. Made the whole experience very easy
3. Juli 2026
Antwort von DFS Furniture - Belfast
Hello David,
Thanks for your lovely feedback, we’re glad to hear Sean met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Electric 2 seater sofa
Great layout in store with good choices of sofas.
A warm welcome provided and offer of coffee which was greatly appreciated.
The salesman, Connor, was a great help with lots of advice and information about the sofas. Very knowledgeable, courteous and friendly. I was very impressed with the treatment we received.
Would recommend DFS in Belfast
30. Juni 2026
Antwort von DFS Furniture - Belfast
Hello Janice,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Sean,Belfast branch was 10/10
Sean from the Belfast branch was extremely helpful and lovely to talk to and help us make our decision on placing the order for my new sofa!
Thank you so much again Sean
2. Juli 2026
Antwort von DFS Furniture - Belfast
Hello Tamera,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Furniture delivery
Purchased furniture and paid in full on placement of order. On delivery some of the goods were missing and after 4 months still waiting delivery. DFS customer services keep saying it's coming but still nothing. Sent emails but no reply.
There just seems to be a total lack of customer service and respect for the customer.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Belfast
Hi Scott,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
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