Destinology Bewertungen 2.975

We have just returned from a fantastic holiday in Turkey. We booked our holiday through Isaac and he ensured our needs were not only met but exceeded! Great customer service
We stayed at XO Cape Arnna in Fetiye - great resort, food, hospitality & perfect for families and adults

Its all down to the personal service and attention to detail. Understanding exactly what the customer wants. Jo was exceptional

First time I have booked through Destinology. Initially dealt with Lauren who passed over to Caroline. Both were very knowledgeable about their product , very pleasant to deal with. All in all an excellent experience, will use the company again and thoroughly recommend them to others.

Excellent and knowledgeable as always. Highly recommended. I use Destinology regularly for trips all over the world.

Isaac was amazing, efficient and knowledgeable

Joanne was excellent. I explained what I needed and she didn’t give up, until she found it. Excellent.

Excellent service. Rep was very informative, not pushy!

I have made two bookings with Destinology within the last 7 months. Without any doubt, there isn’t any other travel operator I would recommend over them.

Claire Shorrock was my travel advisor, who was brilliant from start to finish. She remained patient with me throughout the booking process and provided tremendous advice. She dealt with every request I had promptly and efficiently. I was really impressed with her service.

Emma O’Reilly was fantastic. She really listened to what we were looking for and found us what looks like a gorgeous holiday, all within our budget.

The only thing I would suggest for the overall service is the option to accept American Express payments, as this would have made the booking process even smoother.

Overall, a 5-star experience and a big thank you to Emma for her help.

I requested a quote for a specific cruise that was advertised. Caroline kindly obliged but I then realised that the date was unsuitable. I requested a quote for a later date and found it satisfactory and she called back for me to make the booking.
At the beginning of our call it was not mentioned that the cruise we requested was no longer available. Caroline did reel off the ports of call but didn’t specifically say that this was not the original itinerary that I had requested.
It was not until I had paid the deposit and enquired about the times onshore at each port that it came to my attention that the two main ports of interest were no longer on this itinerary, in fact it was a completely different cruise.
I am very disappointed, and made Caroline aware. She offered £100 compensation, which I accepted as could not find another holiday in our time frame.
This cruise is still showing as being available on both the Destinology and Explorer Journeys website.
I find this poor customer support and will definitely think twice before recommending Destinology to friends and family

Our ongoing travelling plans with Destinology are what we’ve learned to expect, extremely helpful, professional and a wealth of experience in all destinations.
Hannah Grey our point of contact has been amazing, long may it continue.

Isaac has been an incredible travel consultant. He listens very carefully to what we want out of our holiday, extremely patient and provides overall an excellent service.

Mura was great with the booking she organised everything perfectly

Emma Teilley

I was given professional, clear communication about the holiday I was enquiring about. Destinology's rep Pete, was extremely friendly gave me all the information I wanted and wasn't at all pushy. I would definitely use them again.

Fantastic service and clarity again from Pete Wellman

Prompt actions taken. Documentation delivered in a timely manner. Proactive follow-up regarding dining reservations at the resort. A simple word sums up our thoughts - professional.

Maura was very helpful, friendly & knowledgeable. Always returned calls on time & followed up to make sure I was happy

Emma O'Reilly was superb at supporting our search for a great new holiday destination. We have been to Greece, Turkey, Mauritius and even Barbados, and this year wanted to go somewhere new again. We settled on Montenegro, and with Emma's help (which included calling up the hotels and asking them about their Live music / beach clubs) have found what we hope will be the perfect combination of rest and action! Thank you Emma.

Georgina explained the package well gave me a few options as well. I was very happy with my first experience with you.