Desira Group Plc Bewertungen 

We have just purchased our 1st Nissan car. Of course after owning a Toyota for many years we couldn’t find one that had our requirements this time.
We have a new Nissan dealership newly opened in Kings Lynn. Norfolk and on the off chance popped in for a look. We were met by a smashing Chap called Robert Law. He never hackled us at all just left us for a while and we decided to let him help us just view vehicles on their website. We didn’t know buying a car Was a non stressful process. But he just helped us so much. We could have been buying a brand new top of the range Nissan instead of a used vehicle and we couldn’t have received any open and honest service.
We can’t praise him enough the car is as stunning as the Customer Care we received. Thank you Robert so much. Especially the uncovering today when we collected our JUKE. What a lovely touch.

I didn't go in to buy a car, (we were dropping off a car for a repair) but I came out buying one! I hasten to add without any pressure sales tactics in sight!
Mr Dave Rivers who looked after me, I have to say was outstanding. He was extremely professional, friendly and very knowledgeable. He explained everything clearly and concisely allowing me time to consider and decide if the options offered to me were suitable for me or not.
A real pleasure to buy a car from him.

I had seen a Nissan Duke on line and loved the interior especially, with the integral Bose speakers in the seats and yellow banding design.
The salesman, Adam Gates, was really knowledgable, answering all of our questions fully. We found the overall service at DESIRA Great Yarmouth really excellent and wpuld not hesitate to recommend to others. I especially like the fact that post sale, Adam has made it clear that any other questions or support needed, he will offer freeley. It makes you feel like a valued customer.
Adam Gates is a credit to DESIRA. 5 stars!

Really helpful over the second key, coming over to collect my car and leaving me with a courtesy car. 24 hours later I have a spare key, and my new car is back. Much appreciated.

Very good comprehensive service received from the reception team that updated my Nissan Qashqai clock which means it now functions well for the first time in over three weeks since taking delivery of the vehicle,

Courteous and helpful booking in experience gave me an estimated time for work to be carried out. Work was completed in good time. I waited in the showroom for the work to be completed where there were adequate seats and hot drink facilities to help yourself to

Appalling service! Booked my Suzuki in for a service a month in advance. I was told when confirming the booking that there was a recall and that this would be done when the car was due for the service. Today I turned up at the appointed time only to be told that they didn't have the part for the recall. I made my feelings clear that this was "pretty poor", only to be told by the guy serving me "If you're not happy, take your keys and go somewhere else, I'm not taking it". Shockingly rude! Having taken the day off I had no choice but to leave it with them, otherwise I would most definitely have walked. I called Suzuki UK to complain at the way I had been treated. When I collected the car a few hours later the service had been done, but not the recall. It was the perfect opportunity for him to have apologised, but no.... no apology. They never even bothered with the promised wash & vac that I paid for. They treat customers with utter contempt. Never again!
Edit:- 22/7/25
Despite Desira HQ reaching out to me (see their reply), I had replied to them within a couple of hours of them doing so, they never got back to me.
However, I received a phone call from Kevin at Desira Lowestoft who expressed a genuine desire to put the whole sorry saga to bed. Kevin apologised for the treatment I had received and arranged to have my car picked up and the problems/issues sorted. And I'm pleased to report that they were all sorted and taken care of, thank you Kevin.

Went to kings Lynn desira to discuss getting my new mobility car, Josh an Jamie went over an above to help me out and pick the right car for my needs, there was no trying to get me into a car o couldn’t afford they listened to my needs an how I felt an guided me really well, I’m so happy with my new car Nissan Xtrail Thank you so much guys really appreciate everything you’ve done for me

I’m a Nissan (Narava) owner, I’m also in the market for a newer model. Let you explain to you and others why I’ll heading for a Ford Ranger. I worked hard enough to upgrade my iPhone recently and I had trouble connecting it to the Bluetooth, tried everything my almost 50 years old brain could muster….im not a techy person, I rather be out riding my horses. I suddenly had a thought that I could pop into the local bury st Edmund’s branch and see if anyone could advise me for free I hoped, to see I could resolve it as I figured I had nothing to lose and I knew it wasn’t my new phone.
I spoke to the receptionist and I briefly explained that I’d tried various google advise without success. In not so many words I was told that as i had exhausted all ‘my own’ avenues and I didnt succeed I needed to pay £170 for a diagnostic, no budging, she wouldn’t even entertain asking someone in the know. Then I was told I could be charged EVEN more depending on the issue or update it may have needed. How greedy…..pure greed in fact! I explained i would rather spend half that and buy a nice speaker instead and it on my dash board, looking pretty.
The absolute irony is that my 12 son then had a look, pressed a few buttons, accessed a menu I didn’t know was there and connected within about a minute. Should I pay my son £170? I am 100% confident Nissan would have figured that one within minutes and charged £170…. No doubt at all.
Customer care sits high with me and you just don’t cut it. Off to Ford I go!

My vehicle which needed repairs done under warranty was sent to Desira Fiat in Diss. They weren't my first choice of garage due to how far they are from me. They are also not open at weekends.

It has been 5 working days and my vehicle still has not been repaired.

UPDATE: The issues with how long the vehicle has taken to be repaired it seems lie with the warranty company. However I am still disappointed with the initial communications I had.

What is worse is the communication from them when phoning. I would have to call multiple times because nobody would answer the phone, and when the did, I was constantly being told that they don't know when it will be completed and thats all they could say.

Even today I was told they would speak to a technician and call me back. That was more than 4 hours ago and I have heard nothing.

Update: garage have had the car for 35 days. Regardless of having to wait on the warranty company for approvals, they continue to not be communicative enough, and repairs should not take this long.

Just ordered our new car which sparks a lot of joy from James in Norwich! What a great experience so far and great to be a new customer. James was great at explaining and really helped us with all our questions, I had alot! Which led to us making the best decision and having James as our new car contact is great as he is so helpful and it’s a pleasure to deal with him! THANKS to Desira and James for helping us get our dream car! We can’t wait to finalise it all and so excited to soon be in!

Great customer service and care. No pressure whatsoever, lovely staff, especially Elizabeth who sold us a smashing car.
From start to finish Elizabeth was professional, courteous and very relaxing to do business with.
Thank you

Very helpful and friendly staff and good communication outside of the forecourt. Jacob was particularly helpful.

I’ve been a customer of Desira Diss for 20 years now but no more! My vehicle failed its MOT due to a part that failed under warranty. I was quoted 2weeks plus to get the part as, I was told, there were none in the country. I sourced a part myself from a main dealership within 10 minutes of searching on the net, and immediately bought it. However Desira are refusing to fit it under warranty and as I can’t have my car off the road for so long I have had to make my own arrangement at my own expense to get it sorted. Despite claiming ‘superior customer care’ Desira have fallen well short of that claim and let me down badly. Why did they accept their suppliers word and not try to source the part themselves-it would have required minimal effort whereas they made no effort for their customer at all. Come on guys, put yourselves in your customers shoes!

Bought a car last year, very low mileage. At first service and MOT I was recommended two replacement parts be fitted.
Brought car in at 9am was ready at 5pm. Parts not replaced but apparently ordered. Other garages have returned the car cleaned but I don't think they do that here. Got our custom and was then blasé about it? Familiar story with big dealerships? In the past I've done better than this. lack of communication and time wasted.

I have been dealing only with ED , the last 11 YEARS ! Based in Norwich.
Helping me to just upgrade to my (5th) Fiat Hybrid 500.
Although not a Fiat Dealership any more , I won't go anywhere else & again ED came up trumps, getting me the exact Car I wanted.
He truly is 5 star.
SO professional , polite , friendly , courteous , knowledgeable, goes up & beyond always, reliable, knows his job inside out , great sense of humour , kind & HIGHLY experienced in his field.
He is an asset to Desira and I believe he is now worthy of being the Manager , as takes on duties unconditionally as well.
I recommend him to many and wouldn't dream of going to anyone else.
He also returns your call when he becomes free, which NOT all sales persons do.
Thank you ED.
You're truly a gem.
Love my new car as well.
Thank you. 😃.

Adam Gates is a superb sales person. He was so helpful in all aspects of the new car from sending me a wonderful video of the car I ended up buying and love driving it! It has been a pleasure to deal with this company. I would definitely recommend. Thank you.

Well presented showroom, knowledgeable staff so far a good product but time will tell, all in all a pleasurable experience.

There were problems with the car when i purchased it. Work had been carried out to the alloy wheels and the near side tyre pressure sensors had been reversed so a low tyre pressure warning light came on. This was corrected when I took the car in to check the problem. I do feel that they were a little lax selling a vehicle with this sort of problem. Ian now happy with the car.

Really easy process made very comfortable by Simon who was very helpful.
No pressure & explained everything clearly.
Really happy with my purchase & the support package is decent too.