I request a reorder of window envelopes. The first ones sent were incorrect Wrong font, missing information. The second again incorrect. It is ridiculous for this company not to be able duplicate an order.
Antwort von Deluxe
We understand your disappointment and frustration regarding the duplication issues on the envelopes you received. We sincerely apologize for any inconvenience this has caused you. We value your long-standing relationship with our company and want to assure you that we take your concerns very seriously.
Please reach out to our customer support team at 1-800-865-1913 to see what can be done. Our team will be happy to assist you further and explore any possible options to address your concerns. We have a robust customer satisfaction guarantee (https://www.deluxe.com/shopdeluxe/common/customerservice.jsp#satisfaction) and we want to ensure you are satisfied with your experience with us.
Thank you for your patience and understanding. We appreciate your feedback and will use it to improve our products and services.
