The items I ordered arrived in good time I have returned some as I wasn’t sure what size and colour would fit: I have received confirmation that my returns have been received by Damart and that any... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I love my Damart five pocket stretch trousers. They are a perfect fit and so comfortable. A good selection of colours too. They are the best. Don't have long to wait for delivery. Excellent
Unternehmen hat geantwortet
Returns policy. To return an item because of wrong size costs £3.99. Sending of replacement £3.99. If still not satisfactory return costs anothe £3.99. Almost £12 on postage alone. Disproportiona... Mehr ansehen
Unternehmen hat geantwortet
I am a disabled wheelchair bound widow, so I can't go shopping to department stores. I regularly buy items from Damart; and then they are delivered by Evri
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Damart are a French owned global retailer in the direct home shopping market who specialise in clothing for the senior lady. Damart are best known for thermal products, developed from our unique ‘thermolactyl’ fabric which we patented back in 1953. Since then, Damart has quickly become known across the European marketplace, as has our growing range of exciting products – from our famous thermals to ladieswear, homewear and garden products. Aimed at the 75+ age group,our ‘sister’ brand,‘Sedagyl’, offers products which provide ‘comfort’ and well-being for the senior market. Winners of the UK Customer Satisfaction Awards in 2014.
Kontaktinformationen
Damart, Bowling Green Mills, Lime Street, Bingley, BD971AD, Bingley, Vereinigtes Königreich
- 0871 423 0000
- jaskin@damart.com
- www.damart.co.uk
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25.083 Bewertungen
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Das haben sich andere Leute angesehen
Crinkle trousers…
The crinkle trousers I ordered arrived quickly and I was so pleased with them. The fit and the length are very good and the blush colour is lovely. I will be ordering another pair in a different colour.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Miss Dickson
Thank you for your five star review.
It's great to hear that the crinkle trousers arrived quickly and that you're pleased with them.
We look forward to receiving another order from you.
Kind regards
Lucy
Customer service team
Lovely clothes at a very good price
Lovely clothes at a very good price. Very fast delivery.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Mrs Heryet
Thank you for your five star review.
I'm pleased to hear that you're happy with our clothes and our delivery service.
Kind regards
Lucy
Customer service team
Plenty of choice on all items
Plenty of choice on all items and quite easy to navigate site. The delivery is just a wee bit slow but that may be down to the courier.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Doreen
Thank you for taking the time to leave us a review.
I'm pleased to hear that you are happy with our choice of clothing and find our website easy to use.
I'm sorry that the delivery of your parcel was abit slow.
We really appreciate your feedback.
Kind regards
Lucy
Customer service team
Comfortable trousers
I love my Damart five pocket stretch trousers. They are a perfect fit and so comfortable. A good selection of colours too. They are the best. Don't have long to wait for delivery. Excellent
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Mr Irvine
Thank you for taking the time to leave us a five star review.
I'm really pleased to hear that you love your five pocket stretch trousers that you ordered from us and that they're a perfect fit and are nice and comfortable.
It's also great to hear that they were delivered quickly.
Kind regards
Lucy
Customer service team
Prompt delivery
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Chris
Thank you for your five star rating for our prompt delivery.
Best wishes
Fahima
Customer Response Advisor
Clothes for everyday at reasonable prices
Clothes for everyday at reasonable prices. I have been shopping with Damart for years. The order process online is easy and the order is quickly dispatched.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Lesley
Many thanks for your five star rating. It's really nice to hear you have been shopping with us for a number of years, we really appreciate your kind words.
Best wishes
Fahima
Customer Response Advisor
Phone charges
I have dealt with Damart for some years. My review is not about their clothing but their telephone service. I recently had to return an item because it was the wrong size. Totally my fault. Having not had any updates on the return I phoned today. My phone charges were £10!!!! I did not realise it was a premium rate number and maybe there should have been a warning somewhere?
Interesting that in your reply you state you have a local rate number. A pity this isn’t the number displayed on your website!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Hilary
Thank you for taking the time to leave us a review. I'm sorry you've had to contact us about our telephone charges and for any upset caused.
I can confirm we have a range of telephone numbers what customers can contact us on, not all of these are premium rate. Our standard call charges are 13p per minute plus your standard network access charge, this information is on all of our catalogues below the telephone number and also on our website.
We do have a local rate number which is 0330 123 5429 for account and order queries.
We offer various ways for customers to contact us, this being telephone, post or on line at customerservice@damart.com. We also offer a live chat available Monday to Sunday between 8am and 8pm.
With regards to the returns, we advise that you allow up to 14 days for us to receive goods back. If an email address is on the account, we usually send updates by email. If this hasn't been provided to us before, please feel free to let us know what your details are by sending an email to trustpilotteam@damart.com.
Kind regards
Fahima
Customer Response Advisor
Great website and discounts
Great website and discounts
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Karen
Many thanks for the five star rating. We really do have some fantastic discount offers on our website, I am glad you like them.
Best wishes
Fahima
Customer Response Advisor
Non receipt of order
I haven’t been able to order anything by phone or internet. I recently sent orders by post, one came and I’m still waiting for the 2nd order
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Jennifer
Thank you for taking the time to leave us a review.
I'm really sorry to hear this. I would like to look into this matter further for you and would be grateful if you can please email us at: trustpilotteam@damart.com with your customer account number or full address.
Kind regards
Lucy
Customer service team
I ordered from Damart a dress
I ordered from Damart a dress, quality was poor considering they charge so much, I sent it back 1 week ago no acknowledgement to say they had received so Ive rang up customer service and they said you have to wait 2 weeks for my money to be refunded and also they do not refund postage.
I will never order again - very disappointed with DAMART
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Dear Customer
Thanks for your review.
Just to let you know returns can take up to 14 days to be processed, from the date they are sent back to us. If we have your e-mail address on records, we will send you an e-mail confirming your returns and your card will be refunded.
If the whole order is returned back to us. We also refund/credit the £3.99 postage charge. If the goods have been returned back to us within 14 days.
Kind regards
Adele
Customer Response Advisor
I have nevfirst classer had any problems at all
I have never had any problems at all. the packages are well packed and delivered with care. The quality of all items I have bought have always been first class, but if I do need to return anything then again there is no problem what so ever.100% first class. Thankyou
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Pam
Thanks for your wonderful review and comments. These are greatly appreciated.
Adele, Customer Response Advisor
Always a pleasure to buy from Damart
Always a pleasure to buy from Damart. Quality goods and excellent service
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi David
Many thanks for your great review.
I'm pleased to read it's always a pleasure for you to shop with us and you like our goods and excellent service. We look forward to serving you again in the future.
Kind regards
Adele
Customer Response Advisor
Discount taken against returned items.
I have shopped with this company for many years. I recently received a voucher for £15 if I spent £25. I ordered 4 items, in 2 sizes, as the fit is not always good. I kept one size and sent the others back. When I received my statement, they had taken £15 off of all items.so I only received £7.50 discount. I wrote to them, about the mistake. They said the discount is against all order, regardless if any items are returned. I think this is wrong, and won't be buying anything else from them. BEWARE; if you are ordering, and have a discount, it goes against any item you send back too.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Dear Lesley
Thanks for leaving us a review. I'm sorry you've had to contact us about your order.
The £15 voucher would have been split over the 4 items you ordered. If the two items you kept were more than £25, the full £15 should have been taken off. Please e-mail us your account number on trustpilotteam@damart.com. We will be more than happy to look into this for you.
Kind regards
Adele
Customer Response Advisor
I was extremely pleased with the…
I was extremely pleased with the pyjamas I bought & Would Recommend.
The only downside was the amount of time I had to wait for them to arrive.
But overall very pleased.
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Jules,
Thank you for your five star review!
I am glad to hear that you are very pleased with the Pyjamas received although I apologise if it took longer for them to be received than expected. We do advise standard delivery for all items is within seven days from date of ordering.
Kind Regards,
Jo
Damart Customer Response Advisor
Very easy to find what I was looking …
Very easy to find what I was looking for. Ordered and delivery was excellent arrived in a few days
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Lorraine,
Thank you for your five star review!
I am glad to hear you found it easy to find what you were looking for and that the delivery arrived quickly. I hope you are just as happy with the item(s) received.
Kind Regards,
Jo
Customer Response Advisor
Item was of good quality and size right.
Item was of good quality and size right.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Joan,
Thank you for your five star review!
I am glad to hear the item ordered was of good quality and size right. We pride ourselves on delivering top service to each and every customer.
Kind Regards,
Jo
Customer Response Advisor
great company.
always good with Damart,good value prices,everything made very well,no problems with easy to navigate website,perfect,many thanks.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Thomas,
Thank you for your five star review!
It is lovely to hear such positive feedback in regards to our website and the goods offered. We look forward to continuing this into the future for you.
Kind Regards,
Jo
Customer Response Advisor
Returns policy
Returns policy. To return an item because of wrong size costs £3.99. Sending of replacement £3.99. If still not satisfactory return costs anothe £3.99. Almost £12 on postage alone. Disproportionate costs to other mail order companies. Most offer free returns after initial delivery paid. I have not returned an unsuitable item and will be selling it on. Also very unsure about ordering in future if uncertain of size choice
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Nina,
We appreciate your feedback regarding our delivery and/or return postage costs. We understand that these costs can impact your shopping experience, and we appreciate your perspective on how other sites handle delivery and returns. Your comments have been noted and will be taken into consideration as we continually review our policies.
Kind Regards,
Jo
Customer Response Advisor
I am a disabled wheelchair bound widow
I am a disabled wheelchair bound widow, so I can't go shopping to department stores. I regularly buy items from Damart; and then they are delivered by Evri
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Viera,
Thank you for your five star review and your continued loyalty when shopping with us.
We look forward to continuing this into the future. If there is anything we can do to improve such service please let us know.
Kind Regards,
Jo
Customer Response Advisor
Your records will show
Your records will show
my earlier (4 weeks ago) application for a Personal Account is still not LIVE due to acknowledged delay and
incompetence of Damart.This does not give me confidence for future business with Damart.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Damart
Hi Derek,
I am sorry to hear that your application for a personal account has been delay and for any frustration and/or disappointment that this may have caused.
Has this issue now been resolved for you?
Should you require anything further, please contact me directly at trustpilotteam@damart.com with the following details:
- Your customer account number
- Your full name
- Your full address including postcode
Once this information has been received I will then be able to locate your details and find out what the hold-up is.
Kind Regards,
Jo
Customer Response Advisor
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