Crowd Street Bewertungen 

Antwort von Crowd Street

13. Okt. 2021

Hi SC,

We appreciate your review and would like to provide some resources that may help you in the future. We do track performance of closed, fully-realized deals from our Marketplace, and these results can be accessed on our website: https://crwd.st/MarketplacePerformance
Results are regularly updated as more offerings are realized, so we recommend bookmarking this page and checking back every so often for the latest information.

If you're looking for more information regarding your existing CrowdStreet investments, we recommend logging into your CrowdStreet account and visiting your Portfolio page. Learn more about navigating your Portfolio page here: https://crwd.st/PortfolioPage

You can also contact us by emailing help@crowdstreet.com, so please reach out with any questions or concerns and we'll be happy to assist!

We hope this helps,
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Okt. 2021

Hi Glenn,

Thanks for your review, and we’re sorry that you ran into some issues during the offer submission process. Did you have a chance to reach out to our Support team for assistance? We hope that you consider trying CrowdStreet again, and please know that we’re here to help if you run into any problems in the future. You can reach us directly by emailing help@crowdstreet.com, and our Help Center can be accessed here: https://crwd.st/HelpCenter

Thank you,
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Okt. 2021

Hello Herb,

Thanks for your review of CrowdStreet. We’re glad that the deal selection and information has been to your liking, but we’re sorry that we missed the mark when it came to offering stellar customer support. Over the past several months, we have been focused on growing the size of our team, and improving the customer service experience remains a top priority for us. In addition to increasing our support resources, we also continue to partner with sponsors to ensure that investors receive timely responses to deal-specific questions.

We hope this helps shed light on the recent improvements we've made based in part on feedback such as yours. If you have any remaining questions or concerns regarding your account, please let us know by emailing help@crowdstreet.com, and we’ll be happy to assist. When reaching out, please be sure to also mention our interaction here on Trustpilot.

Thanks for being a member of the CrowdStreet community, Herb!
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Okt. 2021

Hi YV,

We’re sorry to hear that you’re no longer a community member of CrowdStreet. If there’s anything we can do to assist, please email help@crowdstreet.com and mention our exchange here on Trustpilot.

Thank you,
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Aug. 2021

Hello Mike,

We appreciate your feedback and acknowledge the frustration caused by your experience. Beyond barring poor performing sponsors from the Marketplace, the tools at our disposal are limited due in part to our direct-to-consumer model. We are, however, happy to share that we’re making operational changes to increase our leverage. In addition to our multi-step and on-going diligence and review processes, our Investments team's scope is expanding to include the full lifecycle of the asset. Doing so will give us increased visibility as well as leverage with sponsors, allowing us to set even stricter requirements for reporting compliance during the review process. This doesn’t change the risk inherent in investing, but we do believe it will help increase sponsor accountability.

Please reach out to help@crowdstreet.com if we can be of any additional assistance.

Thank you,
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Okt. 2021

Hi Charles,

We appreciate your feedback, and we’re sorry to read that you’re considering other platforms for future investments. Whenever possible, we provide investors with transparency into our procedures, so we’d like the opportunity to address your concerns regarding the offer submission and oversubscription process.

While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments will be finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more details, please visit this FAQ: https://crwd.st/FAQ-Oversubscription and for tips on how you may increase the chances of participating in a high-demand deal, please see: https://crwd.st/HighDemandDeals

We hope this information is helpful, and if you have any other questions or concerns, please reach out to us by emailing help@crowdstreet.com. When reaching out, please be sure to reference our exchange here on Trustpilot.

Thank you,
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Okt. 2021

Hello,

Thanks so much for your review and feedback surrounding a digital wallet solution. At this time, CrowdStreet does not have this functionality in place, but we appreciate your insights and will share your thoughts with the appropriate team.

If you have additional questions about CrowdStreet, be sure to visit our Help Center at https://crwd.st/HelpCenter or reach out to us directly by emailing help@crowdstreet.com.


Thank you,
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Okt. 2021

Hi Edward,

Thanks for sharing your feedback here on Trustpilot. As with any investment, investing in real estate presents certain risks and there is no guarantee of future outcomes. The real estate market has economic cycles and it is difficult to know how and when the economy will change. Additionally, CrowdStreet is a facilitator of real investments and is not an investment manager. We only present opportunities that have experienced, real estate managers in place to manage the assets after the closing.

Have you had a chance to visit our Investor Resource Center? There you will find a large collection of content including our investor quick start guide and our 'StreetBeats: Expert Insights' video series: https://crwd.st/ResourceCenter

Thank you,
CrowdStreet Customer Relations

Antwort von Crowd Street

13. Okt. 2021

Hi Donald,

Thanks for providing this feedback on participating in oversubscribed and high demand deals. While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments are finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more information on participating in high-demand deals and an overview of the oversubscription process, please see these FAQs: https://crwd.st/HighDemandDeals & https://crwd.st/FAQ-Oversubscription

We also regularly share user feedback with our Customer Experience team to assess how we can improve upon the existing offer process, so we value the insights that you shared with us here. If you have additional thoughts or concerns, please feel free to email us at help@crowdstreet.com, and we’ll be happy to assist.

Thanks again,
CrowdStreet Customer Relations