Cooksprofessional Bewertungen 

Received a lovely candy floss maker for Xmas that unfortunately developed a fault soon after....my enquiry was dealt with by Sam who was incredibly professional and obviously proud of the company and brand....A replacement was sent through with no fuss and sincerity....Sam’s professionalism and courteous nature came through in all communications and I would heartily recommend cooks professional, their products and team....thanks

I received a slow cooker f.o.c. With my magazine subscription. Unfortunately I had problems following the instructions. I contacted the Company by email and Sam rang me back and helped me to get the cooker going. I am very impressed by the customer service.

Contacted company to inform them that the table top food warmer I had been given had burned the top of my wooden table when used over the Christmas holiday. Although it says in the instructions that it needs to be placed on a heat resistant surface, it is not explicit as to say this needs to be on a heatproof surface. I was shocked at the amount of damage it had caused in a two hour period- can’t imagine what may have been the result if left on for longer. I did point out that they may wish to change wording to protect the consumer, but no comment made from them.
This was a gift approximately 4 years ago from a now infirm, elderly relative, so I was unable to produce a receipt or give details of the vendor. Suffice to say, she did not and does not use the internet and would have used a reputable dealer from which to purchase it from. This company has dismissed my worries, my comments and concerns,stating that it could have been a reconditioned product - they have only recently taken over the brand and as it was more than 2 years old they were unable to help. Please be really careful if you have, or are thinking of buying this as it is dangerous. They seemed to be happy with the wording in their instructions. Not sure this is customer service - it certainly didn’t feel like it to me and I won’t be buying any of their products that’s for sure.

Really poor customer service, item broken when delivered, through poor packing, took weeks and dozens of emails to get a refund. Don't phone them as customer service is on a premium number and you pay highly for a call.

I have had a great deal of difficulty tracing a parcel l purchased through Amazon. DPD and Amazon were so unhelpful and it was impossible to actually speak to someone. Sam from Cooks Professional was excellent. I cannot praise her efforts enough. She dealt with it promptly, did what she said she would do and telephoned me back. I wish there were more “Sams” in this world. Thank you so so much.

Reported faulty bowl as all non stick coming off after only washing twice

They sent me a link to purchase another !!!
Not interested poor customer service

Do not purchase this air fryer I have pictures feel free to mail me for pictures Narla 1 at sky dot com

Congratulations to Customer Service agent Sam and to Cooks! I've been looking for a replacement water tank for my D8961 type hot water dispenser for which none of the other sellers keep spares. Sam promptly found and sent me one for a very reasonable price, saving me from having to replace a perfectly good dispenser. Cooks still sell this dispenser which has a proper size water tank. You run it until you've got just the water you need - very economical - just don't forget to turn it off when your cup's full!

Bought dual bin 18 months ago turned up with dents on the back , put up with that because it was on the rear , 1 of lids broke so bought new replacement it turned up with dents and scratches on it then asked for another one it too turned up damaged ask for replacement 3 more times turned up damaged and already used I have now given up and bought a new bin from another company very poor service !!!!

I purchased an Ice maker little over a year ago. At a cost of nearly £150 I was expecting good things! However after a promising start and enjoying my quick and easy ice maker I was disappointed when after a few months it broke.

The machine started to leak water before it stopped working and has ruined my sideboard in the process.

We didn't use the ice machine that often and I would have expected it to last a lot longer. I did contact customer services and whilst I did receive a reply it wasn't very helpful and basically I was almost told "Tough luck".

I would warn against purchasing an ice machine unless you're just wanting it for short term use.

Despite Cooks Professional being bought out since I purchased my mixer, the lovely Sam answered all my questions and solved my problem very efficiently and quickly.

Bought a dehydrator which packed in with 5months. Contacted cookworks who were ever so lovely and sent out a new one to arrive the next day after ascertaining the fan had stopped working. Super hassle, this was s how customer service should be. Thank you

My 'Ice Maker’ suddenly stopped working, prior to this I’d had no problems with it.
I emailed the company and Sam in Customer Service organised the repair for me.
It was fixed promptly and returned in next to no time.

Excellent customer support, Sam was exceptionally good, prompt and extremely friendly along side was super prompt in resolving the issue. Thank you Sam for all your help.

They were very helpful in resolving the problem with my air fryer. They have sent me the part with very clear instructions on how to replace the faulty part.
Sam who I spoke to could not be any more helpful.
Their customer care is excellent and sorted every thing out in 48 hours.

Great customer service
I bought a food processor from Amazon, but couldn't work out why it wouldn't work. I engaged with the customer service team and sent them photos and and eventually a video. They were helpful throughout - it turned out to be missing a part so they sent a replacement bowl and it now works perfectly. Pleased with the service and they were charming and polite and bent over backwards to help me out.

My first slow cooker. I I chose firstly for its controls and settings but have to admit it's the best looking when I've seen, beyond happy thank you

Absolute waste of time and money. Bought a food processor and smoothie maker combined on Amazon. Plugged it in and didn't work. Wish I had read the reviews first. No wonder these clowns have such a low rating. Plus you have to pay to return the worthless POS.

Avoid at all costs.

I purchased a Cooks Professional bin which broke after 6 months. They couldn't get stock to replace and only refunded me 50% of the initial price, despite them offering a 2 year warranty on the website. I wouldn't buy if anticipating any customer service.

Bought a set of iron frying pans from this company. Used the large one for the first time and after following their very detailed instructions, the food completely stuck to to the bottom of the pan. Rinsed out after binning the food and had to use a cloth to get the stuck food off, dried the pan and put on top of the hob overnight and came downstairs to a completely rusty pan. Please do not buy these pans
"Cooks Professional 3 Piece Set of Pre-Seasoned Cast-Iron Frying Pans" as you are totally wasting your money on them.