Very poor service, ordered on 3rd May, I had to chase on Thursday 7th as no updates. Got told today there is no stock (14th May) but its still available on the website. Recommend buying elsewhere
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Das sagen Bewerter
I've been running IT systems for 25 years now and Stone have been a great vendor through all that time. They have great prices, providing kit that "bang per buck" normally beats anyone else tendering... Mehr ansehen
Unternehmen hat geantwortet
… unlikely to use again. For one, yet again dodgy tracking by DHL (their chosen courier) claiming a failed delivery attempt where non took place (we have cameras). Secondly, when I sought to query th... Mehr ansehen
I can't speak for the sales side of the business but for the IT recycling and asset disposal they are brilliant. Easy to use app, great tracking throughout the recycling journey with full reporting pr... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Converge Technology Solutions (Stone Technologies Ltd) is a leading IT recycler and provider of ICT solutions to UK Public Sector and Private Sector organizations of all sizes with the vision to make a true and lasting impact on the way IT is sold, providing a full circular procurement cycle to new and existing customers, for the good of the environment and future generations. Organisations of all sizes can purchase directly from our website, or for a more personalised service we can set you up with an account manager.
Kontaktinformationen
Vereinigtes Königreich
- www.convergetp.co.uk
3,0
Akzeptabel
91 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Very poor service
Very poor service, ordered on 3rd May, I had to chase on Thursday 7th as no updates. Got told today there is no stock (14th May) but its still available on the website. Recommend buying elsewhere
14. Mai 2026
Bewertung ohne vorherige Einladung
Poor stock management
Ordered an SSD showing as "in stock", the next day they cancelled the order and listed it as out of stock without explanation. Terrible experience.
31. März 2026
Bewertung ohne vorherige Einladung
Making IT recycling and asset disposal a breeze
I can't speak for the sales side of the business but for the IT recycling and asset disposal they are brilliant. Easy to use app, great tracking throughout the recycling journey with full reporting provided. Quick and easy collections make the process super simple.
25. Februar 2026
Bewertung ohne vorherige Einladung
Order an item that was in stock
Order an item that was in stock. Only to receive an email the following day saying they were unable to fulfil the order.
Seems their stock intake should be automated and not allow to purchase products if not in store.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi James, Thank you for your feedback.
We understand how disappointing it is to place an order and then be advised that it cannot be fulfilled. While items may appear as available on our website, most of our stock is supplied via our trusted partners and is subject to final confirmation. In rare cases, a supplier may be unable to fulfil an item after an order is placed.
As outlined in our terms, which are acknowledged before checkout, an order is only confirmed once the item has been dispatched. If we are notified that an item cannot be supplied, we contact the customer as quickly as possible to cancel and refund the order.
We aim to be as transparent as possible and appreciate you taking the time to share your experience.
Stay away, very disorganised, very poor customer service
I ordered a product from converge last Friday. By Monday I hadn't received any shipping information, when I checked, they didn't have any staff in at the weekend which is understandable but not ideal.
At 12pm on Monday I decided to check in with the chat, they told me that the suppliers hadn't given any information regarding the item. There was nothing when buying that suggested that it was a 3rd party item so I assumed it was in stock as that was how it was listed. When purchasing the delivery date was Tuesday and I was in a hurry for the item. The agent said that they would give the supplier a nudge but said it would probably be sent today, next day, so would be with me on Tuesday.
About 30 mins later I received an email saying that, in fact the item wasn't in stock and it would be back in stock probably on Thursday but that wasn't a guarantee. After I expressed my frustration the agent told me they would reach out and speak with supplier again and try and get a firmer date. Again I received another email and they told me the supplier had came back and said it could be anywhere between 3 and 24 months for it to come back in.
I again obviously told them that it wasn't alright and they came back and told me they would be cancelled the order as they are unable to fulfill it.
Throughout the emails, no accountability was taken, going as far to explicitly state "this is not the fault of us or the supplier".
I then phoned to leave a complaint and was phoned back by somone who explained the scenario. There is some justifiable volatility with this product but regardless of this, the converge are clearly ill equipped to deal with it.
- They should not be representing products as in stock when they aren't, especially when they are a 3rd party seller and don't have full control of stock levels
-They clearly have a manual stock system because A) I shouldn't have been able to by the product in the first place and B) I had to reach out after 3 working hours to trigger them to realise that the product isn't in stock.
-They couldn't even show basic levels of accountability, totally disregarding the above points and blaming the market. As a consumer, I am not interested in the shape of the market, once you accept my money, you have a responsibility to deliver the goods or service. Mistakes happen but they were trying to solve the wrong thing, the mistake was allowing me to spend money and not immediately rectifying it.
From what I was told on the phone, this is a common occurrence at the moment and they regularly cancel orders for the exact same reason. Continuing to offer this service is totally irresponsible.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Paul, Thank you for your detailed feedback. I completely understand your frustration regarding the order and the delays.
As soon as you raised the issue, we promptly chased your order and our customer service team replied within approximately 10 minutes to update you on the status. You had clearly stated that you wanted the item as soon as possible and urged us to obtain an estimated delivery time. We informed you at that stage that the item could not be delivered quickly, and, as a result, we refunded your order rather than holding your money for a potentially very long wait. This is standard practice when items supplied by third-party suppliers are not immediately available.
To clarify, Converge does not hold all stock in-house. Some items are supplied directly by third-party suppliers, and stock availability can fluctuate. While we aim to provide accurate information, there can be delays outside of our control. It is also clearly stated during checkout that:
"By clicking on the continue button, you agree to Converge terms and conditions, and are providing consent to accept our standard notifications preferences. Your order constitutes an offer to purchase the items in your order. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms."
The current volatility with the supply and demand of RAM is very challenging, and we hope the quick refund allows you to source the item elsewhere soon. We’re sorry for any frustration this has caused.
We appreciate your feedback and will continue to review how supplier stock availability is communicated to customers to improve the overall experience.
Excellent service
I recently purchased a refurbished PC from Stone Refurb. and had a technical issue which was beyond my - limited - understanding. I was contacted by Christian of Converge, who very patiently and knowledgeably guided me through the steps to resolve it. Fortunately it was a very minor glitch, and the PC now functions perfectly. Very pleased with the service and thanks again to Christian who helped it all make sense.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Peter, Thank you so much for taking the time to leave this fantastic review! We’re thrilled to hear that Christian was able to guide you through the issue and get your PC working perfectly. Our team takes pride in providing patient and knowledgeable support, and it’s wonderful to know that his efforts made the process clear and stress-free for you.
We really appreciate your kind words and your trust in Stone Refurb. Enjoy your refurbished PC, and we look forward to assisting you again in the future!
Purchase experience OK but…
… unlikely to use again. For one, yet again dodgy tracking by DHL (their chosen courier) claiming a failed delivery attempt where non took place (we have cameras). Secondly, when I sought to query the delivery issue, Converge’s Customer service phone support lines charged extra rates per min. And thirdly, over deliveries, they clearly stated not to bother them within 30 days of ordering. So based on my purchase experience, with this firm "You've got to ask yourself one question: 'Do I feel lucky?”
26. September 2025
Bewertung ohne vorherige Einladung
14 Month old Ipad having issues with…
14 Month old Ipad having issues with charging, will only charge if cable in at certain angle. Stone Computers will not help. They state it is out of warranty and they will not follow UK Consumer law which covers products for 6 years. Took ipad to the apple store and they stated that the port is faulty and if it had been purchased from them they would have replaced for free. I phoned Apple regarding Stone computers and they stated that Stone Computers are acting illegally and that the fault can take 2 years to show up.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Thank you for taking the time to share your review. I'm very sorry to hear that you've been experiencing issues with the charging port on your child's device.
Following our investigation, I can confirm that you contacted our support team on 7th April 2025 regarding the device received on 12th February 2024. At that time, our advisor correctly advised that faults reported outside of the 12-month manufacturer’s warranty provided by Apple would not be covered.
For reference, Apple’s warranty states:
“Apple warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging (‘Apple Product’) against defects in materials and workmanship when used in accordance with Apple’s user manuals, technical specifications and other Apple Product published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser.”
(Full details: Apple Warranty - https://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html)
We were surprised to hear that Apple may have suggested this fault could take up to two years to appear, as this is not a known issue published to Apple repair partners. Typically, Apple communicates such matters proactively, as they did with the iPhone battery issue some years ago.
As the fault was reported outside the warranty period, we would be happy to review any evidence you can provide showing that the issue was present at the time of delivery. If such evidence is available, we can explore support options under the Consumer Rights Act 2015.
Please don’t hesitate to contact us with any documentation, and we’ll be glad to assist further.
Great
I recently purchased a new monitor from Converge because they had the best price. My order arrived quickly and was in good condition, with everything included. I was concerned at first since I had never heard of Converge, and it wasn't a cheap purchase, but it all worked out great. I'd recommend this shop.
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Alexander, Thank you for taking the time to share your experience! We're so glad to hear that you’re happy with your new monitor and that everything arrived quickly and in perfect condition. We understand that ordering from a new retailer can be a bit daunting, so we really appreciate your trust in us.
It’s great to know you’d recommend us—we truly appreciate your support! If you ever need anything in the future, we’re always here to help.
Swift and smooth collection as usual
Swift and smooth collection as usual. Collection lads were cheerful and good humoured
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Keith, Thank you for your wonderful feedback! We're delighted to hear that the collection went smoothly and that our team made it a positive experience for you. I'll be sure to pass on your kind words —they’ll really appreciate it!
If you ever need anything else, feel free to reach out. We appreciate your support!
16GB DDR4 2666MHz ECC CL19 UDIMM quick and easy
Arrived quick and was as described.
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Colin, Thank you for your great 5-star review! We’re so glad to hear that your order arrived quickly and as described.
Your satisfaction is important to us, and we’re happy to know everything met your expectations. If you need any further assistance, feel free to reach out.
Thanks again for choosing us! We look forward to serving you again in the future.
Disappointed with my experience
Disappointed with my experience. Ordered a toner printer that was listed as 'in stock' on the website, only to receive an invoice the next day stating it was actually out of stock and on backorder. The order was cancelled and refunded without any prior communication or the option to wait for restocking. A courtesy call or email offering alternatives would have been appreciated. Unfortunately, this was my first purchase from this company, and based on this experience, I won’t be ordering again.
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Alex, We're sorry to hear about your disappointment. However, we'd like to clarify the timeline of events. Your order was placed on March 12th at 8:53 PM—outside of our business hours. As soon as we opened the next morning March 13th at 9 AM, we promptly notified you that the item was unavailable with our supplier. We then processed your refund without delay.
We understand your frustration, but we acted as quickly and transparently as possible once we became aware of the stock issue. We also ensure that refunds are processed immediately to avoid unnecessary waiting time.
We appreciate your feedback and regret that this has impacted your experience with us.
Bought a desktop computer recently from…
Bought a desktop computer recently from stone converge for our business sports simulator. Technology and spec on computer was exactly as required and the customer service afterwards was impeccable. We had a couple of problems with our wifi connection card after delivery and STONE sent out an engineer within 1 day to fix any of the installation issues we had.
We are now looking at purchasing 2 more computers for our other simulators. Great company and great customer service because they obviously care about their customers. Thankyou to the team.
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi John, Thank you so much for your kind words and for taking the time to leave a 5-star review! We’re thrilled to hear that the desktop computer met your needs for the sports simulator and that our customer service was able to assist promptly with the Wi-Fi connection card issue. It’s always our goal to provide excellent service, and we’re glad we could support you.
We’re excited to hear that you're considering purchasing more computers for your other simulators. If there’s anything we can help with along the way, don’t hesitate to reach out!
Thanks again for choosing Stone Converge, and we look forward to working with you on your next purchases.
Absolute idiots
Absolute idiots, they lock down your bios and dont even give you the password to it, which is illegal as it's not your software 👍 on the verge of reporting them.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
We're sorry to receive this review. We have no record of receving any orders from you so assume this was left in error for another business. If you do have an order number, please contact our web support team.
Good price
No real issues - good price and quick delivery.
Only minor thing was communication. I received three emails, two at more or less the same time, then another a day later, all telling me my purchase had been dispatched. Sounds ok but all of them were received after the item had been delivered.
I would certainly rather to was that way round (delivery coming before the expectation of delivery!) so again, no real issues.
Thanks
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Simon, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you were happy with the price and quick delivery of your order.
We also appreciate your feedback regarding the communication. We understand that receiving multiple dispatch emails after the item had already been delivered may have caused some confusion, and we sincerely apologise for that. We’ll certainly take this on board and work on improving our communication moving forward, ensuring the delivery notifications are received in the correct order.
Thanks again for your thoughtful feedback, and we hope to serve you again soon!
Received an item for Christmas that was…
Received an item for Christmas that was not wanted. When opening the box to check the item the box ripped a little on both sides. I enquired how to return the item. I forwarded pictures as requested and then returned the item at my cost. I was informed that they would only refund approx 50% of our total outlay (cost, vat, delivery, return cost) as the box was ripped. This was not acceptable and I was informed that this was ‘company policy’. Not happy with this I requested the item back. I was informed that they could not return the item as it was ‘company policy’. Still not happy I enquired that if the item was defective would they replace it with a new one. No reply. Next thing I know the money had been refunded to the purchasers account. This had not been agreed and was still only a small percentage of the outlay. Can’t believe that people still operate this way. The responses to the emails was timely but the content was very poor and very poor customer service.
12. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Nigel, Thank you for your feedback. We are sorry to hear that you are unhappy with the resolution of your return case.
Upon reviewing your correspondence with our customer service team, we found that our team acted in line with our transparent and outlined return policy, which we shared with you at the beginning of the process. As per our policy, a deduction was applied due to the condition of the returned item and packaging, which impacts its resale value.
Our goal is to offer fair and consistent service to all customers, and we strive to ensure our policies are clearly communicated and followed. If you have further concerns or wish to discuss this matter further, we are happy to assist.
Thank you for your understanding.
Good services and fast
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Prasert, Thank you so much for your positive feedback! We’re glad to hear that you were pleased with our service and delivery speed. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
If there's anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Placed order in afternoon,goods…
Placed order in afternoon,goods arrived the following morning.
Super fast delivery.Product securely packaged.Items as described.
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi there, Thank you for your fantastic feedback! We’re thrilled to hear that your order arrived so quickly and that everything was securely packaged and as described. We always strive to provide a fast and reliable service, and it’s great to know we met your expectations.
If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to serving you again soon!
Good selection
Good selection. Competitive prices. Good customer service.
Although some times, items show in stock, but may have just gone out of stock.
17. November 2024
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Steve, Thank you for taking the time to leave a review! We’re pleased to hear that you were happy with our selection, competitive prices, and customer service.
We also appreciate your feedback regarding stock availability. We understand how frustrating it can be when an item shows as in stock but may have just gone out of stock. We’re continually working to improve our inventory systems to minimize this issue and ensure a smoother experience for our customers.
Thank you again for your valuable feedback, and we look forward to serving you again in the future!
Great price for PC case
Great price for PC case, and fast delivery.
22. August 2024
Bewertung ohne vorherige Einladung
Antwort von Converge Technology Solutions UK (Stone Technologies Ltd)
Hi Leigh, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re happy with the price of your PC case and the fast delivery. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again in the future!
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