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Connect Vending are leading suppliers of commercial vending machines and fresh food machines, providing outstanding quality and taste for your business. Our expert team will work with you in order to find your perfect vending solution that fits your bu...
Tower Road, OX10 7LN, Berinsfield, Vereinigtes Königreich
Amaya and all the service team and sales at connect are a pleasure to work with. The service we receive has always been detailed, thorough and faultless.
A great vending company to do business with.
Thank you to all at Connect for the support!
Working with Connect is great. The whole team are so supportive, working together, dealing with any questions or queries quickly. Even the last minute orders are handled professionally and everyone goes out of their way, to make sure we receive what is needed in time. Thank You !
When using the coffee machine in the oxford university Earth science building you are lucky to get even a half cup of coffee they really need to sort their measures out.
Great service
Tom has been incredibly helpful and accommodating in helping us identify the best fit for our needs. This is a new installation for us so learning all about vending machines was made all the more easier with his help.
Thank you!
Communication has been excellent even when there had been a delay in deliver. Understanding the needs of the customer has been very good again with clear coordination and delivery dates being given. Service and service delivery very good
Met with area manager and agreed changes to what would be provided to the vending machine and targets to be met but there was a delay in communicating this to the sub contractor.
The response from Connect Vending to our water cooler problems, and the ultimate resolution were excellent. The engineer (Damian) who carried out the installation was polite, informative, and ensured the areas by both machines were left in a tidy condition, this included the removal of the two machines from the previous supplier to a storage area. Keep up the good work !
Very professional and speedy response when called out to a job.
The engineer resolved the problem quickly and provided a very good service. We would be more than happy to use them again.
Good service. The only complaint I have is that the machines seem
to get blocked up quite a lot, especially the milk.
When we cancelled our contract after 10 years， they charged us £300 as ”Uplift Charge for Removal of Machine” from our office.
"Their specialist would come and collect the machine. "
On the day, just one driver came in and collected the machine.
Antwort von Connect Vending
Hi, Thank you for your feedback. As you will see in our contracts uplifts, removal and relocation all sit outside of our quoted prices for our services as standard. There are situations in which we may waiver this fee however unfortunately there are unavoidable costs associated with contract ends which we must charge at some stage.
Connect appreciates your business, we'd certainly be interested in continuing a more constructive conversation cs@connectvending.co.uk
Regards
The Connect Team.
Excellent service very pleased with machine.
Cannot recommend this company any less, our experience with them has been awful. Hidden termination charges and check your small print VERY carefully.
we had the drinks machine "re-newed" and since then we've
had problems with the coin mech.
this issue is ongoing. 19.3.18
Antwort von Connect Vending
Hi Nick,
We apologies you have not had the service you expected regarding the coin mechanism, we will be in touch shortly to discuss the issues and look at proactive options going forward.
Best regards
The Connect Team
Unfortunately we have had several problems with the coin mechanism on the hot drinks machine. The problem has been repaired but not completely fixed. The engineers are friendly and prompt but I wish they would speak to me when they are on site to discuss any issues. They either come in before 8am when I am not on site or during the day but don't let me know they are here. Ongoing requests for healthier snacks and drinks not being carried out!
Antwort von Connect Vending
Hi Erica, Sorry to hear your experience hasn't been overwhelmingly positive. there are a number of issues here we'd love to discuss in more detail. A representative will be in touch shortly to discuss on going service.
Regards from the Connect Team.
They said different things when they come to the agreement and after they go back on their words. I am making a loss with their products and they won't review my contract. They want to charge me a heavy amount for cancellation. I would not recommend them to anyone.
I did not try to cancel within a month. I request to cancel after 12 months. Go and check the date well.
Antwort von Connect Vending
We are sorry to hear that your not happy with the service, we have looked in to your profile and noticed you had signed a 5-year deal and wanted to cancel within the first month, as we document everything. If you would like us to help promote your machine to bring in the revenue you are trying to achieve, Please get in touch with us directly and your account manager will take it from there.
They have been great since our first contact, always available to meet or discuss any questions.
The vending proposal presentation was very good, easy to understand and
and has accommodated our needs as a company.
Overall a great customer service.
We have been a long term customer with Connect vending, always been a pleasure to deal. Recently had a new nio fresh milk machine installed. Love it!
Excellent tasting coffee. I have been ordering all my ingredients through connect, with next day delivery. Great service!
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