Citizen Bewertungen 

I am trying to arrange a viewing on a property advertised as a shared ownership with citizen housing. I've called so many times only to be told they have 3 working days to call me back, I am now on 5 working days. Today I was given an email address to send an enquiry to, I asked the call centre guy why would my email get a response when my calls are not being returned. He could not answer me!
Does this company want to sell their homes? I have a mortgage in principle waiting to go!!!!!!!

They gave me the wrong postcode of the apartment and included the wrong postcode in the tenancy agreement.

One of the windows was cracked in summer time and more than 6 months they still haven’t sent anyone to fix it.

They also refused to return any deposit since one of the energy suppliers hasn’t ready to send final bill, even I have contacted the supplier accordingly and they do have my contact and new address, the agent still refuses to return deposit. And supplier has mentioned that there is no eta on the current property setup as it is a new build. I have definitely no idea when can I get back my money while I did nothing wrong on this.

They also requested to have the keys back before tenancy ends.

I would recommend this agent if you want some challenges in your renting.

Employ better staff that actually want to do job. don't give out misinformation resolve matters quicker by addressing the issues with concern rather than being ignored, discrimination, allowing others to do as please while I have to follow rules

I made an offer on a private rental over a month ago and am still waiting for CitiZen to reply despite nudging them several times. When I phone I am very rudely told "we don't do phones, wait for an email" but they ignore all their emails and ignore all online enquiries.

I am a high income earner and this is an expensive flat that has been on the market for over a month, why don't you want my money??

I can see from the website that the property is still available.

Don't choose CitiZen because they don't pass on offers from tenants.

I have never had such a poor experience in my life. I had random work people turn up without notice, work people not turn up for repair work, and incredibly poor contact. Let alone black soot marks left on my son's newly painted white ceiling.

More recently I was contacted by Citizen as I was in debt on my rent .... even though I have never missed a payment as they're all done through direct debit. I was told it was their error but that I am expected to pay it... I was told a note would be put on the system and I agreed to increase my DD to clear the debt and the new rent charge... I was told because there was a note I would receive no further contact about the matter.

I have since received automated messages and calls saying my rent is overdue and all sorts. I am absolutely appalled at how I have been treated.

I am unsure who or what ombudsman to complain to but I will certainly find out.

I have read all these complaints about citizen housing and every one are telling the truth I was given the keys on the day of Covid lockdown there for I could not move in for lack of being unable to buy carpets and furniture but they still took one month’s rent up front £460 of me and I’m a pensioner the flat is lovely no complaints but since then I have become unable to climb 4 flights of stairs due to spinal stenosis where my spine is crumbling, sciatica in both legs and many more problems which would take a while to write down I was told by Louise Butler that her manager Carter Williams that these problems would get better with time he knows nothing about illness’s but seems to have a degree in my problems by the way I have sent doctors, and surgeons letters to him but he still thinks he’s cleverer than them don’t bother putting on the answer from citizen that to phone them and they will sort it out as the number they give you is for repairs. The block I live in smells like a drug den, music and arguments go on all night there’s been shootings and police arrive nearly everyday sublettings are a go they don’t care as long as they’re getting their rent total waste of space

The staff and company as a whole are criminals.

I had serious criminal harrassment from two alcoholics in a flat, in the property above me.

Over at :

Sellyoak
Birmingham
B29

I ended up in Crown Court for an offence which I walked free from yesterday. I had a mental breakdown and battered the alcoholic bully.

Stay away from Citizen housing they are absolute scumbags

IAN MORETON (eviction officer)

PAULINE BROWN ( Area manager )

REBECCA LANCASTER ( Manager)

LOUISE BUTLER ( Housing officer)

WILLIAM CARTER ( Manager)

RUTH BHULLER ( Housing team manager )

PERMINDER MWAHA ( Housing officer)

KAREN HENRY ( Resolution officer)

SHELLY POWER ( Housing manager)

LORNA NORRIS ( Resolution officer)

SUE FORMASTON (Complaints manager)

ALL of these staff members are criminals and tried their upmost to bully and harrass me. Trying to childishly cause me as many problems as they could as team of bully's.

Backing up several, different criminals on many different occasions.

They will never transfer you no matter the issue. Excuse after excuse.

But if rents late they send out a search party.

THEY ARE THE WORST SET OF PEOPLE AND COMPANY YOU WILL EVER COME ACROSS.

I WON THIS TIME AROUND AND IV BEEN REHOUSED. AND WALKED FREE FROM A SERIOUS SITUATION. 😉

BUT YOU MAY NOT BE SO LUCKY !

SATANIC SCUMBAGS THE LOT OF THEM. HORRIBLE PEOPLE.
NOTHING BUT EVIL BULLYS.

I GOT THEM THOUGH !

I cost them £1000s in court fees and repossession fees and no rent, while the properties empty 🤣

YOU LOSERS, IM FREE, AND REHOUSED 🤣🤣🤣🤣🤣

Appalling housing

Citizen have stripped my rights of allowing me an emergency move as its not suitable for my situation but previously I apparently declined it. Now saying I have to move somewhere where I DONT have support. How can they do this to a vulnerable tenant?????
They don't even respond to complaints I make. This is Appalling and I'm ashamed to be their tenant

If i can give 0 I will.
Their staff are rude and think its ok to always put the phone down. When people are vulnerable and suffer with mental health and a disability, it's not ok. Then call up again explain and phone gets put down....

Citizen housing have got to be the worst housing association. I have a bathroom that is in terrible condition Which I have been complaining about for ages! They sent a senior member of staff over to take a look and he agreed that the bathroom needed fixing.These people send some incompetent work men to do the bare minimum all he did was clean the wall and didn't do any other work! As soon as rent goes into arrears they are quick to contact you to get that resolved! I am sick and tired of the abissmal service I receive from them and it looks like I'm not the only one!! You are a terrible company that treats it's tenants like rubbish. All the properties you have and the rent money you collect from them should be used to keep the properties updated and in excellent condition but you don't. It's outrageous

They came to repair my en suit bathroom and left it worse and open they said they will come back , when I said why they still didn’t come back, when I called for it , they said its time has past and they can’t do it , I have all e mails that they have responded for it and didn’t come to fix it but they don’t care , customer service has no sense like robots they keep telling same things worst customer , never ever recommend anyone

I have waited all day for cubic to fit my new fire door i have called them 3 times am i having a new door or what
Lynda evans
89 orlescote rd
Cv4 7BG

I wrote before in the 23rd may since then I have had one phone call from Louise Butler stating that her boss William Carter states that my spinal stenosis,arthritis in my knees ,spondylitis and siatica and other problems I have shouldn’t give me any problems climbing 4 flights of stairs. It seems to me that after the letters from the hospital surgeon and the doctors letters that have been forwarded to him as a neighbourhood housing officer is below him and should be looking for another occupation that is suitable to his medical experience.a few weeks ago I climbed the stairs and was that exhausted I fell and my arm went under the rails I sent them photos did they answer did they hell now I have a scar on my left arm citizen don’t care about any of its tenants as long as the monies coming in they don’t answer phone calls and never return calls the place is new and yet it’s filthy the fire exit door is on the wrong way so if there was a fire it would be hard to get out we have complained many times they even blocked the fire door off at one time.the smell of drugs is awful at times and the noise from other tenants at all hours of the night is disgusting everyone is moaning if you have visitors they can’t park in the car park as they will be fined £100 the block has had cars set fire to and also shootings CITIZEN are the worst and by the way I’m 71 years I don’t see why I should or anyone should have to put up with this it’s like living in the bronx the post box’s down stairs are all vandalised people are hanging about on the stair’s smoking are others are frightened to walk past and still CITIZEN do nothing They’re just a total waste of time

Working on house behind, asked to use garden for scaffolding. Was told no. Year later did it anyway without permission
Scaffolders told. Said they’d take it down instead ran off and left it over the weekend

Do not want to help resolve issues regarding property and area. Quick to phone you or leave an automated message when you rent goes into arrears. Should change there company name to money money money in my experience that seems to be top priority over everything else. Morals and obligations mean nothing to this company!

People living in John Tofts House said the "once in a lifetime" event had been spoiled.

Service charges for homes in John Tofts House are around £800 per year.

Director of Maintenance Operations at Citizen Steve Kirk said: "We are sorry to hear about the experience our customers living at John Tofts House had with their TV aerial, which resulted in them not being able to watch the King’s coronation.

This is a disgraceful reply from Citizen who doesn't care about their elderly residents my mum is one of them at 83 and being asked why she didn't watch the event on the big screen in town "I think she pays enough to watch the event in the comfort of her own home with the other elderly residents who would struggle to stand watching the event in public"

No formal apology from the CEO Kevin Rodgers, what should we accept from these faceless leaders who collect fat salaries of over £200,000 from their tenants and homeowners?

Citizen housing,your a joke, you evicted without notice an autistic man, they wouldnt even let him get anyof his stuff out of the house, your appauling behaviour, has caused a lot of stress, people if i were you i wouldnt rent a property off them, because the dont give a damn, you should be ashamed of yourselves

The Boiler repair man never turned up again he was to be here between 12 and 4.30pm , today 20/04/23 and got phone call at 4.20 pm to say he was not coming after waiting in again , phoned Citizen again . This has been going on for 4 weeks , 3 of them i had no shower due to refit or hot water due to boiler break down . you have made appointments to say you got parts to fix , then turn up with out part ..

To be honest I had ongoing problems with my gas boiler , guys would turn up to repair which they didn’t have a clue about , as In didn’t know what the repair to be carried out was .. This went on from the beginning of the pandemic until around December 22 . I had to get citizens advice involved, after one gas engineer, he was very young and extremely cocky, no respect for my home and just stomped his way around my house looking for a timer which was never there , then having the gall to say to me that my brand new portable gas heater could potentially blow up.. Wow!! He didn’t even check it lol.. And it’s perfectly fine . I’m just so glad my 23 year old son was visiting at the time , I at least felt safer . I ended up telling him to leave, which he did while slamming my door. The guy desperately needs to learn some etiquette and manners . Anyway my boiler was eventually repaired by an older guy WITH etiquette and manners( more respect to his mother who taught him well) unlike the younger guy . Since then Citizens have been much better in dealing with any issues with my home. Would like to give a shout out to Simone who is a credit to Citizens Housing, she dealt with my problem and sorted a new electrical repair out within a day . BUT I’m yet to see a citizen manager or anyone high up in the echelons within the company. Does citizens have managers and housing officers who actually work for their massive wage anymore ? Bit like NHS managers who hide behind the angels on the front line .

Citizen Housing are Criminals! I am going National Television and Radio to tell them everything! I have also spoken to the Prime minister and Michael Andrew Gove the Secretary of State for Levelling Up, Housing and Communities and Minister for Intergovernmental Relations to have Citizen Housing Licence removed and have another independent Housing elected housing to take over. All of Citizen Housing staff are all criminals!