Do not order from this company. My mother who is 89 ordered some shoes which started to fall apart shortly after purchasing them. We have contacted their customer services via email three times and h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Chums did refunded for the item I never received. I do believe chums did send the item, it was their delivery operator, Evri is the issue. Evri has “delivered” my items to me. I live in a bl... Mehr ansehen
I ordered a jacket for my husband but on receipt it was too tight. I returned it and requested a replacement in the next size up. The exchange was simple: the item was returned to an Evri collection... Mehr ansehen
Accidentally ordered M&S pyjamas Tried to cancel order within 30 mins. Given the runaround, told to ring later ‘when it reached the site’. Told they would ring me back. When they didn’t l rang again... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Kontaktinformationen
Unity Grove, L34 9AR, Prescot , Vereinigtes Königreich
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
2,4
Mangelhaft
1170 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Chums did refunded for the item I never…
Chums did refunded for the item I never received.
I do believe chums did send the item, it was their delivery operator, Evri is the issue.
Evri has “delivered” my items to me. I live in a block of flats and every time Evri leave it by the communal front door instead to my flat on the 2nd floor. There are signs, even one with Evri not to leave parcels there but they either ignore it or, take a photo it was delivered then take it for themselves. I never seem to get my parcels from Evri.
Whilst Chums use Evri, I won’t buy any more items from Chums to save them losing money.
3. August 2026
Bewertung ohne vorherige Einladung
I did not get a replie to the trousers…
I did not get a replie to the trousers l sent back
8. August 2026
Bewertung ohne vorherige Einladung
Great service
Quick delivery kept up to date with my order, will use again..
22. Juli 2026
Bewertung ohne vorherige Einladung
Great straightforward service
I ordered a jacket for my husband but on receipt it was too tight. I returned it and requested a replacement in the next size up. The exchange was simple: the item was returned to an Evri collection point, I was notified when it had been returned to Chums, and a replacement was received today. Great, straightforward service
7. August 2026
Bewertung ohne vorherige Einladung
quick delivery of goods after order
quick delivery of goods after order. products of high quality and as advertised. easy web site to use.
5. August 2026
Bewertung ohne vorherige Einladung
I had ordered a cushion before and my…
I had ordered a cushion before and my other half asked me to order one for him they are very comfy to sit on and my order came quickly I was very pleased now we have one each either end of our settee and would recommend the company for there sales service
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your wonderful review. We're delighted to hear that you and your other half are both enjoying your cushions and finding them so comfortable. It's great to know your order arrived quickly and that our sales service met your expectations. We really appreciate your recommendation and hope you continue to enjoy your cushions for years to come.
I had a problem with my order but on…
I had a problem with my order but on speaking to them it was immediately sorted and the service is excellent. I would recommend this company for their prompt customer service.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your kind feedback. We're sorry to hear there was initially an issue with your order, but we're delighted our team was able to resolve it quickly for you. Your recommendation means a great deal to us, and we appreciate you taking the time to share your experience.
Cord trousers
Excellent company bought a lot goods from Chums, fast delivery service, good quality clothing.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your wonderful feedback. We're delighted to hear that you've purchased many items from Chums and have been pleased with both the quality of our clothing and our fast delivery service. It is always rewarding to know that our customers are happy with their shopping experience.
We look forward to serving you again in the future.
Do not order from this company
Do not order from this company. My mother who is 89 ordered some shoes which started to fall apart shortly after purchasing them. We have contacted their customer services via email three times and have not had the courtesy of a reply, let alone a refund.
UPDATE 7 Aug 26 - in spite of Chums replying to my complaint here online, they have not followed up at all. All their response was for show. Very disappointing and shows their lack of integrity and professionalism.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We are very sorry to hear about your mother's experience and appreciate how disappointing this situation must be.
We would like the opportunity to investigate this matter further and help reach a resolution. We have responded via Trustpilot requesting additional information so that we can locate the order, review the details of the case, and look into the concerns raised regarding previous contact with our Customer Services team.
Once we receive the requested information, we will be happy to assist further and work towards resolving this issue as quickly as possible.
ordering and delivery was great but the…
ordering and delivery was great but the item wasnt that good the trainers have got what it looks like a white scuff on it on a navy blue trainer disappointing as this was my first ever order i made
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We're pleased to hear that you were happy with the ordering process and delivery service. However, we're very sorry to learn that the trainers did not meet your expectations and arrived in this condition.
As this sounds like the item may be defective, we would recommend returning the trainers to us in line with our returns policy. We will be happy to issue a replacement item or a refund, depending on your preferred action.
We sincerely apologise for any inconvenience caused.
Returned goods for an exchange been…
Returned goods for an exchange been waiting 4 days an update on when goods will be dispatched
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your feedback. We're sorry to hear you're still awaiting an update on your exchange.
We've requested further information so that we can review the status of your return and provide you with the latest update regarding the dispatch of your replacement item. We appreciate your patience while we look into this.
3rd purchase work trousers for the…
3rd purchase work trousers for the office very good
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your continued support. We're delighted to hear that this is your third purchase of our trousers and that you're pleased with them. It's wonderful to know they're serving you well for the office. We appreciate your loyalty and look forward to welcoming you back again soon.
One star because it won't let me give…
One star because it won't let me give zero. Ordered 2 pairs of trousers via Amazon. Delivery is supposed to be next day by prime. Chums use the clowns at EVRI. EVRI failed to deliver and say it might be 6 days. I do not like being LIED to.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We appreciate how disappointing it is when a delivery does not arrive within the expected timeframe, particularly when next-day delivery is anticipated. While we work closely with our delivery partners to provide a reliable service, we recognise that this has not been your experience on this occasion.
We'd like the opportunity to investigate this further and assist with your order. If you haven't already done so, please contact us directly by selecting "Contact Seller" on Amazon. Our customer services team will then be able to review this matter and assist further.
Great service easy to order and didn’t…
Great service easy to order and didn’t have to wait too long
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your feedback. It's great to hear that ordering was easy and that your items arrived quickly. We appreciate your support and hope to welcome you back soon.
No problems
No problems, good delivery, will use again
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We're delighted to hear that everything went smoothly and that you were pleased with the delivery service. We appreciate your support and look forward to welcoming you back again soon.
order arrtved very quiickly delivered …
order arrtved very quiickly delivered ba very pleasant person
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for taking the time to leave a review. We're pleased that your order was delivered promptly and that you had a positive delivery experience. We hope you're enjoying your items and look forward to serving you again.
My uncle loved his new trousers and…
My uncle loved his new trousers and belts he ordered, they are good quality, good value, and very quick delivery. Will definitely recommend and will be looking on there for the prefect Christmas presents
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your wonderful review. We're delighted to hear that your uncle loves his new trousers and belts. It's great to know that you found the items to be good quality, great value, and that the delivery was so quick. We truly appreciate your recommendation and hope you'll find some perfect Christmas presents with us when the time comes.
Sizing issue.
Ordered a pair of trousers my usual size but when I received them they were hopelessly out. Returned them for an exchange but am still waiting.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We're sorry to hear that the trousers you received were not the size you expected and that you are still waiting for your exchange.
We understand how disappointing this can be, especially when ordering your usual size. We'd like to help resolve this for you as quickly as possible. We have requested further information from you via Trustpilot so that we can review the status of your exchange and ensure an appropriate resolution is reached without delay.
We apologise for any inconvenience caused and look forward to hearing from you soon so we can investigate this matter further.
Quality kitchen accessories.
Kitchen hob covers arrived well packaged and appear to be nice quality items, as described. Delivery was quick following order.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your lovely review. We're delighted to hear that your kitchen hob covers arrived quickly, were well packaged, and matched the description provided. It's great to know you're pleased with the quality of the items. We appreciate your feedback and hope you enjoy using them.
Delivered on time and clothing good…
Delivered on time and clothing good quality, thank you
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for taking the time to leave a review. We're pleased that your order arrived promptly and that the clothing met your expectations for quality. We appreciate your support and hope to welcome you back again soon.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.