Approach with caution
If you want a basic window this company can manage this.
If you want an unusual window or if the hole for the window is not already in place AVOID THIS COMPANY AT ALL COSTS. They are incompetent at listening to and fulfilling customers requests, leaving you with a window that does not do the job it was intended for!
They DO NOT replace or compensate their customers (the customer is not right the company are apparently )
THEY TAKE YOUR MONEY AND LEAVE YOU SADLY VERY DISAPPOINTED
We have had to go to another company to get the window Chatsworth fitted replaced!!!
EDIT:
On seeing my review Chatsworth asked if I would call their office in Northallerton as they have no information on this!! 🤣🤣 oh but they do and so does DGCOS Ombudsman Scheme.
EDIT 2
Interesting response from Chatsworth:
After reviewing the matter and gathering relevant information, the following points have been established.
The surveyor explained during the survey that the window height could not match your expectations, as this would make it impossible to achieve a total seal (THIS IS A TOTAL LIE!)
Measurements were taken in line with Mr B’s pencil marks on the wall (THIS IS ANOTHER LIE AS THE SURVEYOR HIMSELF PUT THE MARKS ON THE WALL) which if were correct were not followed by builders who build up the wall filling in the removed bi-fold doors AND were not transferred to the window construction team because it was the wrong size!
The architects drawing clearly demonstrated that, due to It’s size, this window could not be folded back fully against the wall. The architects drawing did indeed establish this issue which we agreed to accept the agreed compromise.
As a goodwill gesture, you were offered a monetary compensation. To some degree this is correct: Chatsworth eventually offered us a goodwill gesture of £200 quoting “this is a goodwill gesture AND NOT COMPENSATION” for their incompetence.
I have a paper trail that proves Chatsworth's comments above are a complete lie.
“YET MORE EVIDENCE THAT THIS COMPANY IS NOT TRUSTWORTHY”
Antwort von ChatsworthWindows
After reviewing the matter and gathering the relevant information, the following points have been established:
The surveyor explained during the survey that the window height could not match your expectation, as this would have made it impossible to achieve a proper seal.
Measurements were taken in line with Mr. Booth’s pencil mark on the wall.
The architect’s drawings clearly demonstrate that, due to its size, this window cannot be folded back fully against the wall.
As a gesture of goodwill, you were also offered a monetary compensation.