C B S (Power Tools) Ltd Bewertungen 

I purchased an impact drill form these some time back, i used it once recently to find the chuck was all buckled up. I naturally thought ryobi were responsible given its been some time, anyway I contact ryobi who told me to send the rating plate on side of tool and send it to them. I later found pout that CBS have a contract to refund on tools within 2 years of purchase but i was not aware, in fact ryobi never mentioned it until i sent them the rating plate and asked for a refund instead of a replacement because my warranty would be short of 2 years if i had a replacement but i could get a refund and buy a new one with a full warranty, Anyway both ryobi and cbs are refusing to give me a full warranty. they say they would but because ive asked ryobi then they cant and ryobi say they cant refund as its CBS fault. bat a ball from both of them leaving the customer out of pocket everytime, wont be buying from CBS anytime soon.

Purchased £284.96 of Ryobi tools, I purchased the Ryobi work bench, which actually took 2 hours or more to build alone, upon building I noticed cosmetic scratching on kick plate, and later on, 1 of the table risers, I contacted them, telling I would NOT like a return of item and replacement as the scratches and dents were cosmetic, so maybe a goodwill gesture, but NO there reply over and over again was we will collect and replace, also quoted to me as there was a Xmas discount applied at payment no other discount could be applied, I have including these 16 tools 6 batteries plus many bits. Spent a fortune in this shop online yet, a goodwill gesture for damaged goods is non existant. I will no longer buy off this company, and pay a bit more from others, I don't want to have to spend more time building a new bench. Just be careful when buying off this company, 1 the 12% discount was an Xmas offer, I would have purchased at full price anyhow. Also the 5% discount is a pittance especially since I've purchased about 7 Ryobi tools off yourselves in 5 or more years.

I bought a Ryobi strimmer in April 2022, model Ryobi Line Grass Trimmer OLT1832 One+ however I wasnt able to use it until July 2022. Great product, but I found that I had selected the wrong model as it was not powerful enough for my needs. I contacted CBS and they promptly replied and made me a full refund. Very efficient customer service, you get to speak to a human who in my case was extremely helpful. I will be ordering a replacement just as soon when I have figured out what to buy. Many thanks.
Denis Robinson

It's is easy to write a good review when things go well. This review is based on when things don't go as planed.
The people at CBS power tool have done their very best to sort out the problem.
Thank you for the excellent service and outstanding customer service I will have no hesitation in placing further orders with this company

I bought a tool from cbs that stopped working.cbs pass you to the manufacturer and then abandon you - they then ignore your emails. Don't want to know after that AVOID AVOID

Additional
Following CBS reply to my above review I have the following points to make
1.When I contacted CBS they said Ebay wouldn't allow them to give contact details.The only info they gave me was 'ryobi after sales' this is hardly ALL the info I needed.Did you give me a contact name? NO! Did you give me an email address? NO! Did you give me a phone number? NO! Did you give me an address?NO! They could have given me this info when I contacted them directly at a later date but they simply ignored my email.
2.They state they gave me p.o.p following my request.This is NOT true. The message I received via eBay was 'if you need a copy of your sales invoice as p.o.p please do not hesitate to get in touch.So when did you give me p.o.p via email following my request- I did not get one.LIARS
3.Even their reply validates my negative review.They ADMIT they passed me off to ryobi even though under the consumer rights act 2015 the retailer NOT the manufacturer is responsible for faulty goods.
4.CBS are clearly a company consumers should be wary of. If a product develops a fault they will not be interested in helping you. AVOID AVOID

I posted a review regarding a purchase, and inadvertently it made CBS POWER TOOLS LTD LOOK bad for that I appologise. The review was aimed at another company with no link to CBS POWER TOOLS LTD.
The company in question was PIONEER POWER TOOLS LTD who quite legitimately purchased my item from CBS POWER TOOLS and then sold it to me after adding almost £60 to the CBS POWER TOOLS very competitive price. Therefore it is PIONEER POWER TOOLS that you should beware of. They sell on AMAZON MARKETPLACE. and it is impossible to get in touch with PIONEER POWER TOOLS LTD Directly.

Ordered twice from CBS. Great prices and very efficient service both times.

Couldn't be happier with the service and my experience!

These guys are cheaper than anywhere I could find, all my items were in stock and the delivery time was fantastic (especially as it was free! (Over £100 order)).

When something is so much cheaper than the Ryobi website/anywhere else, you are often a little sceptical of it being genuine or other issues (no offence guys!). But the purchase turned out great.

The packaging was also brilliant, lots of thought went into the shipping of the batteries.

Have already recommended, and will definitely be using again.

Thanks guys!

Good value garden power tools, with good delivery and communication about each step of completing the purchase and delivery.

Didn't proceed with order. Despite advertising "Free UK delivery on orders over £100" they wanted to charge £10.95 delivery to Inverness on a £100+ order

Bought a Ryobi chainsaw off them. They used DPD as the carrier. I was told by CBS the item would need a signature and I had to be in. No problem. Then 15 minutes or so after the deadline for delivery DPD say they're not coming. It gets rescheduled for the next day; I make sure I am in. It turns up. No signature. Throughout all this CBS took a very hands-off, remote attitude and didn't manage the situation. It was left to me and DPD. I paid a lot of money for delivery and got not a penny back. What I did get though, was a cardboard box, sodden at one end where the thing had spent a night on the wet floor of a DPD van. Quality experience Not

I Ordered a router on the 24/12/20 and even though they were closed over Christmas and new year, the still dispatched it and got it delivered to me by new years eve.
Excellent service! Full marks***

We contacted CBS power tools for some advice on a ryobi hedge trimmer. Les was extremely helpful with his advise and explained everything I needed to know. I placed my order on 5th November at lunchtime and was given a delivery date of 10th November, To my absolute amazement it arrived at lunchtime today, 6th November. Fantastic customer service, what a refreshing change to get that! We have used this company before and had excellent service but felt this needed a review. Great prices and superb customer service and great that you actually get to speak to a real person!

Fantastic Company to deal with, have purchased from them several times both online and at the Trade Counter in Peterborough, knowledgeable, helpful, and very good prices.
last week DPD messed up a delivery of a charger, even before DPD found it and returned it to their Depot, Lee at CBS had sent out a replacement to me!
Perfect, no problem service.

Excellent service. I wanted an 18g Nail Gun. But it wasn't in stock. So I signed up to the alerts. A week later got an email from them telling me it was in stock. So I ordered straight away. They were the cheapest. It arrived within a couple of days via DPD. Packaged very well. I can recommend these to anyone

Fantastic Service.I ordered from them late on Tuesday evening via their eBay store and the estimated arrival was within 3 days. My order was shipped out via DPD next day and arrived on Thursday. Very Pleased. Will definitely use them again.

I had a good customer experience with this company recently, so I thought they deserve a good review from me.

I bought an electric chainsaw from them few months back (via their ebay store). After just a few uses and a bit over a month of owning it, it malfunctioned. I contacted CBS Power Tools about the issue. They contacted me back quickly, rectified the problem (full refund), and even apologized for the product braking down even though it wasn't their fault (they don't manufacture this chainsaw, they just resell it). On top of all that, they even paid for shipping the product back, which I actually expected to be paying for myself.

Given my customer service experience with them, I would not hesitate to buy from them again.

Oh, and they had the best price for the product in question.

Fantastic service and delivery
Product was well packaged and has been used multiple times in the last week or so.
Be aware the tracking data may not be immediately accessible, but I think this is far more a DPD issue than CBS, and having taken 24hrs or so to deliver my goods I still can't fault it.
I would absolutely by from CBS again and if their returns procedure is anything like their purchasing I have absolute confidence in their ability to handle disputes.

Last week I bought a fuel m18ccs55 circular saw and then this week the fuel M18fjs jigsaw.. both arrived very fast and very well priced.. awesome tools

Everything you need for your home and garden, everything you could make yourself with the help of that tools will be avaliable to you at any moment, it's very reliable store and you can work in your garden in pandemy;)