Cast Iron Radiators 4u Bewertungen 

341
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very good experience with this company, great service all round, thank you. Customer service was excellent and all my questions answered when I called. The radiators are stunning!! Absolutely lovely t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

From the time I viewed their website, until the day my order arrived, staff at Cast Iron Radiators 4U were extremely helpful. My calls, and queries, were always answered professionally and, when a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Have bought three radiators online. I did phone for advice and found their Customer Service superb. They did price match, and the rads arrived well protected and as advertised. I recently visited t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Found ordering a little complicated but thats because of the vast range and colours available But once i called the staff were very knowledgeable and helpful which then made it easy Our rads turne... Mehr ansehen

Unternehmensdetails

  1. Heizkörpergeschäft
  2. Heizungsbau
  3. Heizungsanlagenanbieter
  4. Kessel- und Heizungstechnik

Vom Unternehmen geschrieben

Cast Iron Radiators 4u is a specialist UK supplier of premium, traditional heating solutions, operating from our Kiln Road base in Portsmouth since 2002. We dedicate ourselves to helping homeowners, restoration experts, interior designers, and trade professionals find the perfect statement heating for period properties, renovations, and character homes. As an established online cast iron radiator specialist, we offer an unrivalled selection of classic designs. Whether you are looking to buy traditional column radiators, ornate Victorian-style radiators, or sleek, minimalist school house radiators, our collection combines timeless heritage aesthetics with modern central heating efficiency. We supply a vast range of options, including pre-assembled, off-the-shelf stock ready for fast delivery, as well as fully bespoke, made-to-order sections finished in custom paint colours or beautiful hand-polished options. To complete your installation, we also stock a comprehensive range of essential heating accessories, including traditional and thermostatic radiator valves, luxury pipe shrouds, and wall stays designed to match the weight and style of cast iron. Discover our complete collection of heritage heating at www.castironradiators4u.co.uk, or contact our expert Portsmouth-based team on 02394 216 216 for specialist advice on BTU calculations, custom sizing, and bespoke finishes. We will always respond to any reviews within our 24 hour service level agreement. For our full catalogue of radiators see Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

341 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,9

Alle Bewertungen

(341)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

Well packaged, BUT PROBLEMS !

Rad arrived very well packaged, & looked good. Problem came when our plumber needed to change position of 3 of the 4 end plugs, to allow for correct configuration for our system. The first one unscrewed OK, but the other 2 wouldn't budge. It was only after working on them with 2 blow torches for over an hour, that he discovered 2 of the plugs had normal right-handed threads, & 2 had left handed threads. By this time, the 2 left handed threads had been damaged to such an extent in trying to remove them, that the radiator is now unusable. So complete waste of money. When I rang the company to complain,& ask why they hadn't mentioned anywhere about the different threads, they said that was standard practice ! I've fitted over 20 cast iron rads before, & never encountered this, but mine were all UK made. They then said it shouldn't have been necessary to have to change the configuration, as their website gave different options when ordering on-line. The problem with that was that I rang them to place the order, & no options were mentioned or offered at the time of order. They were not sympathetic, & dismissed my complaint as being the fault of my plumber, who is very experienced. So would never buy from this çompany again

7. August 2018
Bewertung ohne vorherige Einladung
Cast Iron Radiators 4u-Logo

Antwort von Cast Iron Radiators 4u

Dear Ken

Thank you for taking the time to review us but as discussed when we called you, you did not purchase your radiators from us. Just the radiator valves.

We do hope you can get your challenge sorted with the correct manufacturer.

Kind Regards


Laura Hazzard
Customer Service Manager

Bewertet mit 5 von 5 Sternen

excellent service

excellent service, so nice to talk to someone who knew what they were doing and checked all the way along the order. We will be coming back for more soon....!

2. August 2018
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

A couple of grumbles

Great radiator, assuming it works. Installed by our builders.

The ordering process is bewildering and the btu description on each radiator which gives you an idea of how big the radiator should be is wrong. I ordered on the phone and was immediately told to ignore it and use a different (and of course more expensive measure) to decide what size radiator I need.

The major problem I have with the process is tho is the delivery. Both the company and the delivery driver were at pains to point out that the driver will only drive up to the door with your radiator in their truck. The driver would not touch it. Unsurpisingly they are seriously heavy. Thankfully we had two hairy builders to get the radiator off the truck and take it into our front room. It was not easy for them. Given the cost of the radiator, an option to have it delivered direct to the room it is due to be installed in should be available, which, from memory, it isn't. Very pleased with the product itself, tho.

30. Juli 2018
Bewertung ohne vorherige Einladung
Cast Iron Radiators 4u-Logo

Antwort von Cast Iron Radiators 4u

Hello Nick

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team. This is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

I appreciate the time you took to speak with me yesterday about your order. The BTU calculation did change and this was due to the difference in BTUs between T50 and T60. This is the reason you needed a bigger radiator to get the outputs you required.

In relation to the challenges with the delivery I do sincerely apologise that the driver was not helpful. We do advertise that it is a kerb-side delivery, however we do expect the driver to assist with removing the goods from the vehicle and getting the pallet as close to your property as possible. I have passed this feedback on to our vendors to ensure this does not happen in the future.

Again I thank you for taking the time to discuss your review with me.



Laura Hazzard

Customer Service Manager

Bewertet mit 5 von 5 Sternen

Shelbourne 3 Column Cast Iron Radiator

Brilliant Service and a brilliant radiator.
I was kept informed throughout the whole process, from placing the order to the final delivery, thanks to Dom, the very professional and friendly sales person.
Everything went very smoothly ,and I am very pleased with the radiator, It looks stunning in my new kitchen.

28. Juli 2018
Bewertung ohne vorherige Einladung
Cast Iron Radiators 4u-Logo

Antwort von Cast Iron Radiators 4u

Hello Paul

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Bewertet mit 5 von 5 Sternen

Stunning radiator

Stunning radiator. Exactly as hoped for. Cast iron radiators are expensive but well worth it. The one I bought was competitively priced versus other providers. Really good, helpful delivery service. Came on time and I was kept really well updated.

26. Juli 2018
Bewertung ohne vorherige Einladung
Cast Iron Radiators 4u-Logo

Antwort von Cast Iron Radiators 4u

Hello Gavin

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Bewertet mit 4 von 5 Sternen

The only thing I would change is that…

The only thing I would change is that they should send more than one person to deliver when it's a massive iron radiator!

26. Juli 2018
Bewertung ohne vorherige Einladung
Cast Iron Radiators 4u-Logo

Antwort von Cast Iron Radiators 4u

Hello Sally

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

We fully understand the challenge with the kerb side delivery and are continuously working with our manufacturers and their carriers to improve the service, it is something that is governed by the transport industries and their insurers so we have little control over it.

As mentioned above your feedback will be passed on to our continuous improvement programme team.


Again, thank you for your feedback.


Laura Hazzard

Customer Service Manager

Bewertet mit 5 von 5 Sternen

Good service

Good service , everything went as planned, thank you.

5. Juli 2018
Bewertung ohne vorherige Einladung
Cast Iron Radiators 4u-Logo

Antwort von Cast Iron Radiators 4u

Hello Stephen

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.


Again, thank you for your feedback.


Laura Hazzard

Customer Service Manager

Bewertet mit 5 von 5 Sternen

Really pleased with our radiators and…

Really pleased with our radiators and the helpful advice we received was much appreciated. The service could not be better.

14. Juni 2018
Bewertung ohne vorherige Einladung
Cast Iron Radiators 4u-Logo

Antwort von Cast Iron Radiators 4u

Hello Valerie

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.


Again, thank you for your feedback.


Laura Hazzard

Customer Service Manager

Bewertet mit 5 von 5 Sternen

Staff were great

Staff were great, dealt with my problem straight away and with no cost to me at all

2. Juni 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service all round

Excellent service all round. Radiators are exactly as described, went to showroom there was no pressure sale, delivered before time and really well packed, received follow up call after delivery, cannot fault, will be using again.

28. April 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely wonderful service from start…

Absolutely wonderful service from start to finish! This old gold Georgian-style radiator is the feature piece of our new kitchen and we love it. Quick delivery too. I can recommend without hesitation.

19. April 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Recommended!!

Lovely company to deal with. Not a bad word to say.
Great advice, speedy delivery and replaced a part I had lost without any questions. Highly recommend.
Ps. The rads look amazing!

12. April 2018
Bewertung ohne vorherige Einladung

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