Cashpassport Bewertungen 

Don’t buy this card, the service is 0 , dint buy this card, it only troubles , unable to buy euros with my deposit, I will not reload more money. You can’t load money as u want( 500 cad$ each time with loading commission).
Disappointed, frustrated,
Please don’t use it
Jay

Absolutely dismal. Never get this card. You'd be better off carrying cash with you everywhere.

The website does not work, the app does not work, support, when you get through to them, know less than the average dog about customer service.

Is it possible to leave a 0-star review?

Disgusting.

DO NOT GET THIS CARD!!! I have a balance in USD and their website won't transfer it to EUR so that I can actually spend MY money! Meanwhile a fee is being deducted from the account for non-use which is supposed to be annually but they are now deducting monthly so I will end up with nothing as it's all fees.
Customer service are non-existent!!!!!!

If you want to waste your money by paying thieves go ahead and get this card. You are way better of using your credit or Debit card on holiday. Their rates are horrible compared to what you would get from your bank card. I absolutely regret even stepping foot in that Foreign Travel shop. I had saved up for a nice holiday now I’m just absolutely annoyed with the choice I made. You will end up out of pocket big time

DO NOT USE. Seems like a great idea but difficult to re-load the card with the correct overseas currency (despite following instructions to the letter they re-loaded my ‘home currency’). I then had to battle with very poor customer services to get some compensation (they couldn’t solve the issue), wasting significant amounts of my time. Any money left on the card is charged a monthly ‘non-use’ fee if you leave it too long, without notification. So I tried to transfer my money out, again following their instructions, but the transfer link kept returning me to the homepage. Phone call to customer services was poor - they just tried to take me thru the online route which wasn’t working and then hung up on me. Finally now I have a form to get my money back from the account. Not worth the huge hassle - just get a normal bank card with no overseas fees!

Would never venture with this card again. We had sufficient funds on our card, but out of nowhere we found a spurious pending payment on our statement. Which meant we could not get our card accepted for petrol somewhere in France. We sent a desperate email to the card support team, for immediate response. We heard nothing. In fact with all the emails we sent them, it was days before they replied and because of the data protection could not deal with issues over email. The land line telephone number for them, was never answered. The matter is still awaiting answers today. And as it happened the spurious pending payment, was just that. A week after returning home our account was credited the amount. To late for our holiday. Still no answers. Never again.

Used this card a couple of years ago for a long overseas trip and it was fine.
I'm planning another trip soon and just cannot access my account through any web browser now. Just says an error has occurred and to try again. Am really having second thoughts about topping up now if this is the best they can do.
Can only assume the thing's being running by a bunch of cowboys now.

Missing money! I used this card on holiday cane home with just under €500 thought I will leave on card for next trip which is next week a few days ago check balance in the app now says €332? I’m aware because I have not used the card they take £2 a month so that’s 6months of inactivity so £12 right? Today I check and now it’s €322 what the hell!! I can’t get though to speak to anyone and as far as I was led to believe the currency is locked in so should not be going down.

Truly awful company. They allow you to load up the card but it was declined on first use, so you then spend hours trying to get through on the phone, fail your security questions and then they won't talk to you. On the third attempt I got through to find that they had actually cancelled the card, and said they would send me another. Fat load of good that was seeing the driver who was using it had been impounded in Spain because he couldn't pay the toll road!
They wouldn't reactivate the card, I asked to be put through to a supervisor and then it went dead.
Take cash, take anything but don't take this card.

I've used a number of cards for many years. I've found that the card works ok when travelling, BUT the loading exchange rates and wallet transfer exchange rates are a total ripoff, often you loose >10% compared to the actual exchange rates. My advice is get a Loaded for Travel Card from kiwi bank, I've found this to be the best value (and it has pay-wave built in which works flawlessly in countries that have it (called tap and pay in europe).

Agree with all the comments. Would give this negative stars if possible. Absolute sh*ttiest service ever that never responds and never listens. I have had SO MUCH TROUBLE, getting locked out of my account. Everytime i try to log back in it either hits me with 'incorrect credentials', 'invalid', or that my card cannot be found. I have tried every possible way under the sun from resetting my password, re-registering my card, and so much more! I have had so much trouble with their AWFUL SERVICE that never responds. I have told them time and time again that I NEED to access my funds but cannot get to a phone as of yet, and would like an explanation of the situation, yet every few days I get an email saying 'we tried to call you, your phone was unavailable'. Well of course my phone is unavailable, I AM NOT IN THE COUNTRY!!

CUSTOMER SERVICE LACKS IN EVERY POSSIBLE WAY. WORST CUSTOMER SERVICE FROM ANY COMPANY I HAVE EVER EXPERIENCED.

Actually my rating would be zero stars but this site would not allow it.
The service is absolutely appalling. It took me hours to register as their system does not work with Firefox. Changed to Chrome but still could not load with the card with currency online as the service is never working. But the error message implies that it is your bank that has rejected the transaction. After contacting my bank and finding out that they had no record of any rejected transactions I went back to the Cash Passport Service Desk (should be called Lack of Service Desk) and they finally admitted that the online load was not working and had no idea when it would be working. Does it ever work? Trading Standards should investigate this company because I have never encountered such an appalling setup.

So. I registered my card with Canada Post
ID / proof of address /etc.... Registered on line - it all seemed ok.
Used the card a few times. Purchased on line and in store - transferred cash to the card a number of times -..... Was impressed-
Until- they stopped the card -
Had a balance of $60.00
When I called - they requested proof of who I was and where I lived - I explained I had done that - I refused to do it all again- why do everything twice in life? (It’s short). In short:
They lulled me into a false sense of security- then screwed me for $60.00 -
In the end - I don’t care - about it
But be warned - it’s not the best option out there

Can't access website, no way of checking balance- very frustrating. avoid, get Monzo!

Utterly awful service. Card was blocked on first transaction, approached customer services for assistance, were told 48-72 hours after providing all necessary documentation, only for us to ring after 72 hours and find out the card is still blocked. Customer services have then sent us on a merry go round for an insane amount of documentation to be provided, only for the card still to be blocked. Not able to access the funds deposited, not able to do anything, not able to get any help or answers from the company. Genuinely never seen such a poor service. No surprise that the reviews on here are so bad, makes you wonder if they read them at all. Do not use, simpler to open up a Monzo account or somewhere else with no international transaction fees. Should be ashamed of the quality of service provided on this occasion and on all other reviews below.

don't do it, worst decision I've ever made. website constantly crashes, it can never tell you how much is in your account accurately and it constantly declines. do not trust if you're going overseas.

Seemed safe not to have lots of preloaded credit on it so intended to reloaded as I traveled.
BUT...
It Days for funds to show up when using a bank loading.
When using a Debit card almost impossible to made a valid transaction. Turns out that you can only use the same card once 24hrs and a different card after 72hrs. A total pain!

So myself and my boyfriend took out one card each for a trip to America in January. I have used similar cards before but on this occasion we went with the one offered by Sainsburys. It is suppose to be as secure as using your normal credit card, unfortunately if I had used my credit card I would have already been reimbursed and not in the situation below!

All was good until we started a transaction at an ATM and it said it was going to charge us $8, we declined the transaction because we didn't accept the charge and thought no more about it.
Later that day we went to pay for our transport for the two weeks, a camper, and our card was declined due to insufficient funds. On checking the app we could see the $200.00 plus $8 fee had been deducted. We luckily had a back up plan (hence why we had a card each!) and sorted out transport thinking it had been temporarily held and would be put back in within a day or two, as sometimes this happens. 2 days past and still no refund.

We tried calling the number on the card numerous times, it either didn't work due to the type of phone we were using, bare in mind we had no cell phone as we were abroad so were using pay phones etc. or there was no answer. We were trying to enjoy our hard earned break and didn't want to spend hours on the phones so decided we would sort it when we were back in the UK and had our phones.

Anyway long story short, we have been battling since we returned. they declined our claim as the ATM provider was able to provide them with an electronic journal showing the money has been dispensed, they wont give us a copy of this evidence. They have now blocked our email address as we told them we would be submitting a Subject Access Request. Very Professional. We will keep you updated but I have now handed it over to our solicitor, it might not be a substantial amount of money but we both work very hard for our money and if it is £2 or £200 it belongs to us and not Cash Passport or the ATM provider.

Moral of this story stick to cash, at least if you get cash robbed the person must have been desperately in need, with this card it is stolen by some money hungry company that don't need it but think they can get away with daylight robbery!

Sorry for the long story review but I want people to know how difficult and unprofessional they are once there is a problem.

This card has been so f**king crap. They only work half the time. It’s been painful and I will never use one again.
Also, it suspended it when I was in the US after a purchase without notice because they weren’t sure if it was fraudulent. I replied to the text to say it wasn’t. They didn’t lift the suspension until I called them

Don't take this card!! If you go on holiday to a country like Indonesia, Philippines, or even Turkey, it can happen that all of a sudden without notice, western union blocks your card completely from use or uploading money, simply cause they see the country you visit as "suspicious" for terrorist activities. True! I used it to help my kids, but after using it a few times in Indonesia I got calls with questions why I was using it, what I did with the money, and simply got blocked.