I ordered a lamp with express delivery. It didn't arrive until at least a week later than it should have. Now it arrived and it doesn't work. No response from the company. Do not use!
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Das sagen Bewerter
Customer engagement from Ian abmisal . Plug type not stated clearly 3pin or 2pin instead requests land mass...Should be clearer Ian solution €5 credit The parcel thrown by courier over 2m Gate a... Mehr ansehen
Unternehmen hat geantwortet
AVOID - SCAMMERS Received the lamp but wanted to refund as no longer required. Submitted the returns form online and no response - over a month ago now. Will be doing a charge back via the bank. N... Mehr ansehen
Brilliant !! Initially purchased to relieve my cats arthritis and the improvements incredible!! Avoided all the nasty meds from the vets, and she’s able to climb the stairs again :D While primarily i... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Red Light Therapy | UVB Phototherapy | Since 2014 The UK's leading provider of light therapy solutions We bring affordable solutions to the masses
Kontaktinformationen
Care Lamps, International House, 24 Holborn Viaduct, EC1A 2BN, London, Vereinigtes Königreich
- 02081446939
- sales@carelamps.com
- www.carelamps.com
2,2
Mangelhaft
168 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 14 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Very poor customer service
I bought the Derma Red P600 device and paid £499.00 online. After that, I received no confirmation, no receipt, no information whatsoever. I found no telephone number on their websites. I left two emails to them. But no replies. It has been more than 3 days now. I think their customer service is very poor to say the least, and possibly fraud. I am going to withdraw my payment.
3. März 2022
Bewertung ohne vorherige Einladung
Antwort von Care Lamps
Thank you for taking the time to write a review.
You contacted us via our contact from on our website requesting updates on your order
As we explained to you via email and on a voicemail we left for you, your order was shipped and the order confirmation and shipping details were emailed to you as with every order. The order was shipped before you took the time to write this review.
We suggested that they may have gone to your junk email and we have had no reply since so we assume this is what happened.
With regards the telephone number, it is available on the footer on every page on our website, on our trustpilot page, and our google business page.
Regards,
Care Lamps
Great lamp easy to use and powerful
Great lamp easy to use and powerful. Would recommend
30. Januar 2022
Life Enhancing
I bought the lamp 3 months ago because I thought it might help with the symptoms of a thyroid problem. It has. I have a lot more energy than I did, am more flexible and suffer less aches and pains. It has significantly reduced my back pain in particular. It is a very good quality machine. I use it almost every morning after bathing and enjoy luxuriating in its lovely warm glow. I accompany my session with a YouTube video, usually the sound of waves lapping against a beach, to get that holiday vibe! I love it - it makes me feel so much better.
28. November 2021
Bewertung ohne vorherige Einladung
Efter leverans fick UPS faktura för…
Efter leverans fick UPS faktura för betala moms och införselavgift. Ingen information på hemsida om det.
18. November 2021
Antwort von Care Lamps
Thank you for taking the time to write a review. We hope you get good results from the product.
I will say this review is not fair as the fact you must pay Import VAT if you are ordering from outside of the UK is displayed prominently on every single product page as well as the shipping details page. We also have an option of sending the items with delivery duty pre paid (DDP) which is also advertised on every single product page.
Aggressive Customer engagement from Ian abmisal attitude
Customer engagement from Ian abmisal . Plug type not stated clearly 3pin or 2pin instead requests land mass...Should be clearer
Ian solution €5 credit
The parcel thrown by courier over 2m Gate and damaged.
Ian requested a video , then as he refused to believe my word persisted with aggresive and derogatory argumentative tone that machine was not damaged.
Don't use this company Custmer service non existent
27. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Care Lamps
Hi Janice, Thank you for writing a review.
You ordered the 'plug type: EURO' which was dispatched to you. I'm not sure where you read land mass as this phrase has never been used on our website. We appreciate mistakes can happen and we did offer you a £5 credit so you could source a lead locally rather than wait for international delivery and customs clearance. What we will do going forward is alter the description to show EURO 2 PIN or UK 3 PIN to avoid any future confusion.
We are sorry that DPD chose to drop the parcel over your gate rather than to your door. Thank you for sending the video of a parcel being dropped over your gate. We have asked on numerous occasions for photos of the damaged light so that we can make a claim with DPD for the damage. Without these then then we cannot make a claim on the insurance once this issue has been resolved. We have never denied any damage. For whatever reason you haven't sent us these. Can you please just send photos of the damaged unit so we can all move on?
We have also offered you a full refund and to pay for a courier collection for the return shipping. We have, on two separate emails, asked for dates that you would be available for the collection so we can get one booked. If you can please reply to any of the emails and provide us with suitable dates then we can move the process forward.
Regards,
Ian
Care Lamps
The product was as described and of…
The product was as described and of good quality. I received the lamp within the time promised and am very pleased that my psoriasis has already started to improve.
15. Oktober 2021
It's absolutely wonderful and it works.
It's absolutely wonderful and it works.
I have been using it for the last 2 weeks and it has made a huge difference.
I highly recommend for people with Psoriasis.
15. Oktober 2021
Angle poise UVB Lamp
The lamp is exactly what I needed. Only problem so far is if we try to change the angle poise, the light goes out. The bulb fitting is loose so we leave the lamp in the same position all the time. It's doing the job it was purchased for.
14. Oktober 2021
Easy to order and it works
Easy to order what I needed, with fast response to my query when the lamp was delayed due to postal service not the company itself. The uvb lamp works on my skin as well.
11. Oktober 2021
Bulb is a little temperamental but great when on.
I have only used the lamp for one week so cannot give an accurate review of results however it seems to have calmed my skin down. I struggled to get the lamp on initially so warmed it up as advised in the instructions, it does seem to be temperamental but when it stays on its great. Very fast efficient delivery too.
8. Oktober 2021
Review Care Lamps
Review Care Lamps
Hi, prompt and efficient service, no problems at all with delivery, machine as described, complete with all attachments and very well wrapped. Would recommend to anyone.
Kind Regards, Val Holcombe
7. Oktober 2021
Lamp arrived promptly.
Lamp arrived promptly.
I am using it every day in line with suggested times. Hopefully it will improve my psoriasis in time as it is my last hope.The little sun we got here in Ireland did improve it a bit in the Summer but all the prescribed and not prescribe creams etc were no good.Because of Covid I could not get any sun in Spain or Portugal this year. That would have improved it too
Because of Brexit there was Irish VAT to be paid plus delivery charge awful nuisance since the UK left the EU as I used buy a lot from the UK but now no more.
6. Oktober 2021
Really happy with my purchase from care…
Really happy with my purchase from care lamps.
Have purchased an infant red unit which has been great so far, fast delivery and excellent service and quality, will use care lamps again and have recommended them to friends 👍
29. September 2021
Great customer service
Great customer service and a good reasonably priced product, would recommend
23. September 2021
Fast Delivery and product working as…
Fast Delivery and product working as intended but most importantly my psoriasis has cleared up and continues to be improved even after a month.
23. September 2021
Got the lamp didnt realise the extra…
Got the lamp didnt realise the extra charges with customs but it came intact so all good
22. September 2021
Carelamps has been so far a very good…
Carelamps has been so far a very good company with very good customer service. My lamp had an issue, it would suddenly switch off the screen or the screen and lamp itself too, I contacted Carelamps and I got it picked up and replaced for a brand new lamp in very short time. So far so good, and they’ve given 3 years guarantee to this lamp too. Highly recommended.
21. September 2021
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