Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So very knowledgeable about all this Canada. Allowed me to use credit we still had with them from Covid times. Everything was spot on...including the trip itself. Will definitely return to Canada at s... Mehr ansehen
Unternehmen hat geantwortet
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... Mehr ansehen
Unternehmen hat geantwortet
Just booked a holiday for 2027 and was really pleased with how Gary our Travel consultant suggested places to stay and visit with expert knowledge. We relied on his expertise to build our dream holida... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Vom Unternehmen geschrieben
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Kontaktinformationen
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Vereinigtes Königreich
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Hervorragend
4297 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I paid for ad booked a car through…
I paid for ad booked a car through their service, but there were problems with my card, so I couldn't take the car. Unfortunately, I could not find the option to cancel the order on the website. I filled out a contact form, but didn't get any response. So my money was just burned. I think that was the last time I used the services of this company.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Inefficient telephone booking
When I booked my holiday over the telephone there was problem after problem. I received a number of confirmation emails all of which were incorrect. I had to phone time after time to get things sorted out. All this was not what I had been expecting when I booked with Canadian Affair
25. Mai 2026
Antwort von Canadian Affair
Good afternoon,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Car hire a waste of time.
Paid a deposit then a week later the full amount only to be told there are no cars available for our dates 6th September isn't peak time. . The alternative car offered had limited mileage so no good.
Had a suspicion all along this would happen and the strange voucher system didn't look good.
Why not check the dates at the initial booking stage to save everyone's time and trouble. Won't be using again.
Update.
I have emailed and still waiting for a refund. I have booked a car with a competitor broker. Within 10 minutes everything was finalised and voucher received. Why can't you do that I?
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Canada 2027
Julie was very helpful from our first contact ,answered all of our questions. When we finally booked our holiday with Canadian Affair ,Julie talked us through, what we had booked, sorted train times .
29. Mai 2026
Antwort von Canadian Affair
Good afternoon,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Julie We’re delighted to hear this and will be sure to pass your feedback on to her directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada.
Kind regards
Allan
Customer Service
A Pleasure to deal with
I had used Canadian Affair for my only previous visit to Canada in 2005, and they did a bespoke itinerary for me then that was quite complex but worked beautifully. I wanted to plan a further trip for 4 of us taking in the Rocky Mountaineer and an Alaskan Cruise. I completed the online query form and received a comprehensive itinerary within 36 hours that “ticked all my boxes”. Questions were answered very promptly by Kasey and within a week everything was agreed and booking completed. I am quite sure that any further questions I have between and June next year will be answered quickly too. I have every confidence that I am in the hands of professionals and have no hesitation in recommending Canadian Affair to others.
19. Mai 2026
Antwort von Canadian Affair
Good morning,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Kasey We’re delighted to hear this and will be sure to pass your feedback on to her directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada in June 2027.
Kind regards
Allan
Customer Service
Mark what a helpful guy.
We found booking a holiday with Canadian Affair so easy, everything explained and planned from departure to homecoming. Mark was exceptionally ,
professional and pleasant in planning our bucket list holiday in Canada.
,
19. Mai 2026
Antwort von Canadian Affair
Good morning,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Mark We’re thrilled to hear this and will be sure to pass your feedback on to him directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada.
Kind regards
Allan
Customer Service
Very speedy and professional customer…
Very speedy and professional customer service. I have always found that planning and booking a holiday with Canadian Affair a very personal experience that is hard to find these days. I would highly recommend this company.
5. Mai 2026
Antwort von Canadian Affair
Good morning,
Thank you for your kind review and your lovely feedback.
We truly appreciate your comments about our Travel Experts We’re delighted to hear this and will be sure to pass your feedback on.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have a fantastic time on your vacation.
Kind regards
Allan
Customer Service
We have used Canadian affair several…
We have used Canadian affair several times for trips to Canada.
We have often spoken to the Amazing Adele who is an absolute star, and always goes out of her way to help as much as possible.
She is a credit to the company.
13. Mai 2026
Antwort von Canadian Affair
Good morning,
Thank you for your kind review.
We truly appreciate your generous comments about our travel experts. It’s wonderful to hear such positive feedback, and we will be sure to pass your message on to the team.
Kind regards
Allan
Customer Service
Unfortunately due to illness we had to…
Unfortunately due to illness we had to move our holiday from 2026 to 2027 the agents were very helpful and understanding and made the necessary changes without any confusion or question
6. Mai 2026
Antwort von Canadian Affair
Good afternoon,
Thank you for your kind review and your lovely feedback.
We appreciate your lovely comments about our Travel experts we are pleased to hear this and will be sure to pass this on
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a wonderful time on your trip and are pleased this got amended till next year in 2027 due to illness so you can enjoy your vacation then.
Kind Regards
Allan
Customer Service
Booked a hotel through CA for 2 nights…
Booked a hotel through CA for 2 nights in Victoria. They rang me the following day to check some details and then sent me a confirmation.
At the time i could have had the choice of 25/30 hotels in the Victoria BC area, but after 10 days they sent me an email to say the hotel hadn't confirmed the booking. Frantically looking on Booking.com etc I find that all the hotels are now booked up, apart from the one I'd requested! They can take my booking but it costs an extra £450!! Meanwhile CA are still advertising hotel rooms at cheap rates that don't exist. Scandalous.
PS - Still waiting for my refund!
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Canadian Affair
Good afternoon,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Very efficient and found exactly what we wanted
Mark was great, seemed to know exactly what we wanted and needed to do with good suggestions and helpful information
1. Mai 2026
Antwort von Canadian Affair
Good afternoon,
Thank you for your kind review and your lovely feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this and will be sure to pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Easy booking
Easy booking, choice of hotels good flight times,staff very easy to get on with.
31. März 2026
Antwort von Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are delighted to hear this amazing feedback and will pass this on.
Kind Regards
Allan
Customer Service
Jo Buckley Superstar!
Jo Buckley, such a star! Booking this holiday had previously been such a headache dealing with so many details and unreliable agents until I decided to try Canadian Affair. What a fantastic experience!! Jo was listened to exactly what I wanted and came up with a fantastic itinerary within my budget. I’m blown away with the effort she put in to finding me my dream holiday. It wasn’t an easy one for her with all my requirements and hotels being sold out all over the place (my fault for leaving it all toothed last minute) but she didn’t stop until we got everything sorted, even working over time to finalise everything for me.
Thanks Jo, the kids and I can’t wait for my 30 year later, return to Banff and Jasper holiday! You’re a superstar!
24. April 2026
Antwort von Canadian Affair
Good morning,
Thank you for your kind review and your generous feedback.
We appreciate your lovely comments about our Travel expert Jo we are pleased to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on holiday to Canada.
Kind Regards
Allan
Customer Service
Knowledgeable and keen to help without…
Knowledgeable and keen to help without being pushy
22. April 2026
Antwort von Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are happy to hear this great feedback and will pass this on.
Kind Regards
Allan
Customer Service
Julie was very helpful explained…
Julie was very helpful explained everything that the trip included, quick to respond to any emails I sent.
10. April 2026
Antwort von Canadian Affair
Good morning,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Julie we are pleased to hear this wonderful feedback and will be sure to pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a great time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Very easy and smooth booking process
The whole booking experience was very smooth and reassuring. Any query we had was promptly addressed. The booking agent (Kasey) was very personable, polite and respectful.
7. April 2026
Antwort von Canadian Affair
Good morning,
Thank you for your review and your kind feedback.
We appreciate your lovely comments about our Travel expert Kasey we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Tailor-made
Helpful, well-informed staff. A good sense of being able to book a personally-tailored holiday.
1. April 2026
Antwort von Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are thrilled to hear this great feedback and will pass this on.
I hope you have a wonderful day and a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Antwort von Canadian Affair
Good morning,
Thank you for your review.
We appreciate your lovely comments about our Travel experts we are delighted to hear this great feedback and will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Smooth booking process
The booking was smooth and the vehicle met our specifications although we have not had our trip yet so cannot verify the quality of the vehicle. Having an agent in the UK made the booking process easier
4. März 2026
Antwort von Canadian Affair
Good morning,
Thank you for your review.
We truly appreciate your lovely comments about our travel experts. We’re delighted to hear such fantastic feedback and will be sure to pass this on to the team.
I hope you have a wonderful day and an amazing holiday when you travel. We also hope the vehicle meets all your expectations.
Kind regards,
Allan
Customer Service
Service
Service, response times to queries , individuals taking time to work out what type of holiday you want and producing an itinerary that is spot on. I haven't experienced the holiday yet but the research and booking experience was excellent.
17. März 2026
Antwort von Canadian Affair
Good afternoon,
Thank you for your lovely review and for your generous feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have fantastic time on your travels when you go on holiday
Kind Regards
Allan
Customer Service
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