First purchase from the company, everything was as advertised, delivered next day, product brand new unopened. Even got a call to check on delivery and if all as expected, and offering insurance for t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We bought an oven from Appliances Direct and paid the extra for them to install. At no stage during the ordering process was there any opportunity to find or request a delivery date. When we tried to... Mehr ansehen
Ordered a reconditioned iPhone because it was at least £200 cheaper than buying one new in any other store. I am delighted with the item, it is as good as new. Delivery was very fast – next day and co... Mehr ansehen
Unternehmen hat geantwortet
This is the second laptop we have bought from you in the last few months (and previous purchases some years ago). I had bought myself a Dell; this was an HP for my wife (Dells reminded her too much of... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Kontaktinformationen
Neptune Way, HD2 1UA, Huddersfield, Vereinigtes Königreich
- www.buyitdirect.co.uk
4,1
Gut
14.048 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The item arrived Damaged and not had a…
The item arrived Damaged and not had a reply from you as to how you plan on rectifying the issue.
29. Mai 2026
Antwort von Buy It Direct
Hi Norron,
Thank you for your review.
Please accept our sincere apologies for the damaged item and for the lack of communication regarding your reported issue. We understand how frustrating it is not to receive a response after raising a concern. We could not see that you have contacted us regarding this, but if you wish to discuss a return, please do not hesitate to contact our customer service team.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Over the last year we have bought…
Over the last year we have bought several items from appliances Direct, and we have no complaints whatsoever, they have always delivered well within the the agreed time frame, and keep you updated with regular emails and texts on the progress of your order the delivery of teams have always been respectful and helpful.
28. Mai 2026
Antwort von Buy It Direct
Hello,
Thank you so much for sharing your positive experience with us! We are thrilled to hear that you have been satisfied with the timely delivery and excellent communication throughout your orders with Appliances Direct. It's fantastic to know that our delivery teams have been respectful and helpful during the process.
If you ever need more appliances or gadgets, we recommend checking out Laptops Direct for a great selection of laptops and tech products.
Best regards,
Lee
DPD didn’t re deliver and sent back so…
DPD didn’t re deliver and sent back so was never received
25. Mai 2026
Antwort von Buy It Direct
Hi Luke,
Thank you for your review.
Please accept our sincere apologies for the delivery issue and the inconvenience caused by your order being returned before it could be successfully redelivered. We understand how frustrating this must have been.
We did speak to you regarding this and refunded the order on 02/06 as requested.
We regularly review customer feedback to ensure concerns are shared with the relevant teams and used to help improve our service.
Kind Regards,
Dyann
Damaged Radiator
We ordered out vertical radiator and when it was delivered the box was damaged. The driver said he had checked the packaging beneath and it was undamaged So we accepted delivery. The radiator was damaged underneath. We reported it and was told to upload photos of the but could not as the claim had not been updated we also could not update the return preference. I have since been able to upload the photos but have heard nothing since. Our decorating is being done tomorrow and we don’t know when or if the rad will be replaced.
25. Mai 2026
Antwort von Buy It Direct
Hi Chris,
Thank you for your review.
Please accept our sincere apologies for the damaged radiator and the difficulties you experienced when trying to progress your claim. We understand how frustrating it must have been to encounter issues uploading the required information and then not receive any further communication, particularly with decorating work scheduled.
We did speak to you regarding this and sent a replacement unit on 15/06.
We review customer feedback regularly to ensure concerns are shared with the relevant teams and to help improve our processes and service.
Kind Regards,
Dyann
, nice choice of laptops and desktops ,
, nice and easy to order , it is my third purchase ,choices or laptops and desktops for novice and professional use . customer service is outstanding they reply within hours ,.delivery is very nice they use DPD , *****
20. Mai 2026
Antwort von Buy It Direct
Thank you for your fantastic review! We're thrilled to hear that you found it easy to order and that this is your third purchase with us. It's great to know that you appreciate our wide range of laptops and desktops for both novice and professional use. We take pride in our outstanding customer service and efficient delivery through DPD. If you're looking for more tech options, we recommend visiting Laptops Direct for an even wider selection.
Best regards,
Mark
Shambolic customer service
There was no problem with the product (as far as I can tell), looks good and was decent value.
BUT, the service and delivery was a huge let-down and cost me 3 days worth of lost time. On 2nd April 2026 I made a large order (bath, toilet, taps, accessories etc) and chose to have them delivered on Tuesday 7th April.
I got an email and text from Better Bathrooms (owned by BID) saying they could actually deliver one day early on Monday 6th even though it was a bank holiday. I agreed and was given a time slot of 1pm-5pm. Lo and behold Monday comes and it's 6pm and there's no sign of them despite an email (probably automated) saying it was out for delivery.
Never mind, I thought, as it'll probably be here first thing Tuesday now like originally intended. At about 1pm I realise that probably wasn't gonna be happening and the bathroom fitters were getting impatient so I rang them.
The lady on the phone said "oh the delivery van broke down", we can deliver it on Thursday 9th now some time in the afternoon. I asked her why I hadn't been informed of any of this, and why their mistake now meant I would be losing nearly 3 days. She sort of mumbled something and said she would refund the delivery (she didn't) and raise an official complaint (she didn't).
I rang the next day and was fobbed off again by a man who seemed completely uninterested in doing his job and he assured me he would raise a complaint and I'd receive an acknowledgement and a follow up. Well, it's over a month later and none of that has happened. All that did happen is that my bathroom took 3 days longer than necessary and cost me £550 extra in wasted labour costs.
Stock and prices were good, customer service and delivery were not. I wouldn't use them again.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Ali,
Thank you for your review.
Please accept our sincere apologies for the delivery delays, the lack of communication regarding the failed delivery, and the poor experience you had when contacting our customer service team. We appreciate how frustrating it must have been to lose several days waiting for your order, particularly when this impacted your installation schedule and resulted in additional costs.
We carefully review customer feedback to ensure concerns are shared with the relevant departments and considered as part of ongoing service improvements.
Kind Regards,
Dyann
SCAM
UPDATE: I received a refund, but only after reporting them to trading standards and making numerous calls and spending literally hours on the phone trying to sort it all out.
SCAM. AVOID. THEY DO NOT SEND ANY ITEMS.
Placed an order for a door through b &q. Heard nothing so called b &q. They informed us that the item, a door had not yet been dispatched. They messaged buy it direct who emailed to say there was a delay. Unfortunately we therefore had to cancel the door fitter as the door would not be guaranteed to arrive in time. I tried emailing but the email address is not valid and the phone number is a premium rate number.
Went to b & q a few days later and they again confirmed the item had not shipped. Today, after it was supposed to have been delivered I received an email saying status awaiting shipment and asking g if I had received the door. Why would you ask that if it clearly states it hasnt shipped yet. Why are you not sending the item? You cannot blame b &q or the courier as you yourselves have not even arranged delivery yet.
So it seems to me this company is a scam. They took my money and a week later, I have no door. You cannot get hold of them without spending more money and the. There's still no guarantee I'm not just left on hold. Who even charges you to call them these days? The company are registered as a legit company but I would strongly against ordering from these people. I have spent 170 on the door and lost my fitting appointment now too. Avoid. Scam.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Cathy,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Awful avoid at all costs !
Awful avoid at all costs !!
Also known as better bathrooms
They basically pre buy items from China and will only ship when they have enough orders .
It was so late weeks and weeks and when it arrived ( radiator for a bathroom ) the pipes didn’t even reach the wall and was a totally different color .
They would not even refund me £35 to get the parts needed and fitted to make it actually look the item listed .
The answer was from the manager your plumber should have known it may need extra parts
This has been going on months now .
I will never buy anything again from this company
Avoid and buy elsewhere !!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Kerry,
Thank you for your review.
Please accept our sincere apologies for the delay in receiving your radiator, for the concerns about the product not meeting your expectations, and for your dissatisfaction with the outcome of your case. We understand how frustrating it must have been to experience these issues over an extended period and to feel disappointed by the support provided.
We review customer feedback internally to ensure concerns are shared with the relevant teams and used to help improve our products and services.
Kind Regards,
Dyann
Failed repairs on a paid policy. Leaking fridge ignored.
Review:
I purchased a fridge from Appliances Direct and paid extra for a 4-year unlimited extended warranty administered by UK Warranty Ltd. The fridge is 2.5 years old and completely broken—it is leaking water on my floor and freezing my food.
UK Warranty has sent an engineer TWICE and failed to fix it. Under the terms of the policy I paid for, if it cannot be repaired, it must be replaced with a brand-new machine. Instead, customer service has been incredibly rude and refused a replacement.
Because this is a regulated insurance product, 1 am now raising a formal complaint to escalate to the Financial Ombudsman Service (FOS). Leaving a paying customer with a leaking, dangerous appliance for over a month is a disgrace.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Found a bargain AMD Ryzen 9 AI laptop…
Found a bargain AMD Ryzen 9 AI laptop at around £800 and the whole experience was great from order to delivery.
17. November 2025
Antwort von Buy It Direct
Hello,
We are thrilled to hear that you found a bargain on the AMD Ryzen 9 AI laptop and had a great experience from order to delivery with us. It's fantastic to know that you are satisfied with your purchase.
If you're in the market for more great deals, we recommend checking out Laptops Direct for a wide range of laptop options.
Thank you for choosing us!
Warm regards,
Lee
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your item was delivered as arranged and that it met your expectations. If you're in need of any other products, why not check out Appliances Direct for a wide range of options?
Warm regards,
Ivy
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found ordering easy, communication good, and delivery great. If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Lee
Paid for next day delivery as needed to…
Paid for next day delivery as needed to book plumber in. Arrived 4 days later. Got a refund for delivery but part missing so had to cancel plumber again. Still waiting for missing part.
14. Mai 2026
Ease of ordering and access to the…
Ease of ordering and access to the parking and collection point was good but the staff there could have been much more welcoming, not the best impression for a new customer.
14. Mai 2026
Antwort von Buy It Direct
Hello,
Thank you for sharing your feedback with us. We're glad to hear that you found the ordering process easy and that access to the parking and collection point was convenient. We're sorry to hear that the staff didn't meet your expectations in terms of being welcoming. Your experience is important to us, and we will take your comments on board to improve our service.
If you're looking for a more welcoming experience, we recommend visiting Laptops Direct for a wide range of laptops and tech products. We're sure you'll find what you need there.
Best regards,
Lee
I am writing this review to express my gratitude
I am writing this review to express my complete satisfaction regarding the delivery service provided by Mr.G from Appliances Direct today. Friendly and smiling with excellent positive attitude he just made a great start of the day.
Thank you very much, Mr.G!
Mr.G from Bulgaria
16. Mai 2026
Antwort von Buy It Direct
Dear Customer,
Thank you for sharing your positive experience with the delivery service provided by Mr. G from Appliances Direct. We are thrilled to hear that he made a great start to your day with his friendly and positive attitude.
If you ever need assistance with any other products, we recommend visiting Laptops Direct for a wide range of laptops and accessories.
Best regards,
Lee
Very helpful staff on phone & product…
Very helpful staff on phone & product delivered within 2 days
2. Mai 2026
Packaging not secure
Packaging not secure, contents moving around inside the box. 1 significant missing part.
10. Mai 2026
Quick delivery without fuss.
15. Mai 2026
Fantastic
Although I ordered my laptop quite late in the day, it still arrived as stated the following day.
With a bit of apprehension, I decided to opt for a refurbished Mac, but unsure of what to expect! I need not have worried- it arrived in perfect condition, in its original box, with its charger in the same perfect condition. Extremely happy with my purchase - I can highly recommend this company.
9. Mai 2026
Antwort von Buy It Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We're delighted to hear that your refurbished Mac arrived promptly and in perfect condition, exceeding your expectations. It's great to know that you are extremely happy with your purchase.
If you ever need any more tech products, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Ivy
Antwort von Buy It Direct
Thank you for the positive feedback! We're thrilled to hear that you found our service fast, efficient, and professional, and that you also appreciated our good prices. If you're ever in need of laptops, we recommend visiting Laptops Direct for a wide range of options at great prices.
Best regards,
Helen
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.