BusterBox Bewertungen 

This is a difficult one because honestly im not one to leave reviews, but my experience has been so bad I want to warn others.

I took out a subscription with busterbox in hopes that my fussy dog would like the treats and thought it would be cheaper as im always buying him treats and toys at the shop and just thought it would be easier this way. I will say I liked how convenient it is to get toys and treats delivered, however my experience has been nothing but easy.
Be aware that if you have a large dog the treats that they supply are mostly aimed at smaller dogs. A lot of the treats they put in the boxes are tiny, Like chihuahua sized. My dog also wouldnt eat any of the treats in any of the boxes. Because of this reason I messaged them basically saying that there's no point in continuing my subscription because my dog just simply doesnt eat the treats. They replied stating that they could change the treats and give him a toy only box which I thought was nice of them but unfortunately my dog just doesnt care about toys. I emailed them multiple times asking to cancel and they just ignored my emails and kept trying to take my money.
It got to a point where ive emailed them saying STOP and I do not give permission to take funds from my account and they are STILL TRYING. Ive had to change my account because ive tried blocking the payments but they are still able to take the money. Its been about 4 months since I sent the last email and they are still trying to take the money out my account but it keeps bouncing.
Honestly the customer service sucks. Its a real shame honestly
Wouldn't use this company again.

Terrible customer service, I cancelled my subscription after the first 6 months but still got charged for a further 6 months. Numerous emails saying it was my fault for not cancelling, giving me wrong information about my subscription that is completely irrelevant to the current situation. Still awaiting a full refund!

The dogs and I are just loving our Buster Box that arrives every month.
It is so exciting for them to get the box. They all get very excited about the new toys and treats inside which are a great quality. The treats are so good and different every time so far.
This is a great company that brings joy to me and my dogs.

I signed up for the 12 months + splash pad last year in May.
Half way through I needed to cancel due to financial reasons and to be honest I didn't realize I signed up for the year - that is partly my fault not reading things but I didn't expect it to be this hard to get out the subscription...
They couldn't cancel it, they could only put it on pause for a few months so I did that , which I thought was very wrong as clearly if your dog passes or gets ill you still have to pay for the subscription...

Customer service is very efficient and friendly.

Anyway, so turns out 12 months subscription is actually 13 months as the first box you pay for that is cheaper is a promo box so doesn't count! typical isn't it haha - my advice is to avoid subscriptions or just make sure you know what your signing up for and read properly otherwise you'll end up having to pay every month for a whole year + more otherwise.

Apart from that, my dog liked the stuff a bit, i have a chihuahua and the toys were more for a cockerpoo which that's my other dog so he kept nicking them so maybe reducing the size of the toys for smaller dogs, she didn't like the treats much and for what you get i think £15-£17 is more realistic price. The first few months were good but toys wouldn't last 5 mins better to get a Kong Toy.

“Free” bed does not exist as when you try…
The so called “Free” bed does not exist as when you try to cancel a subscription you have to have a further 6 months on top of the first payment. I was told via email that the bed was £29.99 and the half price box £12. This doesn’t count towards the six month tie in so you have to pay for a further six months before you can cancel. The so called ‘free’ bed works out very expensive! They do not like you trying to cancel and won’t budge when asked. The toys and treats are akin to the pound shop so you are better off going there! This subscription is not good value for money at all. I really would not recommend it. As with many things if it looks too good to be true it is!!

Amazing concept and my dog absolutely loves it. Great selection of toys and treats

I took the 6 months subscription £20 pm, first box was fine, the next 5 were awful! Knew I had to wait out the 6 months, as soon as it was up I cancelled it, turned up the next month, cancelled again, tried the phone number, no functioning, got 1 the next month, had to phone my bank to stop them taking any more money! You did not reply to any of my emails as stated, you also tried to bribe me with products to take down my review. Avoid this company at all costs!

My puppy loves toys and treats and loved the buster box highly recommend

Loved our first puppy box along with the free gorgeous dog bed, the toys and treats have been our Toby’s fave and he just loves his snuggly bed 🐾

Buster-Box... Utterly Awesome! ❤️ I have two miniature dachshunds that are my beloved nightmares when it comes to toys & treats.

Especially my 2 year old mini sausage who absolutely loves anything that squeaks, that she can eat or can destroy in record timings or has treats hidden inside that she must get to no matter the destruction needed to do so! 🫣🤣

She destroyed a Kong elephant rope toy over 3 days, poor thing got totally disemboweled & lost his face! 🙄😅

I've spent a small fortune trying all kinds of toys claiming to be indestructible but Buster-Box is the game changer 🙌

She was thrilled with the choices picked out for us. Amazingly after 3 weeks the toys & squeakers are all still in one piece! Gobsmacked! 🫨

Meanwhile, my elderly little mini dachshund has never really been a dog that plays with toys. But, despite her only having one tooth left, she is mad for the Buster-Box duck fillet treats! 😍

She also claimed the fantastic dog bed that came with our order! It's super big & luxurious & soft & yes I'm a bit jealous! 💞

I have two very happy fur babies & an equally pleased Mini Weiner Mama that I'm saving money thanks to Buster-Box!

We're very excited to see what the wonderful mysterious contents will be in our next Buster-Box ❤️

1st box faulty toy,
No email reply...
2nd box came 2 days before next payment for 3rd box
Again no reply to email.
Never received any boxes in a while now despite money taken from my account..
Online account not helpful.
I cant be aying out for goods that I really don't think are that great quality and that don't even get delivered...

Company does not reply to e mails, tried multiple times. Does not answer fb messages either. I cannot get into my account. Money taken but no box. Tried taking another £25 in less than a week after I paid. I’ve resorted to this method of contact in hopes someone replies. I would avoid at all cost. Spend £25 elsewhere as you get more for your money!!. Shame as my dog loved the stuff you get. But this stress isn’t worth it.

My puppy absolutely loves her buster box.
She loves the treats and especially her new toys.

Didn't realise it was a 12 month rolling contact. Considering it says sign up to our monthly subscription box and revieve a "free" dog bed and if you aren't happy cancel at anytime, you can not cancel the contract at anytime!! They charge you for every month outstanding in the "contract" you entered unknowingly.

My tiny dog destroyed the toys and the bed within an hour of receiving the first box and the 2nd box I've paid for almost 2 weeks ago, still hasn't arrived, absolute disgrace of a company!
DO NOT USE AND AVOID AT ALL COSTS.

UPDATE.. Not anywhere when you subscribe does it state  the cut-off for payment is the 13th, and you ship on the 15th of each month.. that means by the time my 3rd subscription goes out I still won't have recieved the 2nd box. It's an absolute shambles and if you do not cancel my subscription as requested I will be taking this further as it's not just me that has stated these things it is in many reviews and Facebook comments!!

FINAL UPDATE - SINCE LEAVING MY REVIEW AND CONTACTING ON WHATSAPP MY ACCOUNT HAS BEEN CLOSED AND PROMISED NO MORE PAYMENTS WILL BE TAKEN AS I PAID A DISCOUNTED PRICE FOR CANCELLATION (1 BOX). THANK YOU FOR LISTENING BUSTER BOX, YOU RESTORED MY FAITH.

My dog Autumn loves her Box when it arrives - she always seems to know it is for her and can't wait to have a go at opening the box (a little assistance is required)! She always plays with the toys, and has favourites that she goes back to again and again. Autumn also loves the treats and tries to run off with them.

Best buy ever! My dogs look forward to the postman arriving! They seem to know how long it’s been since the last box.
The treats are perfect and healthy, and the toys are great. They even made special accommodations for my box to provide more durable toys! 100% recommend. Been a customer now for 3 years!

My dog, English springer just turned 1 and has enjoyed her first box! She loves playing with her new toys and already I've had to contact vidivet who were amazing. My poochie is looking forward to her next box, I'm so glad I decided to take this subscription on. I will keep renewing it

Please please don't sign up for this waste of money, I got wrangled into a 12 month contract because there was no information when I ordered their "free bed" and buster box which I thought was a ONE time thing 😐 oh no no no I was WRONG! I tried to cancel it after the second box arrived and was told I would have to pay for the rest of the "subscription" I wasn't aware that it was a subscription box otherwise I wouldn't have bothered as I have a husky that literally chews through the extremely poorly made toys and "treats" that you can buy for £1 or £2 from most places!! AND I only just found out that the sneaky b*stards AUTO RENEW the box without asking you, I'm glad I found out as I'm coming up to the last 2 boxes. If I'm charged for another year I'll need to go into the bank and ask them to stop payments as there's no way to stop direct debit on their page and customer services (if you can call them that!) never get back to you and if you're lucky enough to get through they refuse to stop payments even though I told them I couldn't afford it 😡 they affected my credit rating as the used my overdraft to take payments and I hadn't noticed till I got billed for using my overdraft which I never usually use! DO NOT SIGN UP IT'LL BE THE WORST THING YOU COULD DO!!! 🚨🚨AVOID AT ALL COSTS 🚨🚨

Wonderful toys very resilient almost a year and my dog has only managed to destroy one this is truly remarkable

Absolutely love the buster box n not only coz my dog is called buster 😂 he loves all the toys n treats, the toys might not last long 😂 need something indestructible ! He enjoys getting the box every month x