Guaranteed to keep us returning again and again
We have stayed in one particular chalet several times and had wonderful holidays here: fantastic accommodation, lovely, helpful staff and a welcoming atmosphere from the family owners. The location is superb with a fabulous setting, wonderful views and close to good shops and not far from restaurants and the centre of Mayrhofen for trains, buses and tourist shops. The chalets are outstanding: warm, comfortable and the standard of cleanliness is the highest of anywhere we've ever been. They are fully equipped with everything from kitchen equipment and coffee machines to a vacuum cleaner and clothes rack / dryer. 5-star plus self catering accommodation!
This time there were renovations in progress. We were only advised less than 2 weeks before we were due to leave home that we would not be able to move into our regular chalet at all, so it was too late to delay our holiday.
My husband's mobility issues mean that a downstairs shower, toilet and bathroom are essential, and a bedroom and no-step entrance are highly desirable. The new chalet did not have the latter but consultation with Karin meant that every effort was made to try to accommodate our requirements: a ramp was put in place at the entrance and sofa / temporary beds were put up in the lounge. Karin, receptionist, Gudrun, head of housekeeping, and Michael from the family could not have been kinder or more considerate in all their many efforts to accommodate our needs. We were even taken to other chalets to consider choosing another if our requirements could be managed.
In all our holiday was not as good as usual but no-one could have done more to try to make it so. We appreciate everyone's thoughtfulness and efforts, they went above and beyond to help us.
We are assured that our normal chalet will be ready by the end of the season and look forward to our return!