Appalling service received when attempting to change a ticket on the day of travel. Very hard to understand the CSR due to English being her 2nd language. Asked to speak to a manager and again Englis... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The flight centre website was easy to navigate. Same as other platforms. The difference was the Flight Centre immediately tells u that a flight u chose is no longer offered by the airline, or that ur... Mehr ansehen
Unternehmen hat geantwortet
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on anothe... Mehr ansehen
Unternehmen hat geantwortet
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Search and compare flights to find the best price.
Vom Unternehmen geschrieben
- Search and book flights online
- Flight Centre is South Africa's leading travel retailer, now bringing you secure online booking for our large range of domestic and international flights.
Kontaktinformationen
299 Pendoring Road, Blackheath, 2195, Johannesburg, Südafrika
- 0877 40 51 05
- onlinesupport@flightcentre.co.za
- www.bookings.flightcentre.co.za/fc
3,8
Gut
1658 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It would be nice if you can sent…
It would be nice if you can sent clients an email after their purchase
7. März 2022
Antwort von Flight Centre Online
Dear Danelle
Thank you very much for reaching out to us. We regret that a system error has occurred in our automation process and that it has affected your booking. The relevant stakeholders are currently working on the matter. We have however reached out to our online support team who will send your confirmation as soon as possible. We trust your next interaction with us is a 5-star. ~Thea
Super convenient
7. März 2022
Antwort von Flight Centre Online
Dear Martha
Thank you very much for the great review. We are delighted you found our online booking platform super convenient and look forward to reserving your future travels. ~Thea
Antwort von Flight Centre Online
Dear Customer
Thank you for choosing Flight Centre. We strive to offer a seamless customer journey and are delighted that you had a smooth online booking experience. We appreciate your feedback and look forward to assisting you again soon.
~Chido
I was very happy with the online…
I was very happy with the online system, it works really well and easy to book as well as when i send a query afterwards i got a response fairly quickly answering my question.
Only reason for a 4 and not a 5 is my boss always says there is always room for improvement no matter how good someone or something is :-)
7. März 2022
Antwort von Flight Centre Online
Dear customer
Thank you very much for your feedback. We are delighted you found our online booking platform easy to use. Please do let us know how we can make your next interaction with us a 5-star experience. ~Thea
Overall good.
7. März 2022
Antwort von Flight Centre Online
Dear Customer
Thank you for taking the time to rate Flight Centre's Online Booking tool. We are pleased to learn that your overall experience was good. We look forward to assisting you once again soon.
~Lynette
Antwort von Flight Centre Online
Dear Sne
We are so happy that your online booking experience was worth a 5-star rating and that the support you received, didn't disappoint.
We look forward to being of assistance again and to continue to exceed all expectations.
~Emily
I received great service and when I…
I received great service and when I made a mistake after I had finalized my flight details, the consultant was very helpful.
6. März 2022
Antwort von Flight Centre Online
Dear Melisa
Thank you very much for the 5-star review. We would love to give the respective consultant the recognition they deserve. May we ask that you please edit this review with their name or email it to us at customer@fctg.co.za ~Thea
Antwort von Flight Centre Online
Dear Customer
Thank you for taking the time to give us feedback on your experience using Flight Centre's Online Booking tool. We are delighted to learn that you have had a very positive experience and look forward to assisting you once again soon.
~Lynette
You can speak to a human!
I have now only been using Flight Centre above other online travel agents because I can speak to a human if I have a problem and I get good prices.
6. März 2022
Antwort von Flight Centre Online
Dear Customer
Thank you for the 5-star review and great feedback. We are happy to know that you are pleased with our online booking service. We greatly appreciate your support and look forward to welcoming you back onto our online platform soon.
~Chido
It was wasy to use the online tool
6. März 2022
Antwort von Flight Centre Online
Dear Busisiwe
Thank you very much for the positive review. We are delighted you found our online booking platform easy to use and look forward to reserving your future travels. ~Thea
Antwort von Flight Centre Online
Dear Customer,
Thank you for taking the time to share your experience with us. Please note that you can manage your booking on the airline's website. A Customer Experience Expert will be in touch to assist further.
***Update***
Dear Customer
Thank you for affording us the opportunity to look into your concerns. Our Customer Experience team have been in touch to assist. As shared, you can manage your booking on Safair's website. We hope that your next interaction with us will be a 5-star one. Should you require further assistance, please don't hesitate to contact us.
~Chido
Happy for your service for your…
Happy for your service for your commitment to serve us your clients it something else
5. März 2022
Antwort von Flight Centre Online
Good day
Thank you for this beautiful feedback and for letting us know that we lived up to the experience we pride ourselves on.
We appreciate the chance to assist and look forward to many more journeys booked through Flight Centre.
~Emily
Excellent service.
5. März 2022
Antwort von Flight Centre Online
Dear Bulelwa
Thank you for rating Flight Centre's service. We are pleased that you received excellent service and we look forward to assisting you once again soon.
~Lynette
Best flight prices and service
Best flight price at the time we were looking to book. Had a hiccup with the payments online, but phoned the next day to follow up. 3 minutes after the call I received my confirmation.👌🏻
5. März 2022
Antwort von Flight Centre Online
Dear Alex
Thank you very much for the positive review. We are delighted you enjoyed using our online booking platform and look forward to reserving your future travel. ~Thea
Excellent online service.
5. März 2022
Antwort von Flight Centre Online
Dear Mahomed
Thank you for choosing to book your journey through the Flight Centre website and for sharing this lovely endorsement with us.
We hope to be of assistance for many more travels to come.
~Emily
Your web site is not user friendly
Your web site is not user friendly. Gives wrong info. Once booking is made i strugled more tha 24 hr to get hold of some body to assist. When i finaly got some one he said he will cancel the booking so i can do it over. Really??? After all that no help.
It makes me worry if i have made the mistake of booking trough you and i have car problems on tbe road. There is certainly no way of getting hold of help.
Realy dissapointed as i work in a lodge. I know how important guest satisfaction is.
5. März 2022
Antwort von Flight Centre Online
Dear Customer
Thank you for your feedback on your experience booking with Flight Centre. We are truly sorry to learn that it has not been a positive one. Our Customer Experience team will be in contact with you during working hours to assist you.
~Lynette
Best prices easy to book online
5. März 2022
Antwort von Flight Centre Online
Dear Cindy
Thank you for taking the time to rate Flight Centre's Online Booking tool, we truly appreciate the 5-star review. We look forward to assisting you again soon.
~Lynette
Antwort von Flight Centre Online
Dear Customer
Thank you very much for the great review. Please confirm the store that assisted you in order for us to locate the consultants that assisted you. ~Thea
The service is excellent and few simple…
The service is excellent and few simple steps and I'm done, just waiting for customer copy of the tickets
4. März 2022
Antwort von Flight Centre Online
Good day
Thank you for this great review and for choosing to book your travel through the Flight Centre website. We truly appreciate the chance to assist and have ensured that your booking confirmation is resent to you.
~Emily
The price was good
The price was good, and my experience with the purchase was flawless. Going to the States in May... Will use this service again
4. März 2022
Antwort von Flight Centre Online
Dear Customer
Thank you for taking the time to give us feedback on your experience using Flight Centre's Online Booking tool. We are pleased to learn that it was positive and certainly look forward to assisting you once again in the future.
~Lynette
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.