bobbleheadcraft.com Bewertungen 

Very impressed with the customer service. Took the time to ensure the bobblehead matched what I had in mind. It was worth watching my wife getting very excited !

I chose bobblehead as a gift for a friend, but after receiving the product that looked nothing like the picture I sent, I have no gift for my friend. I spoke to customer service, they would appear to be very helpful and understanding at first by asking you about details of your disappointment, after you reply with pictures and evidence, they tell you they’re sorry and that’s the best they can do… which went straight to the garbage. Very bad craftsmanship and worse customer service at a high price.

I enjoyed the communication with their creative team, they kept me involved every step of the way, and I was impressed with their prompt execution and delivery. I plan on ordering three additional custom bobbleheads!

I purchased a custom bobblehead of my 18-year-old daughter as a graduation gift and the product that I received didn't look anything like the picture that I had submitted. The face is so horrendous that if I gave it to my daughter she would cry. It looks like a middle aged witch. The skin and hair color is completely wrong, the nose is huge, and it just looks pure evil. The company acknowledges that they did a very poor job, but refuses to replace the item or allow me to return it for a refund. They actually have the audacity of asking me to pay MORE money with them for them to simply fix their mistake. This has been ongoing for a week now because each response takes over 24 hours so I am now having to dispute the charge with my credit card company. Do not trust this company. Their supposed "Commitment to Quality and Care" is a complete farce.

I was very happy with the product. They were able to make my requested revisions just as instructed. My husband loved his gift and so did I. I would recommend and I will definitely purchase this item again. It's a great gift! The only downside is the shipping time. It takes a very VERY long time from when you place your order until you receive it, but honestly it was too cute to make a fuss over it!

I ordered a bobblehead on 6/24 and paid extra for expedited shipping and a bobblehead. I asked if I would have it by July 23rd as they state 5 days for production and expedited shipping another 5 days. Here it is 8/13/2024 and according to shipping tracking it is delayed. I asked what that means and they told me they will try to write the shipper 4PX. Communication is spotty and only answered on our weekdays at certain times. They messed up on matching the picture twice. I do not believe I will have this item in time to present it to my granddaughter for the occasion if at all. Beware this company.

The detail in the hair, face, and changing the Bobblehead to have a thumbs up is just priceless. I was blown away by the final result and the person who received it was thrilled as well. Thank you for just a wonderful job!

They only respond to you twice for adjustments. I sent multiple pictures bobble head doesn’t look like my friend at all. They sent the bobble head without any final approvement. It was a gift disappointed in how it turned out

I think they did a great job. Great communication throughout the process. They asked for a couple extra pictures, gave an update photo after completing the face, and let me know when it shipped. My dad was very happy when he received the gift!

Great job! Everyone loved the Bobble. You were wonderful with your service and keeping me up to date with everything. Thank you!

We love the final product. They did a great job

I could not believe how accurate the bobblehead turned out. I got it for my girlfriend for her Birthday. It was fabulous. I didn't realize how long it would take, which is not a problem. It didn't make it for her birthday, but I asked for a picture to show her and they sent it because it just got done. We got it in the mail today. Their customer service is top notch.

I'm very satisfied with the order. They got the details down and did exactly what I asked. The person I gave the gift to was very happy and so was I. Honestly will be coming back to order again.

DO NOT BUY FROM THIS COMPANY!

There are so many reasons to run from this custom company. First and most important, the cake topper was in no way what we requested. This was meant for our wedding cake topper and cannot be used. We were given “a proof” a couple weeks after ordering and had to remind them (based off the picture we sent) that we are a mixed couple since both of our suing tones were fair. We also asked that they change the colors of our attire to match and provide the groom with a beard (since he always has one). They responded and said ok. Never heard back and then the topper appeared at our house. We BOTH have dark complexion (very dark and the same), his suite color is a dark brown-almost black (we requested a tan color) and no beard. We asked for a solution as we can not use this for our wedding! Mainly because we are not both of African American decent. After going back and forth with 8 emails, we asked if we could send back for edits- no. Receive a refund- no. Even a credit to reorder (so they can get the requests right)-no. At some point the offered to refund the delivery fee only and then when we were fed up said we will take it, they retracted even that! $130+ spent, no usable cake topper, no solutions AT ALL and in a crunch to find a new cake topper (elsewhere obviously). This is at best a gag to keep around the house at this point but certainly can’t be used for our wedding. There are so many custom online companies. DO NOT GO TO THIS ONE!

I have ordered on 2 different occasions, and one was great, this last one was nothing like the person. I was really disappointed as I had such a great experience before. I suppose the chances of the statue looking like your photo is more like 50/50.

HIBOBBLEHEADS IS LOVELY, FRIENDLY, HELPFUL, VERY DIGNIFIED, TRUSTFUL AND HIGH QUALITY DESIGN COMPANY. I APPRECIATED TO ALL STAFF AROUND THERE.

Shipping is fast, the bobblehead looks exactly as my husband. They got every detail.

I ordered a custom bobblehead of our CEO for a Kentuck Derby themed happy hour and the bobblehead turned out incredible! We had a small issue with a missing piece to our bobblehead, but the team at Bobblehead Craft went above and beyond to help us figure it out. (THANK YOU SO MUCH!) I don't normally leave reviews, but the customer service was top of the line. I highly recommend!

I ordered my first doll. I received it much faster than a competitor. The resemblance and quality was spot on. I ordered an exact replica of the head and face in a different body position. It arrived in great time, although the second did not have the bobble head. I have informed them. I will post again after I see how they remedy this.

Phinfan

Don’t waste your time or money. You deserve better!

I ordered the U.S. Army Man Custom Bottlehead in the largest size and paid $133 for it. Unfortunately, the bobblehead was arrived with the wrong uniform – instead of a U.S. Army uniform (green, as pictured), the bobblehead had a U.S. Navy uniform (blue as in the bobblehead I received).

Despite multiple requests, back and forth, etc. with customer service, Bobbleheadcraft would not only refuse to admit their error, they insisted that the U.S. Army uniform was “blue-green” vs. “green” – incredibly bizarre given that there is no hint of blue in any Army camo uniform. The only concession they offered was to refund my $16 shipping fee.

So, in addition to receiving a product that did to come close to matching the website description, it also does not match the company’s priority: “we will strive to make you happy and provide 100% satisfactory service.” Further, the inconsistency in the product, and inability to understand and acknowledge the difference between an Army and Navy uniform is disrespectful to the armed services officers this product attempts to honor. And my entire point of buying it to start with.

Oh, and the nail in the coffin is they told me I should just repaint it with acrylic paint.

Don’t waste your time or money. You deserve better!