Blacks - Glasgow Bewertungen 

617
TrustScore 5 von 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Geschäft für Outdoor-Kleidung und ‑Ausrüstung
  2. Aktivbekleidungsgeschäft
  3. Taschen- und Gepäckfachgeschäft
  4. Campingausrüster
  5. Laufsportgeschäft
  6. Schuhgeschäft

Über Blacks - Glasgow

Vom Unternehmen geschrieben

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Kontaktinformationen

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Vereinigtes Königreich

  • 01414 041190

4,9

Hervorragend

TrustScore 5 von 5

617 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(617)

3.332 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Went in to get some stocking fillers…

Went in to get some stocking fillers for Xmas and Rachel was very helpful and personable with helping me find what I needed

17. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great service

Great service , very happy with my purchase and my experience within the store

12. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great service

Molly at the Glasgow store was exceptional. Went totally out of her way to help. Gave great advice when buying boots.
I would definitely recommend Molly and the Glasgow store if you’re looking for outdoor stuff.

11. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

First time

I had a lovely visit for the first time in store, I was just looking at the shoes and was welcomed and helped by a lovely young man named Daniel K, he was a credit to the store and thank you again for all your help 😀

26. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great customer service from Daniel at Blacks

Thank you to Daniel for serving us yesterday and helping me find a new pair of walking boots. He was affable, personable and really helpful. Blacks should be proud to have staff like him. Thank you

7. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Daniel K

Was in yesterday for a new jacket and Daniel K was so helpful and so polite. Top tier customer service 10/10, will be back.

7. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

I had a fantastic experience at Blacks…

I had a fantastic experience at Blacks thanks to the exceptional customer service provided by their assistant, Daniel K. From the moment I walked in, he greeted me with a warm smile and asked if I needed any help. They were incredibly knowledgeable about the products and took the time to guide me through the options without being pushy. I felt comfortable asking questions, and Daniel was patient and thorough in his explanations. They went above and beyond to ensure I found exactly what I was looking for, and even helped with some additional recommendations that turned out to be perfect. Overall, it was a seamless, enjoyable shopping experience, and I left the store feeling valued as a customer. Couldn’t praise home enough!

2. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Good Lad Daniel K!

Excellent service today at Blacks Glasgow branch. I came into the shop today looking for a new waterproof jacket as I am from the Highlands, I needed a good solid buy with all the rain that is surely to come our way! I was helped by a very charming young man called Daniel K, who was very knowledgable on this sort of thing. He remained patient whilst I deliberated between brands, and was sure I was getting value for money. It was a great shopping experience, not one I get often at all! 10/10 - Thank You Daniel!

7. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Amazing Service

I was in today and served by a lovely young man, his service today was absolutely brilliant. I was in desperate need for a new pair of walking shoes and Daniel K knew exactly what to recommend for me and I left feeling happy with my new pair of walking shoes. Thank you very much Daniel K for a 10/10 service!

6. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Found exactly what I needed

Went into the store with a set of absolute musts and a very little knowledge of what kind of shoe would be the perfect match. Top floor Dan was absolutely great - he’s listened to my long list of needs, looked at the style I liked and even got me some fluffy socks to try the shoes on (as I tend to wear thick socks when I walk/work). 10/10, found the perfect shoe and had some lovely chat with Dan. Thank you!

7. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Got a great jacket and deal in blacks…

Got a great jacket and deal in blacks Glasgow store the one in Argyle street today one of the staff a lady called holly omg she was so knowledgeable she knew all about the jackets the wee expert she is and she was so helpful with what I was looking for I would definitely come back to blacks in future if I need anything else great customer service thank you from guy

6. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Winter jacket.

Wanted to purchase a waterproof insulated jacket . With some help and advice from Holly I found exactly what I was looking for. Customer service was excellent Holly.
Thank you.

24. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Fran and Daniel were great I had a…

Fran and Daniel were great I had a faulty product and brought it back to the store any they were both happy to help and had no hesitation to exchange the item I got

2. November 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Frances went the extra mile

Frances went the extra mile, unpacking a delivery to find the boots in the size I needed. Very helpful and friendly.

28. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Good advice

Good advice, friendly and quick service

24. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Good customer service, excellent product knowledge

I made an error in the size of some gaiters I had purchased and could not return it to blacks in time as they were shut. So having purchased the correct size from another outdoor chain, I returned to blacks. I was offered without quibble, a refund or an exchange. Whichever suited me better. As I had a few little bits to grab anyway I made good use of Dan's product knowledge and had exactly what I needed within minutes. I felt such an efficiency and professionalism that I could not help but leave a review for blacks and thier employees like Dan on the top floor

23. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

TF Dan very helpful

TF Dan very helpful. Good service.

22. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Very Helpful Staff

Top Floor Dan & Holly were absolutely fantastic to us today, so professional & kind. Lovely staff & will return
Thankyou to you both

22. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Very impressed

Visited this store today, with my wife who needed new ferrules for her walking sticks . On arrival we were met with a friendly welcome from staff on the ground floor . We asked for replacement ferrules, instantly Andrew said they were on the 1st floor . He requested we take a seat & proceed up the stairs & returned with the ferrules & fitted them onto my wife’s poles . This allowed us to venture out onto the wet pavements without the poles slipping . We were very impressed with Andrew & his colleague quality of service. A refreshing experience thanks

22. Oktober 2024
Bewertung ohne vorherige Einladung
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Good delivery service 👍

Good delivery service 👍

22. Oktober 2024
Blacks - Glasgow-Logo

Antwort von Blacks - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

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