Blacks - Bury St Edmunds Bewertungen 

1.131
TrustScore 5 von 5

4,9

18 Auction Street, Unit SU9, IP33 3FA Bury ST Edmunds, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Popped in to get some new walking shoes for dog walking in the winter months and was served by Joe. He really knew is stuff and was very informative about the different brands and features availab... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My son and I visted the Bury St Edmunds store looking for walking boots/shoes for his pending walk of the West Highland Way. Faced with different styles, prices and confusion, we were greated by Joe a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Served by Joe upstairs for a new pair of boots. With difficulty in finding something that is comfortable and fits my feet , it is always difficult but Joe was happy to get out as many different boots... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Geschäft für Outdoor-Kleidung und ‑Ausrüstung
  2. Aktivbekleidungsgeschäft
  3. Taschen- und Gepäckfachgeschäft
  4. Campingausrüster
  5. Laufsportgeschäft
  6. Schuhgeschäft

Über Blacks - Bury St Edmunds

Vom Unternehmen geschrieben

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Kontaktinformationen

  • 18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, Vereinigtes Königreich

  • 01284 339342

4,9

Hervorragend

TrustScore 5 von 5

1131 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(1.131)

3.717 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Neil in your Bury St Edmunds store was…

Neil in your Bury St Edmunds store was helpful when I went in on 30th July looking for a pair of ladies walking shoes for a one off trip to Scotland. He was couteous, understood my special requirements and made this senior lady feel she has been listened too. I will be shopping there again in the future .

30. Juli 2025
Bewertung ohne vorherige Einladung
Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Helpfull staff

Charlie really helpful and offered lots of advice with tents and camping gear. Highly recommend.

23. Juli 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Excellent helpful staff just ask if you need help

Went in today and was served by Joe I was looking for Nikwax for our gortex jackets, there were a few products to choose from and was a little confusing Joe was excellent he took the time to explain the process of how to use the product which was good as I would have used it wrong !

22. Juli 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Danielle friendly & Knowledgable

friendly and knowledgable member of staff - Danielle. Waited patiently while I fitted and chose my shoes

19. Juli 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Super knowledgeable friendly staff

I was served by Dave when buying new walking boots and he was super friendly, knowledgeable and helpful! Would definitely choose this branch again it was really useful to have someone so helpful.

20. Juli 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Very helpful staff- Dave and jay

Very helpful staff- Dave and jay
Really comfortable walking sandals
Excellent price

14. Juli 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Charlie was very knowledgeable, patient and helpful

We were served by Charlie. He was very knowledgeable, patient and helpful. We are very impressed by our experience, and will definitely be coming back in the future to buy more.

11. Juli 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Feeling lucky to have Blacks so close to us !

Fabulous shop, really helpful staff, quality products, and great customer service when I had to return something (not faulty just not quite what I wanted). Will definitely be using Blacks in the future

28. Juni 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great experience at Blacks Bury St…

Great experience at Blacks Bury St Edmunds store. Looking for t-shirts. Danielle could not be more helpful, ordering my size and offering a discount if I bought a second t-shirt. The second t-shirt was a different brand to the first and neither was in the store promotion. Thank you to Charlie for approving the discount and reassembling the t-shirt that was too large. Finally, a big thank you for making a fuss of our shy dog. She would shop here everyday. We'll be back.

31. Mai 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Danielle did a really great job helping…

Danielle did a really great job helping me to buy some walking boots and checking they would be ok for my inserts.

19. Mai 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Excellent service and product knowledge

A big Thank You to the staff of Blacks in Bury St Edmunds, who were incredibly patient and helpful in helping me select my new Scarpa mountain boots. Great product, great value and a great shopping experience with helpful, friendly staff who have excellent product knowledge. The advice on boot fitting and construction gave me every confidence that I was buying the right boot. Furthermore, the staff were again friendly and helpful when I decided to swap the boot for a different size on a different date. Definitely my Go To store for my outdoor equipment.

2. Mai 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

I love the outdoors in the UK.

I love the outdoors in the UK. Today was my first time in this store as I needed a day out due to a family tragedy. It is a great store. Charlie and his team did an excellent job. Thank you so very much. 👍🏽👍🏻

28. April 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

For Great Deals Go To Blacks

Absolutely brilliant amazing deals and I can get anything I need for there ... Would definitely recommend you to anyone and everyone who ask xx

11. April 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great service and price.

Thank you to David and Holly for helping me find the shoes my wife had sent me to buy. David talked me through the best option from the list and Holly quickly found a pair in the correct size.

14. April 2025
Bewertung ohne vorherige Einladung
Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Fabulous customer service

We dropped into the store after receiving an email with offers, obviously we were surprised and saddened to see the closing down signs, however we took the opportunity to make a few purchases we hadn't planned on making! And Hollie was extremely helpful, nipping up & down the stairs to save me struggling with the stairs! With no pressure to rush our shopping, We were glad to hear the store is altering to a Go Outdoors so it will not be an empty shop and the staff will remain so all good for all those concerned, including Bury St Edmunds, we will no doubt be back and we recommend Blacks for good products, good customer service and value for money. Its a tough commercial world, obviously a strange old world, so keep smiling and enjoy every day.

3. März 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Visited this store recently to purchase…

Visited this store recently to purchase a couple of rucksacks and a new quote, was served by Jamie and Hollie, both were so helpful and friendly with loads of knowledge.
Highly recommend shopping here for all your outdoor needs

3. Februar 2025
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Blacks - Bury St Edmunds-Logo

Antwort von Blacks - Bury St Edmunds

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Teenager School Trip to Iceland

Went to Blacks for some hiking gear with my daughter for her upcoming school trip to Iceland. We were assisted by the absolutely wonderful Danielle, who was incredibly knowledgeable, patient and thorough in helping my daughter select the perfect footwear. All aspects of our shortlist were discussed, and I was very impressed at her ability to prioritise what we needed. We took a lot of her time with no complaints, and as a result my daughter is now all set for her trip. We’re both very appreciative and we will no doubt be back! Thank you Danielle!

15. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service by Danielle

We were a group of 5, attracted in to Blacks because of the sale. Between us we spent over £300.
Danielle was extremely attentive and patient, especially with regard to my husband’s purchase of an expensive pair of trainers - she showed great professionalism and knowledge which he found very helpful, thus enabling him to come to an informed decision.
We all appreciated her friendliness and efficiency and judged to be a great asset to your company.

9. Februar 2025
Bewertung ohne vorherige Einladung

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