Better - Wavelengths Leisure Centre Bewertungen 

107
TrustScore 3.5 von 5

3,7

Griffin Street, SE8 4RJ London, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I would give a zero star, but the option wasn't there. I booked and paid yesterday online and recieved confirmation for softplay for today for my 2 grandchildren. I travelled on the bus to Wavelen... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I would like to give a special mention to Topaz. During a Barre class she listened to my concern about floor work, due to arthritis in my knees. She provided a chair, double yoga mats and a personal i... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Alex diligently showed me how to use the machines at wavelength leisure centre. He made appointments, sent me reminders and carried out my vital signs. He continually advised me on how to manage my w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I never went to a gym before and always say that exercise should be free. However, after much deliberation and noticing changes in my body, I decided to give the fitness classes a go. I've been going... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Freizeitzentrum
  2. Fitnessstudio
  3. Sporthalle
  4. Hallenschwimmbad
  5. Bibliothek
  6. Außenpool

Vom Unternehmen geschrieben

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Kontaktinformationen

  • Griffin Street, SE8 4RJ, London, Vereinigtes Königreich

3,7

Akzeptabel

TrustScore 3.5 von 5

107 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,7

Alle Bewertungen

(107)

5.268 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Love Wavelengths classes

Love Wavelengths classes, Rhian & Topaz are incredible - they push you but are really supportive and it’s always fun & worth getting up early for!

There is a wonderful community atmosphere too. Highly recommend!

30. Januar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Rose,

Thanks for your review.

We are so happy to hear that you are enjoying the classes at Wavelengths and that the staff are so supportive!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Topaz/Rhian’s morning spin class…

Topaz and Rhian’s morning spin class has transformed my life. They are so inspiring and caring. Not only have I lost weight, no longer have knee pain, their class is fun and everyone is do friendly. It is a joy to get up at 6.40.
Jackie

17. Februar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Jackie,

Thanks for your review.

We are so happy to hear that you are enjoying the classes at Wavelengths and that these have transformed your life!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Zumba with Rhian and Topaz is such a…

Zumba with Rhian and Topaz is such a vibe, everyone is made to feel welcome young or old beginner or regular. I am obsessed.

3. Februar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Ed,

Thanks for your review.

We are so pleased to hear that you are enjoying the classes at Wavelengths!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Wavelengths review

I would like to take the opportunity to provide a review of Wavelengths. For context, I have been a longstanding user of Lewisham Leisure facilities over the years. From the various incarnations of management from direct management of Lewisham council; Pinnacle; Fusion and now Better.
I recall living in Sydenham and walking every Sunday morning to swim (alone) at Forest Hill Swimming Baths from a child, 9 years old so I could join the “white kids” in the medal group and yes, I made it to GOLD. Unfortunately, I didn’t take my Secondary teacher’s advice to pursue my swimming at Crystal Palace for further advancement.
However, I always enjoyed the use of Lewisham’s leisure facilities. I recall taking my daughter, now 32, for baby swimming lessons at was then known Lewisham Swimming Pool. Over many years we would attend Wavelengths on a Friday evening where we would swim together, and I would enjoy a relaxing sauna.
My main centre of choice was the Kangley Bridge where I attended for many years, doing fitness classes, gym and my 300-length swim on a Saturday afternoon followed by a girly chat in the Sauna. As a result, we shared our highs and lows, and I made some lifelong friends.
Unfortunately, the centre closed, and I had to find an alternative; Wavelengths with its sauna, pool, fitness classes and gym seemed ideal, and I thought I’d give it a try.
In terms of Housekeeping this requires a complete overall, but I want my review to focus upon why (when ready) the reason why I choose and will return in perpetuity. Last year, I asked my GP to refer me, and I tenderly dipped my toe into the fitness classes.
Rhiann was the instructor (even if she can’t get her head around it). She is great, full of energy, especially if you want a WAKE-UP CALL in the morning, and BTW if you really want a bird’s eye view of squat, she’s built for it lol, she’s the BOM!!! (it’s an In-house joke). Her youthfulness during cycle and Zumba is contagious ; I hope that she will grow in confidence and hone her skills; besides I need to keep up with de young people ting.
But back to the beginning… Rhiann kept harping on about this Topaz... (I was like what)
Well…Topaz, Topaz, Topaz,
She let’s me sometimes call Her T
Well Topaz, T, Ms T or A.K.A
THE DON
Of which she is, she is a true professional. I have been attending for over 30 years and T is the BEST. When I joined, I felt overweight, mentally fatigued and bloody bored. I knew that I would be encountering some major hurdles in my life, and I knew from experience that exercise is a wonderful antidote to life.
I have attended many of Topaz’s classes, and I will outline some of the benefits that I have enjoyed below:
Cycle
• Early Morning Rising
• Increased Cardiovascular Capacity
• Increased Muscle Density
• Increased Motivation
Legs, Bums & Tums
• Increased Muscle Density
• Increased Strength
• Increased Abdominal Strength
• Increased Leg Strength
• Increased Squat Ability
Zumba
• Fun Latino Dances
• Fun Caribbean Dances
• Fun Afro Beat Dances
• Fun Dancehall Dances
• Fun Street soul Dances
• Fun Pop Dances
Barre Fit
• Increased Stability
• Increased Core Strength
• Increased Foot Strength
• Deportment
Dance Fitness
• Learn dance moves
• Increased confidence
• Understand Brain and Body
Whether you are a beginner or a long-timer, Topaz works the room effortlessly. She has the capacity to know when to apply the carrot or the stick and if you follow her instructions, you will feel that you have had a workout.
More importantly, she is genuine, and her personality has resonated amongst the regular attendees at her classes; there is a real sense of camaraderie and newcomers are always welcomed.
Topaz is always on hand to answer any technical questions and continuously looks at ways to push her class.
So, Thank You Topaz
I WILL BE BACK
It’s a shame that I have had to complain about the Duty Manager as I do not feel that I can return until this matter is resolved.

1. Januar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi,

Thanks for your review.

It is delightful to read this and hear from a long standing customer!

We are so happy to hear that you are enjoying the centres in Lewisham and particularly Topaz's classes and we look forward to welcoming you back soon!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Best zumba in London!

I love the Zumba classes with Topaz and Rhian. Never had so much fun in a dance class ever! All levels are welcome. They’ve really built a fantastic community. The spinning classes are great too.

17. Februar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Annuska,

Thanks for your review.

We are so delighted to hear that you are enjoying the Zumba classes at Wavelengths!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Great Gym

Great Gym! Swimming pools for kids and adults (separate), a sauna, and plenty of cool group classes.

14. Februar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Iryna,

Thanks for your review.

We are so pleased to hear that you are enjoying the facilities at Wavelengths!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Absolute gem of a class

I’m Zumba-obsessed, I’ve been doing it since the early days of Zumba 15 years ago. Beyond the initial hype years, it’s been extremely difficult to find a good quality class, so I was beyond delighted to discover this gem of a class at Wavelengths. A top 1% class with incredible teachers!

14. Februar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Sanja,

Thanks for your review.

We are so delighted to hear that you are enjoying the Zumba classes at Wavelengths and that the teachers are incredible!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Good facilities and staff

Centre was clean and had good facilities. Staff were friendly and attentive. Shop stocked good products. No complaints from me.

31. Januar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Flangezilla,

Thanks for your review.

We are so happy to hear that Wavelengths is so clean and has such good facilities!

Warm Regards

Hazal

Bewertet mit 5 von 5 Sternen

Lovely clean pool and great gym

Lovely clean pool and great gym. The Wavelengths receptionist was really helpful and showed me all the activities on offer. I was pleasantly surprised by just how clean the centre was (and actually saw staff cleaning the changing rooms during my tour). Would definitely recommend a visit !

2. Februar 2025
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Good morning SH,

Thank you for sharing your feedback.

We are thrilled to learn that you appreciated the amenities at the Wavelengths Leisure Centre. It’s wonderful to know that our staff made you feel welcome and provided you with a tour of the facilities. We take great pride in maintaining a clean and well-kept environment, so it’s gratifying to hear that you would suggest our facility to others.

We appreciate your kind remarks and eagerly anticipate your next visit to the centre.

Warm regards,

Charmaine

Bewertet mit 1 von 5 Sternen

It's open, but not for you

When you go there and ask for information, or read the information on the website and app, they tell you about opening hours but don't tell you anywhere that certain times are reserved for specific groups. So you subscribe, you get there and you find out you can't use the facilities and need to go back home. Very unclear and dishonest.

24. Januar 2025
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Luiz,

Thanks for your email.

Our timetable can be found on the website which I have included below and you can also view via the bookings page.

Wavelengths Leisure Centre Timetable | Lewisham | Better (https://www.better.org.uk/leisure-centre/london/lewisham/wavelengths-leisure-centre/timetable)

We hope that helps!

Warm Regards

Hazal

Bewertet mit 1 von 5 Sternen

I am writing to express my…



I am writing to express my disappointment with the service I have received so far regarding my baby’s swimming classes.

I registered my child at the beginning of December, and he was scheduled to start on the 5th of December. Unfortunately, he developed a fever, so I went to your facility to inform the reception team. However, I was met with rude behavior, and I was told the manager would contact me. To date, I have not received any communication.

Additionally, I recently discovered that the classes scheduled for the 19th and 26th of December have been canceled without any prior notification. I have tried to contact your team multiple times regarding this matter, but no one has responded to me.

This lack of communication and professionalism is extremely disappointing,

14. Dezember 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Dear Leonardo,

Thank you for your feedback regarding your child's swimming lessons.

I sincerely apologise for the difficulties you encountered. Please note that swimming lessons will take a two-week hiatus for the festive period, resuming on 2nd January. The final session prior to the break is scheduled for today, 18th December, and all Lesson & Courses customers were notified via email regarding the upcoming schedule. We regret any lack of communication regarding this interruption.

Concerning your child's absence due to illness during the first lesson, please rest assured that you may resume their lessons upon their recovery. Their position in the class will be retained unless a written request for cancellation of the membership is submitted. We wish your child a prompt recovery and look forward to their return in the New Year.

Best regards, 

Charmaine|

Bewertet mit 5 von 5 Sternen

I absolutely love this gym


I absolutely love this gym! The teachers here are outstanding—knowledgeable, motivating, and always willing to help. Their dedication shines through in every lesson, which are not only well-structured but also highly engaging and tailored to all skill levels. The variety of exercises keeps things fresh, and I’ve noticed a significant improvement in my fitness and confidence since joining. Whether you’re a beginner or more advanced, this gym and its amazing instructors will support you every step of the way. Highly recommended!

27. November 2024
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Good Evening Spozjmai,

Thank you for taking the time to leave a review.

We are thrilled to learn that you are enjoying your membership at the Wavelengths Leisure Centre. It's wonderful to hear that you have found our Fitness Classes to be enjoyable and beneficial. Our dedicated instructors strive to create an engaging and motivating environment, and it’s gratifying to know that their efforts are having a positive impact on your experience.

We take pride in offering a diverse range of classes tailored to accommodate all abilities and skill levels, ensuring that everyone can participate and find the right fit for their fitness journey. It’s especially heartening to hear that attending these classes has contributed to an improvement in your confidence. We look forward to continuing to support you as you pursue your fitness goals!

Best regards, 

Charmaine

Bewertet mit 4 von 5 Sternen

Wavelengths has Great pool for fitness…

Wavelengths has Great pool for fitness swims clean staff can be helpful but unfortunately after all the changes sauna and steam room open new they can't seem to get showers to work properly either not working at all or they are freezing cold but overall would recommend visiting

29. Oktober 2024
Bewertung ohne vorherige Einladung
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Richard 

Thank you for your review and recommendation.

We are pleased to hear that you enjoyed the swimming pool and had the opportunity to speak with the centre staff. We also appreciate your feedback regarding the showers not functioning properly.

We have forwarded your review to the centre staff for their attention.

Kind Regards

Amir

Bewertet mit 5 von 5 Sternen

Wavelengths Leisure Centre…

I’ve been to Wavelengths Leisure Centre a few times now. It’s become frustrating that the Men’s Group changing rooms has been closed. Also there is very limited showers and not all seem to work.

My main concern is the cleanliness of the site. The cleanliness is unpredictable but usually very poor. I often visit Friday / Saturday mornings. The last time i visited on the 11th October i was so disappointed and disgusted that the site would be so bad dirty and uncomfortable (hair in changing rooms, dirty floors, dirty surfaces). i reduced my stay and had to leave after a short while.

11. Oktober 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Reece

Thank you for your review. 

We are sorry to see your experience at the Wavelengths Leisure Centre has not been the best and we have passed your feedback on to the General Manager to look into. 

I hope this will help improve your time with us. 

Kind Regards

Amir

Bewertet mit 3 von 5 Sternen

Mostly everything is good bit expensive…

Mostly everything is good bit expensive and most of the time there's no hot water

10. September 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Dear DJ,

We acknowledge receipt of your review and would like to express our gratitude for your feedback. 

It brings us great joy to learn about your satisfaction with the services offered at Wavelengths Leisure Centre. While we believe that our membership packages offer great value considering the range of activities included, we understand that price may not be feasible for all clientele. We regret to hear about the issue regarding the absence of hot water during your visits. Your feedback has been duly noted, and we will escalate the matter to the management team for a thorough investigation and prompt resolution.

Thank you for bringing this to our attention.

Sincerely,

Charmaine

Bewertet mit 1 von 5 Sternen

I’m still waiting to be contacted about…

I’m still waiting to be contacted about an operatives mix up.

29. August 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Good Afternoon Mom,

Thank you for your review.

I am very sorry to hear this. Are you please able to clarify who you spoke with and who you are waiting to contact you back so I can look into this on your behalf?

Kind regards,

Charmaine

Bewertet mit 5 von 5 Sternen

Joined Wavelength

Joined Wavelength, been few days, clean and welcoming.

4. September 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Good Afternoon Mr Kruteen,

I wanted to take a moment to express my gratitude for your review.

We are thrilled to learn that you have been thoroughly enjoying your membership at the Wavelengths Leisure Centre. It brings us great joy to hear that the staff has consistently been helpful and friendly every time you visit and the centre is clean and well maintained. Thank you for taking the time to share your positive experiences with us.

Best regards,

Charmaine

Bewertet mit 1 von 5 Sternen

Terrible course and unreasonable…

Terrible course and unreasonable cancellation notice of 20 days.

I opted for a swim course for beginners and improvers. There's a lack of safety precautions, no clear teaching, people swimming across lanes.

The class is for a range of abilities but it's clear there are some that need better tutelage to make the pool safe for all.

1. August 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Dear Natalie,

We acknowledge receipt of your review and regret to learn of your dissatisfaction with the course you recently availed of. Should you wish to cancel your course within 14 days of purchase, you are entitled to do so under the 14-day cooling-off period, and a full refund will be issued.

Furthermore, your concerns regarding pool safety have been duly noted, and we assure you that your feedback will be brought to the attention of the centre manager for further investigation.

We hope this addresses your concerns.

Sincerely,

Charmaine

Bewertet mit 3 von 5 Sternen

So far I enjoy swimming at wavelengths

So far I enjoy swimming at wavelengths. Great teacher, though there was a teacher shouting I don't like it and we told her. Toilets are not clean it smells. But in swimming lesson comparing to the one I had previous experience wavelength is a lot better.

7. August 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Katy,

Thanks for your review.

We are so pleased you are enjoying swimming lessons at Wavelengths.

Warm Regards

Hazal

Bewertet mit 2 von 5 Sternen

the online booking system consistently…mismatched with actual timetable

the online booking system consistently doesn't match the real timetable so I arrive at the centre and am told I can't swim or I have to leave after 10 mins. The floor is always very dirty

7. August 2024
Better - Wavelengths Leisure Centre-Logo

Antwort von Better - Wavelengths Leisure Centre

Hi Robbie,

Thank you for your review.

We are sorry to hear that the booking system has not always been aligned with the centres timetable.

It is up to each centre to ensure their pages are up-to-date and correct and we have forwarded your feedback to the centre team so they can improve for the future.

Warm Regards

Hazal

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr