My son has only attended swimming lessons twice so far, and I really hope this changes, especially since we’re paying a fair price for him to build confidence in the water. At the moment, the teacher... Mehr ansehen
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Standort wechseln2 Archery Road, Eltham, SE9 1HA London, GB
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Das sagen Bewerter
Large range of equipment available. I am on Healthwise programme. Staff very helpful and kind, showing how to use various pieces of equipment. One gripe, too many storage cabinet locks do not work. R... Mehr ansehen
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It was my first time attending one of the better facilities at the Eltham Centre for the purpose of learning to swim. The receptionist was attentive, patient and helpful. My first swimming lessons was... Mehr ansehen
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Eltham center gym is very good, gym hall is clean and good atmosphere reception and all staffs are very friendly and helpful. most of equipments are useable I like it,👍👍
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktinformationen
2 Archery Road, Eltham, SE9 1HA, London, Vereinigtes Königreich
3,9
Gut
21 Bewertungen
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Antwort von Better - Eltham Children's Centre
Hi Maxine
Thank you for your review.
It is great to see that you all enjoyed your experience at Eltham Children's Centre, and we hope to see you again soon!
Kind Regards
Amir
Eltham center gym is very good
Eltham center gym is very good, gym hall is clean and good atmosphere reception and all staffs are very friendly and helpful. most of equipments are useable I like it,👍👍
25. April 2025
Antwort von Better - Eltham Children's Centre
Hi S,
Thanks for your review.
We are so pleased to hear that you are enjoying Eltham Children's Centre!
Warm Regards
Tom
Antwort von Better - Eltham Children's Centre
Hi Beverley
Thank you for your review.
We are very pleased to see that you are enjoying the gym at The Eltham Centre and that the staff are creating a great atmosphere!
It is also great to know that the centre is clean, and you find it easy to access!
Kind Regards
Amir
Broken air con/cold changing area
Please can you sort out the air con studio one not pleasant environment when exercising. Changing area and shower area very cold .
2. Januar 2026
Antwort von Better - Eltham Children's Centre
Hi Sharon,
Thank you for your feedback
We’re sorry to hear that the temperature in Studio One and the changing and shower areas affected your experience.
We'd be more than happy to pass this feedback to the Centre.
Warm Regards,
Kaisha
Eltham gym and facilities really are…
Eltham gym and facilities really are grubby. Everything needs a good deep clean. The toilets near reception are disgusting.
29. September 2025
Antwort von Better - Eltham Children's Centre
Hi Mrs Banahan
Thank you for your review.
We are sorry to hear about your recent experience at Eltham Children's Centre, and we appreciate you bringing this to our attention.
We have passed your feedback on to the General Manager to look into, and we hope this will assist in improving the experience for our members.
Kind Regards
Amir
My son is copying other kids instead of been tau
My son has only attended swimming lessons twice so far, and I really hope this changes, especially since we’re paying a fair price for him to build confidence in the water. At the moment, the teacher simply asks the kids to do certain exercises, and my son just ends up copying the other children. The teacher doesn’t properly demonstrate what to do or explain how to do it. It feels like a waste of money, and I truly hope things improve. His lesson is every Friday at 18:15.
22. August 2025
Antwort von Better - Eltham Children's Centre
Hello Monique
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
It was my first time attending one of…
It was my first time attending one of the better facilities at the Eltham Centre for the purpose of learning to swim. The receptionist was attentive, patient and helpful. My first swimming lessons was amazing because I had a super patient instructor who calmed my nerves and helped me to achieve my first goal of stepping into a pool after 30 years. I left that first session feeling energised and relaxed I can’t wait for my next lesson.
4. August 2025
Antwort von Better - Eltham Children's Centre
Hi Bertha,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Eltham leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Love this place I am on a weigh loss…
Love this place I am on a weigh loss and fitness journey all staff are wonderful and so helpful
9. Juli 2025
Antwort von Better - Eltham Children's Centre
Hi Kate
Thank you for your review.
It is great to see that you are enjoying your fitness journey with us, and we hope you reach your goals with the assistance of the centre staff!
Kind Regards
Amir
swimming class time changes without notice
We had a swimming lesson booked for my 6 year old daughter for Monday 5th May. I knew this was a bank holiday and checked online portal to see if class was still at the usual time and it showed that it was. Upon arriving at the centre we find out that it was rescheduled to an earlier time. Very disappointed. No email or texts to advise of the change of time. The staff at the centre said it’s on the website and signs in the centre. That’s good but I would have to go into the centre to see the signs and log onto the website to see swimming class timetable, surely you should reach out to your paying customers to let them know of a change in class times, and why was the online portal showing the incorrect class times? It’s not like bank holiday was a surprise.
5. Mai 2025
Antwort von Better - Eltham Children's Centre
Hi Mizan,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating it must have been for both you and your daughter to arrive for a class that had been rescheduled.
You're absolutely right—bank holidays should be anticipated, and any schedule changes must be clearly communicated. We apologise for the lack of direct notification via email or text, and for the discrepancy in the online portal’s information. However, the lesson times for your child will consistently display the standard time you attend the lessons, and this will not be changed through the portal for one week. The swim instructor for your child is expected to inform all parents about any changes for the upcoming week verbally, the week prior, ensuring you are informed of any adjustments to your child's lesson schedule.
Your feedback is incredibly valuable, and we’ll be using it to improve both our system accuracy and how we inform our customers of schedule changes. If you’d be open to it, we’d love the opportunity to make this right. Please feel free to contact our team directly so we can follow up with you and ensure your child's account is credited due to the missed lesson.
Kind regards,
Charmaine
Beware of Sarah, she is not professional, she does everything in their favor without returning money, and yet I have not benefited from the membership services.
They will take your money and make you a member even if you have never used their services. Be careful when registering; they do everything in their favor, and when you request a refund, they create numerous obstacles to avoid returning your money.
21. April 2025
Antwort von Better - Eltham Children's Centre
Hi Marius,
Thanks for your review.
We are sorry to hear you are unhappy.
We have looked through your emails with Sarah and can see that she has given you a detailed breakdown of the fees you paid on your membership as you were confused over the initial payment.
Whilst we understand that you may be unhappy that you are not due a refund, we can confirm your request was fully investigated and Sarah has handled the matter in a professional and courteous manner.
We wish you all the best in the future and thanks again for your feedback.
Warm Regards
Hazal
Antwort von Better - Eltham Children's Centre
Hi Ajara
Thank you for your review.
It is great to see you have received a warm welcome at the Eltham Children's Centre, and we hope you enjoyed using the facilities.
We hope to see you soon!
Kind Regards
Amir
Very friendly and welcoming staff had a wonderful expirence
The staff are friendly, helpful and supportive.
18. März 2025
Antwort von Better - Eltham Children's Centre
Hi Sweetness
Thank you for your review.
We are very pleased to see the staff at the Eltham Children's Centre have been able to support and help when needed.
We hope you enjoy your time at the centre and thank you for choosing Better!
Kind Regards
Amir
Wonder pool spa and Sophie was very…
Wonder pool spa and Sophie was very helpful with my membership, premier just right for me only criticism is I was a member at Forest Hill for many years so not sure why I had to pay another membership fee
28. Februar 2025
Antwort von Better - Eltham Children's Centre
Hi Mary,
Thank you for your feedback!
We're so glad to hear that Sophie was helpful in finding the perfect membership for you. We understand your concern about the membership fee, and we apologise for any confusion. Our team is always here to assist with any questions or clarifications, and we appreciate your long-time loyalty to Forest Hill. If you'd like to discuss this further, please feel free to reach out to us directly. We value your membership and look forward to continuing to serve you!
Warm regards,
Charmaine
Large range of equipment available
Large range of equipment available. I am on Healthwise programme. Staff very helpful and kind, showing how to use various pieces of equipment. One gripe, too many storage cabinet locks do not work. Reducing safe storage capacity.
18. Februar 2025
Antwort von Better - Eltham Children's Centre
Hi Peter
Thank you for your review.
It's wonderful to hear that you are enjoying your experience at the Eltham Leisure Centre! We're glad you like the equipment and that our staff are available to help you whenever needed.
We hope the knowledge you gain from our staff enhances your workouts with us and we will pass on your feedback regarding the storage cabinets to the centre staff.
Kind Regards
Amir
It has been amazing and easy to book…
It has been amazing and easy to book classes or gym
21. Februar 2025
Antwort von Better - Eltham Children's Centre
Good Afternoon Diana,
Thank you for your kind words.
We're so glad to hear that booking classes and the gym has been easy and enjoyable for you. We strive to make everything as convenient as possible for our members, and it’s great to know we're hitting the mark! Let us know if there's anything else we can do to enhance your experience.
Kind regards,
Charmaine
Antwort von Better - Eltham Children's Centre
Good Afternoon Customer,
Thank you so much for sharing your thoughts with us.
We are thrilled to learn that you are enjoying the swimming sessions at The Eltham Leisure Centre. It’s wonderful to hear that our facilities are meeting your expectations and contributing to your experience. If you have any specific feedback or suggestions on how we can enhance your swimming experience further, please don’t hesitate to share. We pride ourselves on providing a welcoming and enjoyable atmosphere for all our guests.
We look forward to seeing you again soon!
Best regards,
Charmaine
Great Staff member
The young man who registered my membership was great. Very informative and patient.
3. August 2024
Antwort von Better - Eltham Children's Centre
Hi Mrs J,
Thanks for your review.
We are so pleased to read that the staff member who registered you was so great!
Warm Regards
Hazal
Very satisfied got a new journey ahead
9. Juli 2024
Antwort von Better - Eltham Children's Centre
Good morning, George,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your thoughtful review.
It brings us great joy to learn that you are truly enjoying your membership at the Waterfront Leisure Centre. Your positive experience is of the utmost importance to us, and we are thrilled to be a part of your fitness journey. We wish you continued success and fulfilment as you pursue your health and wellness goals.
Warm regards,
Charmaine
Antwort von Better - Eltham Children's Centre
Hi Alice,
Thank you for your review.
We are happy to hear you are enjoying Eltham Children's Centre.
Warm Regards
Hazal
Great place for your kids swimming lessons
Maya has started learning swimming with better at Eltham and she’s already much more confident and she enjoys it each time, she’s learning how to float which she was scared to do before, I recommend this place for your kids swimming lessons
4. Oktober 2023
Antwort von Better - Eltham Children's Centre
Good Evening Dalia,
Thank you for your review.
We are very happy to hear that your daughter is loving her swimming lessons at The Eltham leisure centre and has gained water confidence since having the lessons. We hope she continues to enjoy her swimming lessons at this centre and achieves her goals.
Kind regards,
Charmaine
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