Bestinsurance Bewertungen 

AVID THIS SCAM!!!
When you open the claim, they will delay the review as other reviewers say. In my case it was the delay as allegedly they could not get to speak to my former employer on the phone. After accepting the claim, they come up with all sorts of extra demands to complicate claiming on monthly basis. At some point they demanded to see bank statements of a member of the family not associated with claim at all, which we obviously refused.
Then they came up with the alleged audit of my claim just before payment was due. I got no details and no updates apart from 'there is an audit and we have no further updates' for another month.
It's beyond me how scammers like this are allowed to operate on British market!!!!!!
I will report them to Trading Standards, but looks like everyone else does.

Absolutely disgusting behaviour and organisation. Used improper and incorrect information to make a decision not to pay. Took 7 weeks from claim to decision. Now taking 8 weeks to investigate my complaint and appeal against the decision. Appalling. Do not use. I am in the process of taking them and their claims administrator to the FOS and FCA for improper conduct, mis-selling and breach of FCA regulations.

I even told my broker at the time of purchase I was worried about going with Bestinsurance because of all the reviews I’d read. And boy were those reviews correct.

Disgusting. My other providers have been amazing and compassionate and supportive. But I am still now £2k short per month and having to completely overhaul my life.

A disgrace to the insurance industry and a disgrace to the consumer.

AVOID. AVOID. AVOID.

I contacted best insurance to cancel the policy and was told I would get my refund for December 2025 I should have cancelled this be for due date but will never trust any company like this again that's for sure people please be aware of this no I will have to get the bank to re call it back on the phone today 9 1 2026 to find they have but the phone down for no reason all because I have reported them to hmrc for fraud of moneys

Worst Insurance - Not Best. They refused to pay out. Referred to the Financial Ombudsman

Great experience, staff were helpful. Made buying the insurance very quick and easy.

I took out a policy in good faith with this company. I was made redundant after paying into the policy for over a year. I appled to the company, and it has taken them 5 months to come to a decision...
This decision was that my claim had been declined! Apparently I knew I was going to be made redundant over a year in advance!!
During the five months this company continued to take my premiums at over £100 per month.
They are now saying that they are cancelling my policy!!
I will be contacting the ombudsman first thing tomorrow.
Companies like this SHOULD NOT be allowed to blatantly STEAL from customers.
My payments have totalled over £2000
Please avoid at all costs

What is the point of having income protection insurance if you don’t get paid during the unemployment??
Over 76 days already since I am unemployed (until yesterday actually)and still excuse given that claim is under review and no money received as yet.
It’s the biggest scam ever- don’t purchase it; not worth it at all. You better save the money and it will work out the same! Of course you still have to pay them by D/D despite being unemployed otherwise they don’t pay out. They lie; use every excuse to delay the process.
It will all be reported to relevant institutions .

I had never looked into income protection before and found the advisor was really informative and knew what they were talking about. Great service and price.

This income protection policy was a complete waste of money. The company seems to specialize in finding loopholes to avoid paying out claims.
After being laid off, I was technically without a job for three months. The company used a technicality to deny my claim just asking papers and more papers and look my bank statment of 1 year and even want to ask information not just about my previous company want to ask information from 2 previous companies that I work for, that don't have nothing to do with the process. Their narrow interpretation of "unemployment" meant I got no support from them.
Frankly, this policy did more harm than good. It's a prime example of why you should always read the fine print, and in this case, a reason to avoid this company altogether, this is just scam trap.

Bought Income protection from them. They found every excuse to not pay out which for me was i found a new job too fast. Avoid at all costs. They would get technical with terms like "unemployment". So i was unemployed for 2 months, however 1 was paid in liu and so they said i dont get insurance. This also meant btw that i didnt get universal credit. So basically i was in a worse place in getting insurance with them than i would have been without it. Worst decision i ever made working with them.

The policy is not worth the paper its printed on. Scam artists avoid at all costs. They continue to take payments while they investigate claims then make up any reason not to pay out. You might as well just burn your money, avoid at all costs warn all your friends and family to avoid absolute cheaters and scam artists!!

Do not trust this company, the bottom line is they do not want to pay even when your claim is solid, they constantly delay and won’t give a decision let alone pay, I am in the process of formerly complaining which will then go to the ombudsman. Avoid!!!

Again I did not qualify for the criteria of the policy, which I didn't know about, as I had to work 6 months, I didn't make it out of the probation 8th Jan to 7 June this is the second time I haven't been able to claim bad bad bad bad I have emailed them as well read everything and they ask for details all the time and even when you have sent it to them they ask for more, they take ages to respond to emails and always pass the book when you phone

I bought a policy from best insurance last year for unemployment cover and I had to recently make a claim as I was made redundant. The claim process was simple and straightforward and was paid my claim with no problem. The stress of being made redundant and then the  thought a stressful claim process was too much but I was surprised to how straightforward it was. Thank you best!

Emily was superb, she made me feel at ease instantly and explained everything in a way that was understandable. The plan was affordable and gave me the cover I wanted. I would highly recommend Emily and Best for a friendly and efficient service

When they tell you that they will arrange direct debit being setup by third party company that means they will be arranging credit agreement with some 3-party lender which will impact your credit score adversely.

(I had clearly asked to the personnel that would this policy taken by best insurance would cause any negative impact on my credit score, he said clearly no. However, it has impacted my credit score) beware of this fraudulent activity.

They would then tell you that it was your broker/sale process who opt in. They will claim that best insurance is only policy administrator.

However, all the marketing leads are being passed by this company to these brokers. Basically, when you fill the form on their website, they will pass your information to a broker who would say that he is from best insurance. However, best insurance will never take responsibility of the information shared by this broker/sales guy/ whomsoever this guy was.

Pathetic.

They trap you in the way that you could not cancel your insurance in the middle of the term of your policy which you should be able to as per the cancellation terms in the policy. You will have to think twice thrice, because cancellation in middle of the term means that you are breaking credit agreement with the third party which will impact your credit score.

Professional,dedicated and skilled sales team, and great customer support.