Avoid this dealership at all costs
Avoid this dealership at all costs. I bought a car from them and before I’d even made it home, the engine warning lights came on. When I contacted them, they brushed it off and told me “the warranty will sort it” and advised me to take it to an independent garage.
The independent dealership contacted them directly and also checked with the warranty company, only to find out there was actually NO valid warranty on the car. It had apparently been cancelled back in January after multiple previous claims had already been made against it.
The vehicle had numerous faults from day one, and the dealership refused to properly resolve the issues, so I rejected the car and demanded a refund. Returning the car then turned into weeks of stress, phone calls, emails, and fighting to get my money back. They held onto £500 of my £10,000 deposit for no valid reason and only returned the remaining money after pressure and threats of action from Close Brothers Finance.
Very dishonest experience from start to finish. I’d strongly advise anyone considering buying from this dealership to think twice and get absolutely everything checked independently before handing over any money. Please be careful don’t deal with these cowboys.
I was also told the car had a ghost alarm and also stated on the advert. For weeks they delayed me collecting the car saying it had an exhaust sensor fault and I can collect next week. Next week came 3 weeks later. No ghost alarm when I got there! I was told I’m getting confused with another car! Lucky I took screenshots of the advertisement and also found the ghost alarm booklet and instructions in the glove box.
These guys are crooks. AVOID. Now I understand why they changed company names recently.
