The staff were very welcoming and informative. We didn’t feel in the least pressured and were given plenty of time to look around the shop and test the beds. We took up the offer to have our old mattr... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Tracy (St Helens) was very helpful and knowledgeable. We were unsure as to what we were looking for but with Tracys help we came away with the perfect mattress and bed. Defintely glad we visited
Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... Mehr ansehen
Unternehmen hat geantwortet
The Bensons sales staff were friendly, helpful, knowledgeable and patient. We tried lots of beds before choosing. The delivery guys were lovely, friendly and helpful and arrived at the beginning of th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Bensons For Beds - St Helens319
Vom Unternehmen geschrieben
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktinformationen
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Vereinigtes Königreich
- 174428757
4,9
Hervorragend
427 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Fantastic service!
Huge thanks to our sales assistant Tracy who was really friendly, helpful and knowledgeable and made the whole experience easy and hassle free.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
Thank you for taking the time to review our sales team. we really appreciate it.
Excellent customer service by Georgina.
Excellent customer service by Georgina.
We didn't feel pressured to make a purchase & any questions we had were answered in a friendly manner which also helped put us at ease. The overall experience was great.
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
Thank you so much for the review on your service we really appreciate you taking the time.
Sales staff very helpful and…
Sales staff very helpful and knowledgeable. Great offers on. A great range of stock. Any questions were answered and store was welcoming and friendly.
25. März 2025
Antwort von Bensons For Beds - St Helens319
We appreciate you sharing your experience! We're so happy to hear that our sales team was helpful and knowledgeable, and that you found our store welcoming with great offers. Take care, Megan at Customer Care
Delivered on time by helpful delivery…
Delivered on time by helpful delivery men. I haven had to contact customer service yet and i hope i won't need to.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
We're happy to hear that our delivery was on time and helpful! We appreciate your positive feedback and hope you continue to have a great experience. Take care, Megan at Customer Care
Easy peezy no fuss lovely lady no…
Easy peezy no fuss lovely lady no pressure service makes spending easier thanks for that. Just waiting for the bed now. Best regards Enid and Joe
28. Februar 2025
Antwort von Bensons For Beds - St Helens319
We're happy to hear that you found the service easy and stress-free. Thank you for your kind words; we appreciate your patience as you await your bed's arrival. Take care, Megan at Customer Care
Harry your representative went above…
Harry your representative went above and beyond he was very professional and a credit to your company.
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
We appreciate your positive feedback! We're so happy to hear that our representative was professional and exceeded your expectations. Thank you for choosing us, Megan at Customer Care
Antwort von Bensons For Beds - St Helens319
We're happy to hear that our assistant was helpful. Thank you for your positive feedback; it means a lot to us.
Take care, Megan at Customer Care
Good help good price
7. Februar 2025
Antwort von Bensons For Beds - St Helens319
We're happy to hear that you had a good experience with our helpful service and pricing. Thank you for your positive feedback, Megan at Customer Care
Andy was the salesman that assisted us…
Andy was the salesman that assisted us in store, he was kind, professional and was not pushy in anyway, his aim was to give us the best experience possible when trying to select the correct bed we wanted. He made the whole process straightforward, simple and fun. When we entered the store we didn’t have the intention of buying it there and then but merely to take a look at the beds on show to help us make a decision on what was right for us.
But thanks to Andy we walked after selecting the best bed set up for us.
25. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
We're happy to hear that you had such a positive experience. It's great to know that our team member provided you with the support you needed to find the perfect bed. Thank you for sharing your feedback, Megan at Customer Care
Matress knowledge very good
Very informative. Didn't feel rushed. Was given the option to try as many beds out to get different experiences. Georgina was very knowledgeable. After trying out a few beds a decision was made. Happy with our purchase. Even better with 25% off. Also they don't make you feel you have to purchase. Always liked Bensons.
12. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
We're happy to hear that you found your visit informative and pressure-free. It's great you felt comfortable trying different options and that our team member's knowledge assisted you in making a decision. Thank you for your positive feedback, Megan at Customer Care
In St Helens...make sure to see Tracey
Visited the St Helens branch on New Years Day and Tracey was highly knowledgeable on the stock, promoting the benefits of each mattress until we found our perfect matress and base combo.
Average coffee, excellent customer service.
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
We're happy to hear that you found the perfect mattress and base. It's great to know that our team member's knowledge was helpful to you. Take care,
Megan at Customer Care
Top notch experience …
Georginia is an excellent store assistant. She made us feel like the whole time we spent exploring the different mattresses was just centered on our comfortability and not just getting sales. She explained every aspect of the product and was also prepared for our queries.
Thanks Georginia the pillows are wonderful
7. Januar 2025
Antwort von Bensons For Beds - St Helens319
We're happy to hear that you felt supported during your mattress search. It's great to know that our team member focused on your comfort and provided detailed explanations. Thank you for acknowledging the wonderful pillows, Megan at Customer Care
You're staff member andy at st helens…
You're staff member andy at st helens branch very knowledgeable
And very helpful
1. Januar 2025
Antwort von Bensons For Beds - St Helens319
We appreciate you taking the time to share your positive experience! Our team is committed to providing knowledgeable and helpful service, and we are so glad. Take care, Megan at Customer Care
No pressure from the sales people
No pressure from the sales people. We had an idea what we wanted and weren't pushed into any 'extras' or more expensive items.
6. Januar 2025
Antwort von Bensons For Beds - St Helens319
We're happy to hear that you felt no pressure during your visit. It's great to know that our team respected your preferences and purchase decisions. Thanks for your feedback, Megan at Customer Care
Elderly mum keeps on falling out of bed…
Elderly mum keeps on falling out of bed (don’t ask)… attended shop to consider lower beds and other practical solutions. Kind and friendly assistance from Andy.
30. Dezember 2024
Efficient service
Efficient service. Polite & courteous. Kept informed of delivery time. Would highly recommend.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Brought a bed the beginning of November…
Brought a bed the beginning of November 2024 still not received the bed they keep coming up with different excuses refused are money back just over a thousand pound for it ive phone everyday cos they keep canceling delivery four times been canceled refused money back st helens store do not buy from them staff are very rude and will not help
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - St Helens319
Thank you for sharing your feedback Catherine. We’re very sorry for the repeated delivery cancellations, the delay in receiving your bed, and the frustration caused by the refund process. We completely understand how upsetting this must be, especially after waiting so long and investing a significant amount. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your comments were escalated to the relevant team, and we have been working internally to improve. Thank you for your patience while we put this right,
Megan at Customer Care
Andy the store assistant was very…
Andy the store assistant was very helpful and nothing was too much trouble to ensure that I got the best mattress for my needs.
29. November 2024
Bewertung ohne vorherige Einladung
Very helpful staff
19. November 2024
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