Bensons For Beds - Edinburgh Straiton Bewertungen 

109
TrustScore 5 von 5

4,8

Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes h... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered. Removal of old bed and assembly of new bed done very smoothly. My initi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Schlafzimmermöbelgeschäft
  2. Bettenfachgeschäft
  3. Fachgeschäft für Bettwaren
  4. Matratzengeschäft

Über Bensons For Beds - Edinburgh Straiton

Vom Unternehmen geschrieben

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Kontaktinformationen

  • Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Vereinigtes Königreich

4,8

Hervorragend

TrustScore 5 von 5

109 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,8

Alle Bewertungen

(109)

25.226 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

New mattress

All good great service Salesman very helpful when I was buying new mattress showed me all different types to try to allow me to choose the correct one for me.

19. März 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

Thank you for the great feedback Donald! We're so glad to hear you received excellent service and that our salesman took the time to show you all the different mattress options. It’s wonderful to know you found the perfect one for your needs.

Sleep well,
Megan at Customer Care💤

Bewertet mit 5 von 5 Sternen

Knowledgeable and professional sales…

Knowledgeable and professional sales person. Explained all the options and confirmed convenient delivery . Good customer service demonstrated

7. März 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

David Gordon,

We appreciate your positive feedback! We're happy to hear that the salesperson's knowledge and professionalism, along with the convenient delivery confirmation, created a good customer experience.

Team Bensons

Bewertet mit 3 von 5 Sternen

The customer service was poor

The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The overall wait was 3 weeks. No apology not even a phone call to say sorry, absolutely nothing. For an expensive item like this the delivery cost should have been refunded. Will not recommend the company to anyone

6. März 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. You made it clear to the salesperson that a small van was required for your driveway, and it’s extremely disappointing that a large lorry was sent regardless. This understandably caused your mattress delivery to be delayed by a week, extending the total wait to three weeks — and I’m very sorry for the inconvenience this caused.
We will ensure your feedback is passed on to the relevant teams so that this can be reviewed internally — both the delivery vehicle error and the lack of follow‑up from customer service.
If there’s anything further we can support you with, please let us know. We’re here to help and want to make things right wherever possible,
Megan at Customer Care

Bewertet mit 5 von 5 Sternen

Helpful and straightforward

Helpful staff provided information on bed frames to help make a decision and guided the process of selecting a mattress. Got some extras to qualify for a discount.

1. März 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

Scott,

We're happy to hear that our staff was helpful in guiding your bed frame and mattress selection! It's great you were able to take advantage of a discount. Thanks for your feedback.

Team Bensons

Bewertet mit 5 von 5 Sternen

Knowledgeable member of staff

Knowledgeable member of staff. No pressure to buy. Freedom to try out beds. Good choice of beds available.

23. Februar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

Murray Simpson,

We're happy to hear that you found our staff knowledgeable and felt no pressure while trying our wide selection of beds. Thanks for your feedback.

Team Bensons

Bewertet mit 5 von 5 Sternen

High quality products and customer…

High quality products and customer services.

27. Februar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

Really appreciate your feedback Mrs Nahas! Delighted you found our products high quality and our service excellent.
Wishing you all the best until next time,
Megan at Customer Care⭐

Bewertet mit 5 von 5 Sternen

Great selection and service

We were looking for a double bed for my daughter and found Bensons to have a great selection. Once we chose the bed Hannah in Sales helped us find the right mattress for her, taking time and patience to make sure the correct one was purchased but not overwhelming us with too many choices. The sales team were all friendly and polite and Hannah was great!

22. Februar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

Thank you so much for your lovely review Melanie! We’re delighted to hear you found a great selection of beds and that Hannah helped you choose the perfect mattress for your daughter. It’s wonderful to know she took the time to guide you without overwhelming you with too many options. The whole sales team will be thrilled with your kind words — especially Hannah! Take care,
Megan at Customer Care😊🛏️

Bewertet mit 5 von 5 Sternen

A good night sleep

A great experience from start to finish. Sales staff were knowledgeable but never pushy. Delivery team were excellent and delivered as scheduled. Our new beds are also just what we needed.

16. Februar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We're delighted to hear your experience was great from start to finish! It's wonderful that our sales team were knowledgeable and our delivery team delivered as scheduled. Thank you for your positive review – Lauryn at Customer Care 💜

Bewertet mit 5 von 5 Sternen

Simply The Best

Hannah the Sales Advisor was simply the best. She listened, searched and found the perfect beds for our needs especially for my husband. What a refreshingly honest person to deal with no pressurised sales technique. Very professional and friendly explaining ever detail about the products. Bensons for Beds was the local store for us. Joe & Anne Russell

14. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that our Sales Advisor provided such excellent service and found the perfect beds for your needs. We appreciate your positive feedback regarding the professional and friendly experience you received.

Bewertet mit 4 von 5 Sternen

Good choice

Good choice, and helpful staff. Delivery was good, only would have been helpful for them to take the packaging off the mattress for me.

12. Februar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that you had a good experience and found our staff helpful. We appreciate your feedback regarding the mattress packaging, and we'll consider this for future service improvements.

Stewart - Bensons Team

Bewertet mit 5 von 5 Sternen

From walking into the Straiton showroom …

From walking into the Straiton (Edinburgh) showroom, I have had a great experience with Bensons. Kevin and Hannah in the showroom introduced themselves, answered my questions and allowed me time to try out mattresses. They were easy to chat with whenever I approached to ask questions. I bought a pure splendour mattress and, so far, it's perfect. The quality is the best.

13. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear about the great experience you had at our showroom. It's great to know the team answered your questions and allowed you time to try out mattresses. Thank you for sharing that you are enjoying your mattress.

Stewart - Bensons Team

Bewertet mit 5 von 5 Sternen

Outstanding

Walked in the door knowing more or less what we wanted.

Greeted very quickly by Hannah. Very professional and polite. Gave her a quick run down of what we were looking for.

Without hesitation brought over to mattresses that might be what we were looking for. A few alternatives just to compare and back to the original suggestion.

Managing all this with a 2 year old wasnt easy, Hannah was great and didnt let this phase her, distracting the wee man where needed and helping us to relax.

Quick service without feeling rushed.

Couldn't recommend them more.
Edinburgh Straiton

3. Februar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that you were greeted quickly and found someone helpful. It's great to know that the service was quick and that you felt supported in finding what you were looking for. We appreciate your recommendation!

Bewertet mit 5 von 5 Sternen

Steven was excellent at advising me

Steven was excellent at advising me. The bed I got is amazing I get a good sleep and my back isn't sore when I wake up. I wouldn't go past Bensons for a bed

29. Januar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that our team member's advice was helpful and that you are sleeping well on your new bed! We appreciate your recommendation,
- Megan at Customer Care💜

Bewertet mit 5 von 5 Sternen

Good selection and good service

Good selection of beds and staff were very helpful. Bed was delivered and assembled on the agreed date. Updates and communication were good.

25. Januar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that you found a good selection and helpful staff. We appreciate your positive feedback regarding the delivery, assembly, and communication.

Bewertet mit 5 von 5 Sternen

From the moment I walked in

From the moment I walked in - greeted by Tom who helped me from then on. Already had a bed in mind and he showed me it, gave me 10-15 mins to think look and then came back to see if I needed more help. He showed me all different headboard option and was very very helpful. Even managed to knock off some money. Cannot recommend him enough and the team there. Very friendly guy.

Thank you

27. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy you had such a positive experience! It's great to hear that our team was so helpful in showing you options and assisting with your purchase. Thank you for recommending us!

Bewertet mit 5 von 5 Sternen

From purchase to delivery

From purchase to delivery, everything exceeded our expectations. In store, Peter guided us with great care in choosing the most suitable mattress for my back pain, and his advice was excellent. He also helped us select the bed, which was made by one of their external partners, and the quality is fantastic.

The delivery arrived earlier than expected, which made us so happy. Now we have a beautiful bedroom set with a stunning bed and an incredibly comfortable mattress. We couldn’t be more satisfied and would highly recommend Bensons for Beds.

26. Januar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that everything from purchase to delivery exceeded your expectations. It's great to know that our guidance helped you choose a suitable mattress and bed. We appreciate your recommendation!

Bewertet mit 5 von 5 Sternen

First class experience from in store to…

First class experience from in store to in home. Top quality product and service.

25. Januar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that you had a first-class experience, from our store to your home. We appreciate your recognition of our top quality product and service.

Bewertet mit 5 von 5 Sternen

Great mattress, great service.

We were on the hunt for a new mattress and found the service from Peter at Bensons for Beds excellent.

We spent a long time trying to decide which mattress was best for us - Peter was very patient, giving us all the information we needed to help us decide, but without ever being pushy.

We had previously visited other stores and his service really stood out from others, ultimately leading to us making a purchase

We are delighted with our new mattress and would highly recommend Bensons for Beds.

27. Dezember 2025
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Antwort von Bensons For Beds - Edinburgh Straiton

We're happy to hear that you received excellent service while choosing your new mattress. It's great to know that our team was patient and informative, and that this led to your purchase. We appreciate your recommendation!

Bewertet mit 5 von 5 Sternen

1st Class

Fantastic Service. Hannah was a very helpful and informative Advisor.

11. Januar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

We appreciate your feedback! We are so happy to hear that our advisor was very helpful and informative during your visit with us.

Bewertet mit 5 von 5 Sternen

Hannah was very friendly and helpful

Hannah was very friendly and helpful. No pressure, just good service. Good prices too.

11. Januar 2026
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Antwort von Bensons For Beds - Edinburgh Straiton

Thank you so much for your lovely feedback! 😊 We’re delighted to hear Hannah made your visit friendly, helpful, and completely pressure‑free — and that you found great prices too. Really appreciate you sharing your experience,
Megan at Customer Care

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