We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... Mehr ansehen
Unternehmen hat geantwortet
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of... Mehr ansehen
Unternehmen hat geantwortet
Your staff very helpful, but not overwhelming, they were very knowledgable about the beds, mattresses, and other products available. The lady who served us was polite, well informed, and went out of h... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Bensons For Beds - Basingstoke
Vom Unternehmen geschrieben
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktinformationen
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, Vereinigtes Königreich
- 1256336208
4,7
Hervorragend
391 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The girls in the Basingstoke branch were ace
The girls in the Basingstoke branch , Marie? We both utterly brilliant! Un pushy and helpful.
They need more commission! They deserve it. Am excited to receive my mattress!
Thank you
28. März 2026
Antwort von Bensons For Beds - Basingstoke
Thank you so much for the lovely feedback Claire! 😊 We’re delighted to hear Marie and the Basingstoke team were so helpful and refreshingly no‑pressure — we’ll definitely pass on your kind words. We’re excited for you to receive your new mattress too… happy sleeping ahead,
Megan | Customer Care Specialist✨
Good service all round. Helpful knowledgeable people who are…
Helpful, knowledgeable people who are willing to spend time to ensure that we got the right product for our needs instead of just being in a hurry to sell something to us.
23. März 2026
Antwort von Bensons For Beds - Basingstoke
Thank you for the lovely review! We’re so pleased to hear our team took the time to help you find exactly the right product for your needs. No rushing, no pressure — just honest, helpful guidance. We really appreciate your feedback,
Megan | Customer Care Specialist💜
friendly and efficient service from…
Friendly and efficient service from start to finish including the in shop service
27. März 2026
Antwort von Bensons For Beds - Basingstoke
Thank you for the lovely feedback! 😊 So glad the service was friendly and efficient from start to finish — including in‑store. We really appreciate it,
Megan | Customer Care Specialist✨
We were warmly welcomed by Lucia
We were warmly welcomed by Lucia. She walked with us around the store explaining what was available.
Her knowledge helped us to make a quick decision.
First time we have shopped and Bensons and would definitely recommend them
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
Thank you! Wonderful to hear Lucia gave you such a warm welcome and helped guide you through the options with her great knowledge. We’re delighted your first visit to Bensons was such a positive one — and we really appreciate the recommendation,
Megan at Customer Care💤
OK Ok OK OK OK
21. März 2026
Antwort von Bensons For Beds - Basingstoke
OK sounds good — thanks for the review Mr Smith!
We appreciate your review,
Megan at Customer Care😊
The perfect bed, cant improve on oerfection. I am not offiliated with them
The perfect bed. Would highly recommend Benson for Beds. Best bed i have ever had. Nothing to difficult to find. Great quality too. Greatest sleep ive had in a long time.
Great care taken when delivering.
Cant see how they could do any better.
Great sleep too. So happt with my bed.
13. März 2026
Antwort von Bensons For Beds - Basingstoke
Wow — the perfect bed and the best sleep? 💤✨ That’s what we love to hear! We’re thrilled everything from choosing your bed to delivery hit the mark. Enjoy every dreamy night in your new setup,
Megan at Customer Care
The whole process from sales (Maria) to…
The whole process from sales (Maria) to delivery was professional, helpful, courteous and efficient. Couldn’t have had a better experience.
13. März 2026
Antwort von Bensons For Beds - Basingstoke
Phil,
We're happy to hear that the entire process, from sales to delivery, was professional, helpful, courteous, and efficient for you. We appreciate your feedback!
Team Bensons
Maria in the shop was really helpful…
Maria in the shop was really helpful with guiding us to the bed and mattress we wanted.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
Thank you for your lovely review! We’re really pleased to hear that Maria was so helpful in guiding you to the bed and mattress that were the right fit for you. It’s great to know she made the experience smooth and supportive.
If there’s anything else we can help you with, please feel free to let us know,
Megan at Customer Care
Bensons offers a 40 day exchange but…
Bensons offers a 40 day exchange but they do not tell you that if there is a price increase in the same mattress you need to pay in the difference in the price . We asked to exchange the mattress from a medium to a firm. The mattress went up by £300 in 16days
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
Judy Scorer,
We appreciate your feedback and are sorry to hear about the price difference you experienced during your exchange. We'll review this internally to see how we can improve our communication regarding price adjustments during exchanges.
Team Bensons
Antwort von Bensons For Beds - Basingstoke
Katherine,
We appreciate your feedback and are so glad to hear you found our staff friendly and knowledgeable, and that the mattress met your expectations!
Team Bensons
Fantastic service
Went to our local Benson for beds in Basingstoke today.
What amazing service from Maria she was so friendly and helpful nothing was too much trouble.
Excellent service and well done.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
Donna Stevens,
We're so happy to hear about the amazing service you received! It's great to know that our staff member was friendly and helpful and that nothing was too much trouble. Thanks for your feedback.
Team Bensons
Thank you Tom
We went into the store with particular needs and a budget. Tom who served us knew where to point us towards recommendations of what to try and was amazing throughout the buying process by answering all and any questions we had. He made sure we knew all the details before we made a purchase and made sure we got the best deal possible.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
Lucy Morphew,
We're happy to hear that you received such great assistance in our store! It's wonderful that our team member provided recommendations and ensured you had all the details to make the best purchase. Thank you for your positive feedback.
Team Bensons
We were served my Maria and she was…
We were served my Maria and she was incredibly knowledgeable. We were also served by Lucy as well
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
Georgette Dark,
We're happy to hear that you found the service incredibly knowledgeable. We appreciate you taking the time to share your positive experience with us.
Team Bensons
The whole experience started in the Showroom
The whole experience started in the Showroom. Very knowledgeable and very helpful staff who couldn’t be more helpful.
The delivery was very well executed,again by great people and on time.
1. März 2026
Antwort von Bensons For Beds - Basingstoke
Jim Fomes,
We appreciate your positive feedback! We're so glad to hear that you found our showroom staff knowledgeable and helpful, and that your delivery was well-executed and on time.
Team Bensons
Exactly what we were looking for!
Tom (? Basingstoke) was incredibly helpful, and really listened to our situation and what we were looking for. He was so patient and knowledgeable, it really made a huge difference. Granted we had spent a few weeks already researching and testing mattresses at various retailers but it was extremely useful to have his thoughts which also confirmed ours. In all of the Bensons we'd visited, the staff were always polite, friendly and not pushy for a sale, it just makes the experience more relaxed and ultimately useful.
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
Thank you for your lovely review! We’re so pleased Tom could guide you with patience, expertise and a really personal approach. It’s great to hear that his advice supported the research you’d already done, and that your visits to other Bensons stores were just as friendly and pressure‑free. We’re thrilled the experience felt relaxed and genuinely helpful from start to finish.
Megan at Customer Care🙌
Antwort von Bensons For Beds - Basingstoke
We appreciate you sharing that our staff was helpful and easy to deal with! We are so glad you had a great experience.
Stewart - Team Bensons
An EXCELLANT experience
This was an excellent process from start to completion. The instore salesman was friendly and professional and provided clear advice. The delivery crew arrived early (not a problem for me) and rang me to let me know when they were enroute. Both men were friendly and treated my property respectfully.
19. Februar 2026
Antwort von Bensons For Beds - Basingstoke
We're glad to hear the process was excellent from start to finish. It's great that the salesperson was friendly, professional, and provided clear advice, and the delivery crew were friendly and respectful of your property. Thank you for your positive review – Lauryn at Customer Care 💜
Very pleased with the mattress and the…
Very pleased with the mattress and the service
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Basingstoke
We appreciate you sharing! We're so glad you're very pleased with the mattress and the service you received from our team. Thank you for your positive review – Lauryn at Customer Care 💜
The service we had in the shop was very…
The service we had in the shop was very good
13. Februar 2026
Antwort von Bensons For Beds - Basingstoke
We're happy to hear about the very good service you received in the shop! We appreciate you sharing your positive experience with us.
New mattress
Ordering was easy and arranging collection of the old mattress simple
Delivery was onetime and quick and trouble free.
6. Februar 2026
Antwort von Bensons For Beds - Basingstoke
We're happy the ordering process was easy and the collection of your old mattress was simple. It's great the delivery was on time, quick, and trouble-free! Michael @ Bensons for Beds.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.