Bedzy Bewertungen 

Very disappointed with this company. You would expect more from an Australian company.

Ordered a mattress online, process was quiet easy, obviously no issues taking my money. However 1 month after purchase, id still heard nothing from them, no dispatch email or any form of communication. I then contacted them and was advised they were really busy, but within the week theyd get my order out and send a notification. 1 week, 2 now 3 and its been another month now, no email, correspondence etc. Contacted them again to literally to be given the exact same excuse.

Over 2 months, still waiting, gave it another week then wrote an email requesting a refund within 5 days or id file a formal complaint. Needless to say, I received my refund and will never be doing business with them nor recommending Bedzy Australia to any other companies.

Here's how an order on Bedzy is going to go.
You'll order a bedframe, and be given a 30 day shipping date.
Once this passes, email the company. They'll say it will be another 7 days.
Once THIS passes, email again. This time it's another 7 - 14 days.

And yes, as you expected, you must email the company again. This time requesting an tracking number by COB Friday that week or a refund.

They will, of course, say "We don't know. We have no updates. Sorry about that gl!" and ignore the refund request until you request it AGAIN.

It's been 60 days since I ordered. The thing isn't even shipped. I can't get updates.

Don't bother.

Quite literally the worst delivery experience of any company I've ever attempted to purchase from.

Hell, I made an account just to leave this review.

0/10.

Terrible.

I had a really good experience with Bedzy, and I would especially like to thank Fraser for his excellent service. He was very helpful, friendly and professional throughout, and made the whole process easy and straightforward. He was happy to answer my questions and made sure everything was explained clearly. Really appreciate the great customer service from Fraser and would definitely recommend!

Love the bed, very easy to put together, even by myself took 30 mins. The LED lights are the best !!

I love the trundle bed. It was easy to put together by myself and is really sturdy and well made, including the castors on the trundle.

All great just no option to select the delivery date.

Turn around from time of order to getting the bed out on transport was atrocious. Communication was also horrible. Still awaiting a reply from the email I sent them not long after placing the order. Whatsapp communication was certainly better, didn't make up for the fact it was going to take over a month from the time of order to get my bed on transport to me. So I cancelled it & got a credit

AMAZING! Shout out to Fraser, thanks for helping me with our urgent order and my million questions lol

Placed an order today for an ottoman and needed to clarify how soon delivery would be. I spoke with Fraser, very polite and courteous, who was able to answer all my queries and immediately arrange priority delivery.

The agent was polite, not overpowering and answered our questions with a caring but professional vibe.

A good quality bed and mattress bundle at a great price. Quick and efficient delivery with priority upgrade. Smooth process. Very satisfied.

Placed order on 23rd August, and it still has not even been dispatched. Emailed customer service and got the same vague reply it appears everyone gets about the recent sale causing increased orders. The visitors I ordered the mattress for have already been and gone. So disappointed with the whole experience. Save yourself the stress and just buy from another company.

Almost 2 months still no bed...stay away.

1 star! purchased four Sheridan Deluxe Feather & Down Latex Pillows from The Bedroom for $775.96 and the experience was disappointing from start to finish.Upon receiving the pillows, I immediately noticed visible black marks showing through the fabric. Given these were premium pillows costing approximately $190 each, I did not consider the appearance acceptable and raised my concerns with The Bedroom on the same day the products were delivered.During my discussions with The Bedroom, I was advised that Sheridan products can sometimes arrive in this condition and that bleaching the pillows would remove the marks. This was a surprising recommendation for a brand new premium product.What I found most frustrating was the inconsistency that followed. If the marks were completely normal and acceptable, there would have been no reason to suggest bleaching the pillows in the first place. In my view, recommending bleaching acknowledged that the appearance was not what a reasonable customer would expect when purchasing premium bedding.The matter was later escalated to Sheridan, and Briar Wain, Sales Manager at Sheridan, advised that grey or dark flecks can be present due to the natural feather content of the product. However, this did not change the fact that I reported the issue immediately upon receipt and that I had already been advised by The Bedroom that bleaching was an appropriate remedy. A product should not require bleaching treatment straight out of the packaging to meet a customer's expectations.I was also disappointed that, rather than resolving the matter directly, The Bedroom provided submissions to my financial institution in an attempt to defend the transaction and avoid responsibility for the issue. This occurred despite the fact that my concerns were raised immediately after delivery and despite the earlier advice that bleaching was the appropriate course of action.A reasonable consumer spending $775.96 on four premium Sheridan pillows would expect them to arrive free from visible black discolouration and without requiring any remedial treatment before use.The most disappointing aspect of this experience was not just the appearance of the product, but the way the complaint was handled. Rather than accepting responsibility and standing behind the product, both The Bedroom and Sheridan took the position that there was nothing wrong with the pillows after I had already been advised that bleaching was the solution.Based on the product quality concerns, the contradictory explanations provided, and the handling of my complaint, I would not purchase from The Bedroom again and would think carefully before buying premium feather products from Sheridan.

I had to get in touch with a question I had about my delivery and they sorted it out quickly and easily. Great customer service.

Im super happy with all of my purchases. They were delivered fast with care and great packaging. Everything that I ordered was easy to assemble and very good quality.

Product was not delivered on time but was couriers fault. Fraser from Bedzy was very helpful in rectifying this problem.

Ordered 2 beds 4 weeks before moving into new home, communication is poor and sporadic if they bother to reply at all, now 10 weeks waiting, still dont have beds or an update on delivery, had to buy a bed from a local shop so that I had something to sleep on.
Not impressed at all

Very disappointed in Bedzy, unfortunately this is a company I wouldn't even consider buying from again. Started out I purchased a bed and mattress but when I heard nothing after a few weeks I emailed and asked what was going on. I was told it could be up to 30 business days before my order was even dispatched. I waited and emailed again after that timeframe had passed. I was given another timeframe but that too passed and failed. Three timeframes I had been given and they all passed with no explanation as to why my order had not been fulfilled. Several emails back and forth seemed to make no progress whatsoever. I was told they had expedited my order on a few occasions but that too went unnoticed. I had been monitoring their website and the bed and mattress that I purchased were both listed as in stock and ready for dispatch every time I looked. When I told this to customer service, she acknowledged that both items were showing as in stock but couldn't give me a genuine reason as to why my order sat there overlooked. They were pretty quick to take my money and hold it all that time but I wasn't prepared to wait any longer so after 3 months, I cancelled my order. Three whole months I waited for nothing!! In my opinion this was absolutely disgraceful customer service, very very unacceptable Bedzy!!!

Hands down the easiest purchase I have made. Opted for priority and my bed was with me in 6 days, easy to put together and very comfortable.