Berry Bros. & Rudd Bewertungen 

Berry Brothers are such a great company to deal with.
They have a superb web site that is very easy to navigate and their customer service is absolutely excellent, they are always so pleasant to deal with.
Thank you

If you’re considering using Berry Brothers, let me save you the trouble: don’t. Unless, of course, you enjoy having your perfectly planned evening ruined by a van that apparently moonlights as a cruise ship.

I ordered wine—a simple, noble request. But lo and behold, the driver arrived with a vehicle supposedly so enormous I half-expected it to come equipped with a captain, a crew, and its own postcode. The excuse? “The van can’t get up your drive.” Funny, because I’ve seen fire engines, removal lorries, and at least one tractor navigate it just fine. I guess my humble driveway is no match for their gargantuan monster truck of failure.

And here’s the kicker: rather than park literally anywhere else and walk the 10 steps to my door, they simply gave up and left with my wine. That’s right—they abandoned their mission like a teenager in a maths class, leaving me stranded with nothing but the haunting emptiness of an undelivered cremant.

It’s almost impressive, really. Perhaps next time they’ll arrive in a spaceship and blame the lack of a landing pad.

This was the last day of a 72 hour struggle to get some wine delivered, a task that has been completed by Laithwaites, Waitrose, and many more with little fuss. Following five phone calls, and numerous emails, I sit here without my wine watching as an Amazon delivery leaves without any of this stress.

So, congratulations, Berry Brothers - You’ve somehow managed to fail at the one thing that you do. Bravo. I hope you’re as proud of yourselves as I will be sober later this evening.

Have been a customer for over half a decade. Bought a significant amount from them over the years. 2019 and 2020 en primeur was a disaster. BBR recommended a huge amount of wines that were purchased (en primeur) at a price that is something like 30% above LiveEx pricing. The account team doesn't even try and justify this awful mis-selling. An unregulated market. BBR by no means the worst in it but still pretty bad.

I recently transferred my wines from various brokers across London to BBR due to the subpar service that unfortunately saturates the fine wine market here. The experience with BBR has been refreshingly different, thanks in no small part to the exceptional professionalism of Louise H. Her commitment to excellence is truly world-class, with superb response times and an unwavering willingness to help.

Thank you, Louise, for making this transition seamless and elevating the standard.

I have visited the Basingstoke shop a few times but always felt very overwhelmed by the vast variety of choice. However I no longer feel this way thanks to Jacob who made my experience less daunting with his exceptional knowledge and probing questions to select the correct wines to my taste. He nailed it and his customer service was outstanding.
Thank you Jacob.

Excited about the new EP season, already off to a great start.

From a customer services standpoint BB&R are second to none, they are incredibly responsive and come across genuine with their intentions to assist.

Storage facilities are very good but prices can add up so you need to keep on top of your cellar

Was mildly apprehensive as I always check Trustpilot reviews before purchasing from a new site, but the official Wine & Spirit Appointments lended a degree of reassurance. But they were fine. Takes a couple of days to ship but arrived next day.
The website is well structured and responsive, too. Just would like the threshold for free delivery to be a little lower; £200 is on the high end. Excellent range of in-stock wines, however I'd to see an extension of your Absinthe collection. Need to fix filters on the Spirits section - red or white don't really apply! Don't expect much in the way of discounts, they're premium but the prices are fair.

I would be very reluctant to deal with this company again. I have requested a refund for a few weeks (the company has my order in their warehouse and so hard to understand the delay) and despite calling multiple times, I am continually told that they need to check internally and then no one ever calls back or sends an email as promised.

I have been visiting Berry Bros and Rudd since I was 19 over 40 years ago and I can honestly say their customer service is second to none. From a penniless student until now, you are treated with such kindness, courtesy and patience. I spoke to Mandy on the phone this morning and she was utterly professional and delightful. I came looking for Richebourg wine, as a 22 year old and saw it was hundreds of pounds ( the boy who gave it to us at a local restaurant was probably sacked), but I was still treated as if I would buy a whole case! Bravo Berry Bros and Rudd. I will be back for the Pinot Noir which was recommended to me. Blessings to you all and thank you. Fliss G

Great wine at a reasonable cost. Thanks a lot.

The BBX site is a lottery where costs are inflated

i have struggled with this wine company in the past and now it is time to put any relationship firmly in the past

i have excellent relationships with others and will look forward to their offers

I asked many times for my data to be deleted.
but every now and then it's passed to another area of the company to try and reactivate it by bombarding me with offers.

if you join BBR you join for life, you can never get rid of them.
very annoying company

use others

received email, saying will delete my review
Hi,
sorry I don't have reference number, because this issue is not about an order its about them keeping my data when I request it to be deleted under the data protection law.
I was a customer for over 10yrs. had a big disagreement so I removed my wine in 2020 then asked for my data to be deleted, they kept sending me offers. then it stopped for about a year now they are sending me again.
they clearly will never delete my data, and are sharing it between different departments.
so because I don't have a reference number you are threatening to take my review down. where's the free speech. this is big corporations deciding what review they want to delete.
now it's hard to believe that trust pilot has any integrity with all the other reviews.
shame on you
regards
lee

Unfailingly polite and helpful. The best packaging of any wine company I deal with. The only reason not 5 stars, is their tendency to sell in bond rather than bottled. Every wine I have bought from them has been excellent.

Bad Service.
Disappointed with the service here. Ordered a dozen bottles of wine as a gift. The initial delivery took an age (DHL delayed for several days) and arrived incomplete. Customer service was an unattended inbox which did not reply for 4 days or so. The second delivery (with items missing from the first) was also delayed again by DHL and arrived today, again with items missing. I await a refund for the missing items. I am not sure if this is representative of their normal service but I'm not convinced I would try again to find out!

The shop is truly marvellous, offering impeccable service and top quality. They even offer free tastings of their exquisite Perspective Series blends. I was pleasantly surprised by the extensive wine collection, as I was initially familiar with BBr for its whisky offerings. Their wine selection is equally impressive and the whisky range is simply stunning!

I was looking to stock up for a dinner party, and getting bored of the selection in my local supermarket. A friend pointed me to this website, having been a member of their cellar club for years. I went down a few rabbit holes as there is lots of interesting stuff on their site, but I found what I wanted easily. Delivered when they said they would, great quality for the price and my guests loved trying some new bottles. Will be back!

This is my go-to for restocking on wine. Their own label stuff is seriously good. Delivery in their own vans is very professional and courteous.

Tried en-premier for first time.
I took their wine advisers advice on two cases. Which turned out to be woeful choices. In a year they lost 25% of value per bottle
I picked up one case (x6 ) leaving one behind. Which turned out to be Very expensive mistake with their snakey costs in the small print. What appeared to be £15 bottle of wine has cost just shy of £30 with storage and tax added.