Luke was the guy who sold me my Kia Stonic on the 21st July, he was really helpful got the paperwork done efficiently enough, kind, and considerate. The inly reason I haven't given 5 stars is becaus... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent service at BAV motors this morning buying my MG. This is the third car from this garage now and it’s been the best service comparatively in Bridgend. I would highly recommend. No pushy sales... Mehr ansehen
Spent a lot of time looking at different cars, then came across BAV motor company. Travelled up to look at the car and was able to test drive myself. Really helpful guys, no pushy sales tactics. Also... Mehr ansehen
An outstanding experience from start to finish. Gerald and his wife were friendly, welcoming, and highly professional throughout. I part-exchanged my vehicle and received a very fair deal against... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Founded on quality, trust and service, BAV Motor Company is a family-run used-car dealership based in Pyle, Bridgend, Wales. With over 40 years of experience in buying, selling and sourcing high quality second-hand vehicles, we are committed to delivering a car buying experience that is transparent, friendly and fair.  ⸻ Why Choose Us • Experience you can rely on. Generations of automotive expertise mean we know what makes a good used car—just as importantly, we know what doesn’t.  • Excellent selection. We offer a wide range of vehicles, all carefully inspected and described accurately. Our goal is to match you with a car that fits your needs and budget.  • Finance & warranties. Low-rate finance options are available (terms apply), plus warranty support to protect your purchase and your peace of mind.  • Outstanding customer service. Our team is friendly, honest, and approachable. Whether browsing, buying, or after-sales, we aim to make every step straightforward and stress-free.  ⸻ What People Say With over 600 reviews across multiple platforms, BAV Motor Company has achieved a reputation score exceeding 4.7/5 in many listings. Customers most often praise: • friendly staff • excellent value for money • helpful after-sales support  ⸻ Our Promise At BAV, we believe car ownership should be exciting, not exhausting. That means no hidden defects, no surprise fees, and no pressure sales. Just a vehicle you can rely on, with a team that treats you with respect.
Kontaktinformationen
Vereinigtes Königreich
- www.bavmotorcompany.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Luke was the guy who sold me my Kia…
Luke was the guy who sold me my Kia Stonic on the 21st July, he was really helpful got the paperwork done efficiently enough, kind, and considerate. The inly reason I haven't given 5 stars is because the was dusty on the outside, it was lovely and clean on the inside. One of the keys had dead batteries so I dont actually know if it works!. Lastly I wasn't informed about the £200 administration fee they charge on top of the sale of any car.
However, ultimately I got a very good deal with my car, I love it, you get 3 months cover too so time to really make sure its OK.
Very professional and friendly service
Very professional and friendly service. Thank you!
Excellent service at BAV motors this…
Excellent service at BAV motors this morning buying my MG. This is the third car from this garage now and it’s been the best service comparatively in Bridgend. I would highly recommend. No pushy salesmen, just friendly service. Thank you
Excellent service
Excellent service,friendly staff they made the whole experience quick & easy
Very good customer service
Very good customer service, very friendly and not at all pushy like a lot of car sales
Without doubt the worst experience
**Update following the company's reply**
At no point did you ask me to return the vehicle, you agreed to me having the diagnostics done at my local garage and you were sent the full report.
Your issue is that you wanted to fix it 'on the cheap' using 2nd hand parts of unknown origin. That was not acceptable to me, the customer. It is your obligation under the Consumer Rights Act 2015 to ensure that repairs are carried out in a timely manner and to a reasonable standard.
You agreed, verbally, to cover the cost of repairs "as long as it was reasonable.
The costs were very reasonable, you just didn't like the fact that it was more than you'd have tried to get away with on the cheap. These repairs would ultimately have failed again far sooner than if it were fixed properly the first time.
The fact remains that you did zero preparation on the vehicle beyond a new MOT and charged me £199 for "Vehicle Preparation".
I am c.£300 out of pocket, plus the £199 fee because of your shortcomings after paying you £8,200 for a car that SHOULD have been free of faults and wasn't.
You cannot justify it in any way.
************************************************
Without doubt the worst experience I've ever had buying a car from a dealer. For context I've bought around 30 cars from dealers over the years.
Zero interest once they've had your money. If things go wrong, even immediately after purchase, it's not their problem.
They ignore you, give you the run-around, deny any responsibility, even if it is clearly their fault.
However nice the car is, avoid this dealer. There are plenty of good, reputable dealers out there who value their business.

Antwort von BAV Motor Company
Excellent customer service
Excellent customer service and no pressure sales. I was looking for a replacement car for my son and from start to finish the service provided was excellent. I would highly recommend BAV Motor Company.
Very helpful and friendly
Very helpful and friendly , talked through all the little details and delivered the car with no hassle
Although very helpful and friendly until you have an issue
Although very helpful and friendly staff and atmosphere, when you have a problem then not so helpful. Cars has gone back 3 times for 2 separate issues, rattle from the engine, mechanic says it’s fine, tried to reject the car they are insisting on a CPR 35 inspection which is only needed when a case goes to court, taking car to dealer for a proper diagnostic, trading standards are involved

Antwort von BAV Motor Company
Great service would recommend
Great service would recommend
Honest dealers
Honest dealers, very helpful, would definitely buy from them again.
Great customer service
Great customer service, staff very helpful when finding information on the car. Would definitely recommend.
Love my new car….
Spent a lot of time looking at different cars, then came across BAV motor company. Travelled up to look at the car and was able to test drive myself. Really helpful guys, no pushy sales tactics. Also offered us back to fix a small issue on door handle as needed the car asap. Would definitely recommend. Great selection of cars and very friendly customer service
Had an amazing experience
Had an amazing experience, the guys were great, very accomadating and made the process as smooth as possible. Highly recommend.
Great experience
Bought our Mitsubishi eclipse from Gerald. Really friendly service and smooth process. Great experience!
Brilliant lads very helpful and great…
Brilliant lads very helpful and great communication, easy part ex change. And the car was in great condition
Outstanding and friendly service very…
Outstanding and friendly service very honest and helpful
Very happy with sale and friendly staff…
Very happy with sale and friendly staff that is very friendly and helpful
Fantastic company!
Fantastic company! Bought my first car from BAV Motors, and I was so nervous at first. They made everything so easy and simple, I highly recommend.
I was very impressed that they wouldn't sell me a car that had a minor fault (sunroof issue) until they fixed it, which they did! I would 100% use this company again, thank you! ❤️
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