Policy details were clear, signing up was simple, the price seems good for my trip cancellation and trip interruption purchases. But if you want a medical policy that includes pre existing condition... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
UPDATED: my claim has been approved today, it takes about 9 days to get approved this is actually amazing! However, I chose to get paid with direct deposit when i initial the claim application,but... Mehr ansehen
Unternehmen hat geantwortet
Purchased a plan for an expensive, nearly 3 week trip in Europe. The quote process was easy, which was much appreciated. I didn't want a lot of fluff, just simple information on what is covered, and w... Mehr ansehen
Unternehmen hat geantwortet
I like the flexible coverage amounts and the website is easy to use. But I haven't made a claim yet so I don't know why they're asking for a review now when the most important part of the policy hasn... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über battleface
Vom Unternehmen geschrieben
battleface, Inc. is a full-stack global company enabling customers and
partners to easily select travel insurance products and services that perfectly fit their
needs. Access to custom built embedded products, relevant benefits and
responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface.
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Kontaktinformationen
Granville Road, LE1 7RU, Leicester, Leicestershire, Vereinigtes Königreich
- +44 (20) 8089 5338
- contact@battleface.com
- www.battleface.com
4,6
Hervorragend
2354 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Straightforward and good value
It was straightforward and good value for money. We were flying to a non-standard destination. Will definitely use again.
1. Juli 2025
Antwort von battleface
Thank you for your review! We're glad you found the process straightforward and the cover good value, especially for a non-standard destination. We look forward to being part of your future travels—safe journeys ahead!
Finally a good insurance experience!
I bought this insurance for a mountain summit trip my wife and I were doing. I was very skeptical because, well it’s an insurance company, usually you do not get what your hoping for to say the least. But battleface was legit, I filed a claim and they reimbursed me the exact amount I was hoping for when I signed up. I will be using them again and it was a easy process to file the claim.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von battleface
Thank you for sharing your experience! We understand the skepticism that can come with insurance, so we're especially glad we could exceed your expectations. It's great to hear that the claims process was smooth and that you received exactly what you expected. We truly appreciate your trust and look forward to supporting your future adventures!
easy to use and has hotel insurance
29. Juni 2025
Antwort von battleface
Thanks for your review! We're glad you found the process easy and that the hotel coverage met your needs. We appreciate you choosing battleface and wish you safe and enjoyable travels!
Well done Battleface
The fact that I could get insurance without having to fly from my country of residence i.e. no problem that if there is a problem i would be flown back to my country of residence, but it means that i can start and finish my cover from to another country which is maddeningly rare. So well done Battleface!!!
26. Juni 2025
Antwort von battleface
Thank you for the fantastic feedback! We’re so pleased to hear that our flexible approach to travel insurance worked for your needs. We know how limiting traditional cover can be, so it’s great to know we’ve made a difference. Wishing you many more smooth and well-covered adventures—thanks again for choosing battleface!
Antwort von battleface
Thank you for your feedback! We're glad you found the battleface booking process easy and that our cover gives you peace of mind. Wishing you safe and worry-free travels!
Peace of mind in knowing we are covered, incase...…
I find it hard to get travel insurance because we move between locations and you have to be somewhere for the previous six months. Found Battleface a couple of trips ago and it has been really easy to make sure we have cover. The policies are also reasonably priced. Not had to claim yet but had the peace of mind in knowing that we do have cover incase!
2. Juli 2025
Antwort von battleface
Thank you so much for your review! We're really glad to hear that battleface has made it easier for you to get the coverage you need while on the move.
We understand how challenging it can be to find travel insurance when your lifestyle doesn’t fit the usual boxes, so it’s great to know we’ve been able to give you that peace of mind. If you ever need us, we’re here to help—safe travels until then!
Antwort von battleface
Thank you for your kind words and continued trust in us! We're delighted to hear that you've had another excellent experience. Safe journeys!
Great Communicators
It was very easy to communicate with them. They grasped my needs quickly and developed a perfect plan for me.
22. Juni 2025
Antwort von battleface
Thank you for your kind words! We're delighted to hear that battleface communication was smooth and that our team were able to understand your needs and create the right plan for you. That’s exactly the experience we aim to provide—clear, efficient, and personalized.
Antwort von battleface
Thank you for your continued trust in battleface over the past 4 years! We're so glad to hear you've consistently received excellent service. It's always a pleasure to support your travels—here’s to many more safe journeys ahead!
Very easy to navigate website and get…
Very easy to navigate website and get option suitable foe my needs.
Excellent value for money
22. Juni 2025
Antwort von battleface
We're so pleased to hear that you found the website easy to navigate and were able to find the right option for your needs. It's also great to know you felt you received excellent value—exactly what we strive for.
Claim approved and waiting for payment
My claim was approved, and I’ve been informed that I’ll receive the payment via eCheck in 7–10 business days. While that timeline is a bit longer than I expected for receiving funds, and longer than any others. the speed and professionalism of the claim decision process exceeded my expectations.
22. Juni 2025
Antwort von battleface
Thank you for sharing your experience! We're glad to hear the claims process exceeded your expectations in terms of speed and professionalism. We appreciate your feedback regarding the payment timeline—it's valuable and helps us improve. If you have any questions in the meantime, please don’t hesitate to reach out.
Antwort von battleface
We're thrilled to hear you found the process quick and easy. Providing a smooth and hassle-free experience is exactly what we aim for. If you ever need us again, we’re here to help—safe travels!
Very speedy resolution due to an…
Very speedy resolution due to an unforseen FCDO 'essential travel only' alert to the exact spot I was due to visit. Good cover and reasonable rates.
17. Juni 2025
Antwort von battleface
It's always our goal to provide reliable support when unexpected events arise.
Wishing you safe and smooth travels.
Straight forward
Straight forward, easy to use and economically sound, a comprehensive policy that is simple to understand. Not much else to say about or want from the company.
11. Juni 2025
Antwort von battleface
We're glad to hear you found our travel insurance straightforward, easy to use, and good value for money.
Antwort von battleface
Thank you for your feedback!
Booking process
Booking process online was very easy. Not had to make a claim so cannot comment
1. Juni 2025
Antwort von battleface
Thank you for your review!
We're glad you found the process simple. While we hope you never need to make a claim, please know that our team is here if you do,
User friendly, quick and easy
Really simple to use, very clear and straightforward forms, and much better price than we had been quoted from our traditional insurers
5. Juni 2025
Antwort von battleface
We're thrilled to hear you found our service to be simple, clear and great value. Making insurance easy and affordable is exactly what we aim for.
I bought the policy I don’t have experience with using it
I had a great experience buying the policy from Battleface. However and fortunately I didn’t have a chance to use it so asking me to review my experience is a bit of a stretch. Experience with clicking boxes and paying was fine. I wish there was a trustworthy review panel for people who actually went through through the process of insurance claim and assistance when traveling.
Only thing I can point out is that careful because when I asked it was clearly answered that in many cases you’re not insured for car related / motorbike accidents. Personal liability doesn’t cover car related accidents, if your driving license isn’t recognised in the country where you travel your accident will not be covered by the policy etc etc. A lot of small font to consider. It’s not a worry free policy. Also the emergency contact is only via email which in case of emergency isn’t an optimal option. WhatsApp was not available.
21. Mai 2025
Antwort von battleface
Thanks for your thoughtful review, we’re glad the purchase process went smoothly and really appreciate your feedback.
You’re absolutely right that travel insurance comes with important details, especially around vehicle-related coverage. We always recommend reviewing the policy wording and asking questions, just as you did.
Just to clarify: in addition to email, our emergency assistance is available 24/7 by phone, SMS, and WhatsApp. You can reach our Robin Assist team anytime at +44 33 0027 0999 or +1 (571) 500 1540. These details are included in your policy welcome email for easy access when you need them.
Customer Service annswered every…
Customer Service annswered every question clearly. Did not have to wait to reach representative.
12. Juni 2025
Antwort von battleface
Thank you for this great feedback. Our Customer Service team really care and are happy to help.
Antwort von battleface
This is great to hear. Thank you for posting this review
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