Great customer service from start to finish. Holly contacted me shortly after I placed my order to let me know there would be a delay and immediately looked into alternative options that might be... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask w... Mehr ansehen
Unternehmen hat geantwortet
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite. Knowing my budget he adv... Mehr ansehen
Unternehmen hat geantwortet
Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktinformationen
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Vereinigtes Königreich
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Hervorragend
492 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thanks to Aidan for a great experience
Thanks to Aidan for a great experience! Despite being a domestic customer likely placing a once-in-years order, AVPM were really helpful and proactive. They checked that the large commercial display I was interested in would actually work for my intended purpose and even checked the dimensions of my house to ensure it would fit. Installers were great and I'm really happy with the end result.
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Jordan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
AV Partsmaster
We have found AV Partsmaster to be a perfect supplier for us, they are very knowledgeable and friendly together with competitive pricing structure its a win win for us. Their team has a brilliant can do attitude, especially our account manager Hamish Dodridge
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Julie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and support
As a large secondary school, we regularly order AV equipment. Each time we request a quote, AV Parts Master consistently beats the competition by hundreds of pounds — like magic — making them exceptional value for money.
Our account manager, Jordan, is always attentive to our needs, going above and beyond (almost like someone waving a wand behind the scenes).
Things do occasionally go wrong — as they do with any supplier — but unlike many companies that leave you hanging, Jordan always manages to turn drama into a happily ever after — with a touch of sparkle and the occasional song, if needed.
We would highly recommend AV Parts Master and fully expect to remain a long-standing customer
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Anthony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very helpful
Very helpful. The bracket required was not available and offered an alternative straight away.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Dave
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great price and really good customer…
Great price and really good customer service from Ellie. I'll definitely buy from them again.
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Graeme
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Truly Wonderful!
A truly extensive catalogue to choose from, not to mention fantastic customer service from their team, especially Deobrah :).
Would most definitely recommend taking your business here.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Gus
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
They had sold out of the projector I'd…
They had sold out of the projector I'd ordered, offered a suitable alternative but when I explained I'd researched and chosen this one specifically (they were offering the best price in the market). They redoubled their efforts and were able to make it work which I really appreciate. Three phone calls within an hour and all was sorted. I was really impressed with the level of post sales service.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Matt P
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service
I needed replacement parts for a screen bought from AV Parts Master five years ago but wasn't sure if it would be possible to get spare parts or I'd need to buy a new screen. Customer service were super helpful and arranged delivery of the parts from the screen manufacturer in Germany. Super helpful, faultless customer service.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Iain Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Screen Procurement By Main Contractor For NHS Project
Extremely quick response on the supply of 5 Samsung screens for an NHS project.
Extremely helpful, professional, went above and beyond to assist
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Dan Fenwick
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service in sourcing a replacement lamp
Very helpful in sourcing a replacement lamp for my "discontinued Epson projector". I had a small issue on the install of the lamp but I received excellent help to quickly resolve the issue.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Ray Dinsey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent, highly recommended!
I've been buying projector lamps from these guys for 10+ years and the service has always been excellent. On the rare occasion that there have been issues they have been quick and effective in working to a resolution. Pre-sales advice is accurate and comprehensive. Their prices are extremely competitive, products that say 'in stock' actually are and the range of products beyond lamps is excellent too. Highly recommended, I don't know of a better firm in this market. A++
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Nick Davidson
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great organisation to deal with!
What we ordered was out of stock. We were contacted the next day with options for replacement. Which were delivered the next day. Fantastic job by Ellie!
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Paul S Carter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
HD Projector purchase
Great communication, good price, would recommend and use again.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Darrell Sturgess
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
One of my 'go to' suppliers
My 'go to' for replacement projector bulbs for our school. Always good stock and reasonable prices. Delivery is quick and items appropriately packaged.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon James Williams
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fast Delivery and Exactly What I Needed
I needed a specific 16AWG power cable for my PC to better support the power draw, and AV Parts Master had exactly what I was looking for. The product was clearly described on their website, and what I received matched perfectly. Delivery was quick, and communication throughout the order process was clear and professional. Overall, great service and a smooth experience – would definitely use them again.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Leigh
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic!
Fantastic!!
Tried to place an order online using the account option as I am a school Governor but this didn't work.
Got an Email from Austin J in sales to sort out payment but I had found the item cheaper directly with the manufacturer. Austin was very helpful and beat the price and even included free next day delivery.
A pleasure to deal with!
Shout out to Austin J!!
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Kayleigh Gove
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Searching for a 6th star
Searching for a 6th star. Outstanding customer service. Debi took the time to check the spec on my order and avoided an error on my part. She also took the time to find me a suitable projector. I’m delighted!
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Catcha*
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Online Sales Team (OST) Assistance
I had placed an order as requested by a colleague for a projector and a screen. All was well, however, and isn't there always a however, I was quickly contacted by the OST who informed me they were not compatible. I put my colleague and the OST together and they were able to find a suitable replacement. The order was amended without fuss and as luck would have it, the better alternate was in stock. Just want to say thanks to all concerned for getting us sorted. I would recommend using this company to others.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Urban Spaceman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
So far so good!
I was looking for a short throw projector and tried AV Parts Master. After placing my order late one evening, I received a phone call the following day to ensure the projector I had selected was suitable for the purpose I required. I was informed the projector would be with me the following day. True enough it was. The day after delivery I was contacted to ensure I was happy with my purchase. Now, of course, you can only really tell how good a company is when they have to support customers when things go wrong. I haven’t needed such support yet. But I’m fairly confident if I did then I’d be in good hands. Would I recommend them? Yes, from my experience so far, a very easy transaction.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Guy B
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I want to leave a review for the…Hisense 75WF25E 75” Window Facing - High Brightness Display
I want to leave a review for the avpartsmaster.co.uk. They are consistently helpful, with a very good response time. I've placed orders with other suppliers in the past, but this company is the best I've ever dealt with. Specifically, I was impressed with their quick response to my inquiries. I highly recommend them
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Katsufumi
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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