Autrella Bewertungen 

1.341
•
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

The website did not work while I was submitting the claim. I had to send a email to the claims department with a copy of the repair order to get approval. While the vehicle was here there was another... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Submitted a claim online, and waited 14 days to hear back. Called various numbers and could only leave messages as I couldn't reach a human. Then I got a call returned from Kyle, and he was great to w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My experience with Discount ESP can be put in three letters. WOW!!! It is great dealing with these people. When it comes to extended warranty you may have doubts but you don't need to worry about Dis... Mehr ansehen

Unternehmensdetails

  1. Kfz-Versicherung
  2. Versicherungsagentur
  3. Versicherungsgesellschaft

Vom Unternehmen geschrieben

At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

1341 Bewertungen

5 Sterne
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Bittet Kunden um Bewertungen

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4,2

Alle Bewertungen

(1.341)

63 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

I had a thoroughly disappointing…

I had a thoroughly disappointing experience with this warranty company. When my motorcycle’s master cylinder failed while I was in Brooklyn, I had no choice but to travel to Long Beach, NY in first gear. During that stressful journey, my clutch also burned out because the only way to manage was to rely on it.

What’s worse is the lack of communication from the warranty company. Not a single representative reached out to me, and it took nearly a month for them to address the issue with the dealer. Even then, they are only covering a small percentage of the repair costs. In hindsight, I should have opted for the Harley Davidson warranty to avoid all this hassle.

The customer service has been incredibly frustrating as well. It’s nearly impossible to reach anyone by phone; all communication must be conducted via email, and here I am still waiting for a response. This has been a truly disappointing experience, and I strongly advise others to think twice before choosing this warranty service.

11. Februar 2025
Autrella-Logo

Antwort von Autrella

Thank you for your feedback. We are sorry to hear that you were disappointed with your service. I see your claim was submitted July 29th and our claims team replied back 16 minutes later requesting a digital inspection from the shop to verify the multiple failures. Upon the shop's completion of the inspection on August 8th, we were able to determine that you had a coverable failure of the clutch master cylinder along with worn clutch discs. We are happy we could do our part in covering your failed master cylinder, but unfortunately, clutch discs are considered a wear item. It is worth noting, our coverage reflects the factory warranty regarding clutch discs in that they do not cover them either. By your own admission, that the clutch discs burnt up due to your failure to take necessary precautions when an apparent problem existed. If you had ceased operation of your vehicle once it was unable to shift, you would not have burnt up your clutch plates.

Bewertet mit 5 von 5 Sternen

Quick and easy and no surprises.

What made this last experience great was the ease and quickness that the dealership was able to contact DESP and get the approval,followed up by all the business being taken care of. I paid my deductible and was out of there in a Flash.

12. August 2025
Bewertet mit 5 von 5 Sternen

Awesome and Fantastic Service!!

Everything about getting my Harley’s coolant pump replaced was fantastic!! I contacted DESP’s customer service to verify the steps needed, and they gave me the simple steps required for the claim. My dealership provided the needed documentation after the assessment and estimation were generated, and in a couple days they called to tell me the repairs were done and I could pick up my bike. I couldn’t have asked for an easier process and I’m totally and completely happy with how DESP provided excellent customer service to get my repair completed.

22. Juli 2025
Bewertet mit 5 von 5 Sternen

I am leaving a review on the warranty…

I am leaving a review on the warranty purchase process. I heard about discount Esp on a popular motorcycle you tube channel. The process was seamless and easy and I felt the price is reasonable. Franco was very professional and worked to get my policy processed very fast.

17. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I’ve had a policy for more than 10…

I’ve had a policy for more than 10 years covering 3 different Harleys when ever I had an issue it was taking care of without a problems I highly recommend them ask for Franko Cardozo and tell them Nick G recommend him

14. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great investment!

Before writing this review, I consultated with my motorcycle shop to see how smoothly the process went.
The owner told me it went silky smooth.
I paid good money for my Extended Service Plan for my motorcycle and my expectations for that investment seem to be paying off.
Overall, I am very pleased.

23. Juni 2025
Bewertet mit 1 von 5 Sternen

Don’t Purchase Discount ESP Extended Warranties

I have a 2022 Harley Davidson Road Glide CVO, and recently experienced low tire pressure on my rear wheel. So I took it to the dealer, and they determined my rear wheel was defective and needed replacing. I assumed my Wheel and Tire coverage with Discount ESP would cover repair, but to my dismay Discount ESP denied the claim. I paid $2,100 for their Entended Warranty coverage, and now had to pay $1,800 to get my bike back on the road again. I feel I’ve been totally ripped off and highly recommend anyone considering buying Discount ESP’s Extended Warranties not to do so!!!

25. Juni 2025
Bewertung ohne vorherige Einladung
Autrella-Logo

Antwort von Autrella

Hello Kenneth, we appreciate your feedback. We too were disappointed we could not assist you with your defective wheel. Your wheel issue was the result of peeling chrome. Our tire and wheel policy is a road hazard protection. We cover wheels and tires if you run over a nail, or say, hit a pothole and the tire or wheel is rendered unsafe from the road hazard damage. We are just like the factory endorsed tire and wheel plan and our cover does not extend to defects in plating. Again, we are sorry we could not step up in this instance, but I am happy we were able to help with your two previous claims in the last year.

Bewertet mit 1 von 5 Sternen

Discount ESP is horrible

Discount ESP is horrible. I done all of my services on my bike from the dealership and taking great care. Almost every claim they have denied. I had friends that report the same story whether it’s an engine, or anything else on the motorcycle, it is impossible to get a hold of them. For simple things, it takes them a couple weeks to get an answer back and most of the time they deny the claim.

1. Februar 2025
Bewertung ohne vorherige Einladung
Autrella-Logo

Antwort von Autrella

Hello Tom, thank you for your feedback. I am sorry that you feel we are horrible. I do see we had to deny a claim on your motorcycle last fall, but that was due to the shop performing the work before the we had the ability to review the failures and issue an authorization. Our company is not unique in requiring prior authorization for repairs to be approved. Other than that, I do not see any other denials of claims, only four instances of covered claims. I am truly sorry your perception of us is this poor as the majority of our clients have an excellent experience when the time comes to file a claim. We are here in the future if we can assist in anyway and hopefully, we can change your perception of our company.

Bewertet mit 5 von 5 Sternen

Satisfied customer

Had Discount ESP for a few years now, and any problem that was under warranty they covered, no hassle, from the phone call to email. I highly recommend them, and I definitely will be renewing again.

22. Mai 2025
Bewertet mit 5 von 5 Sternen

A+++++++

Devin Cardozo was great! Professional, very communicative, and easy to work with! Process was fairly simple!

10. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Having the extended warranty from ESP is necessary.

Having the extended warranty from ESP is easy and so far it has been a great benefit the few times I have had to use it. Basically pays for itself when taking care of the bike you love. The best part is my dealership is well aware of Discount ESP and has them on speed dial. So as long as you have coverage they know it's hassle free and the approval and funds are quick and simple. Kudos.

23. Mai 2025
Bewertet mit 5 von 5 Sternen

DiscountESP has truly had my back…

DiscountESP has truly had my back during some challenging moments. As someone who’s constantly on the road, I do everything I can to keep my motorcycle in peak condition. But when the unexpected happens, breakdowns, mechanical failures, Discount ESP is always there to get me back on the road quickly and hassle-free. I’m genuinely grateful for their reliable service and support.

22. Mai 2025
Bewertet mit 1 von 5 Sternen

I sent an email to notify that I’m…

I sent an email to notify that I’m requesting an cancellation on this service contract due no longer has ownership of this vehicle anymore

22. Mai 2025
Autrella-Logo

Antwort von Autrella

Thank you for your feedback. We appreciate your business and we are happy we were able to cover a claim for you in the few months that you were a client. Our cancellation team has not received an email from you. Just to confirm, did you send to: cancellations@discountesp.com?

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