Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Mehr ansehen
Unternehmen hat geantwortet
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Mehr ansehen
Unternehmen hat geantwortet
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Kontaktinformationen
Unit 3a Homefield Road, CB9 8QP, Haverhill, Vereinigtes Königreich
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
4,9
Hervorragend
204 Bewertungen
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Das haben sich andere Leute angesehen
Fitted a new water softener
Fitted a new water softener, delivered and installed on time, very professional and explained use. Would highly recommend Atlantis and will continue to use them for servicing.
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hello.
Many thanks for your kind review. We will endeavour to provide you with the continued high levels of service you have now come to expect.
Kind Regards
Atlantis Water Treatment
Very professional and did what we…
Very professional and did what we wanted. Fault diagnosed our existing Atlantis water softener, gave us a price for repairs and replacement appliance. In the end we decided to go with a new appliance having had the previous one for 11 years. Highly recommended.
12. März 2021
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi David
Thank you for your kind review. We are very grateful that you have chosen to continue using our product and service.
Atlantis Water Treatment
Efficient and professional Service
Pleasant young man who explained the problems and cost involved with repair against replacement. No pressure either way, presented both sides. Clean, tidy, polite engineer who knows his job. Carried out the replacement efficiently and professionally.
11. März 2021
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi Jan
Thank you very much for the kind review. The engineer who attended is our latest recruit, so this will mean a huge amount to him.
Kind Regards
Atlantis Water Treatment Ltd
Very efficient
Very efficient, respectful of property, polite and friendly
10. März 2021
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Thank you very much Lynne, it is greatly appreciated
we called upon this company to service…
we called upon this company to service our water softener and they were very responsive and carried out the service the same day as they had had a cancellation so we were very lucky
10. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi Angela
Thank you ever so much for taking the time to live such a lovely review.
Kind Regards
Atlantis Water Treatment
My 6 year old Atlantis210 developed a…
My 6 year old Atlantis210 developed a very slight leak. Having spoken To Mark in their servicing department and offered either some replacement seals or a service engineer, I decided on the former option and received the required parts the following day. Mark talked me through the very simple procedure (only screwdriver required) and within 5 minutes the problem was resolved. What a pleasant, helpful and thoroughly professional company to deal with.
5. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi James
Thank you for your kind review. I will pass this onto Mark who will be most pleased.
Kind Regards
Atlantis Water Treatment Ltd
Excellent service
28. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi Brian
Thank you! That's lovely to hear
Antwort von Atlantis Water Softeners
Hi Beatrice, many thanks for your lovely feedback
Been using this company for at least 14…
Been using this company for at least 14 years and always give a prompt reliable service. Always trust them to do what's best to keep the equipment in first class working order.
23. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Thank you. We aim to provide a 5* service for the next 14 years and beyond.
Excellent customer service
Jane Chance , the Atlantis contact person was very helpful, and my dealings with Atlantis have been a very good experience .They have supplied a refurbished unit that I have installed and is running perfectly.
16. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hello David
Thank you ever so much for taking the time to leave such a positive review. I will pass the message onto Jane who I know will be most pleased.
Atlantis
Quick response from Atantis when called…
Quick response from Atantis when called to a fault with my water softener. James attended to the fault he was very polite and helpful. Fault now fixed.
15. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi Derek. Thank you for your review. I'm glad we were able to help swiftly and efficiently
Engineer carried out work…
Engineer carried out work satisfactorily
No problems
14. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Thank you Bryan, very much appreciated
Excellent company, products & aftersales service.
We have had an Atlantis water softener for almost 30 years. It works extremely well and is cost effective. We do not need to replace our washing machine or dishwasher very often and our water always lathers up well. The after sales service from Atlantis is first class. Their office staff and service engineer are really helpful and thorough. I would highly recommend this company.
6. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hello Terry
Thank you very much. We take great pride in the products we produce and the service that we offer, so it's really great to hear that it doesn't go unrecognised. Thanks again.
Kind Regards
Atlantis Water Treatment Ltd
Call Out to Park House, Edwardstone - 29 Sep 20
Steve (not his Manager!) was on time, wearing the right covid kit, attentive and professional. Many thanks.
30. September 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Good Afternoon
Thank you so much for taking the time to leave such positive feedback. I will pass the message onto Steve, who I know will be very pleased.
Kind Regards
Atlantis Water Treatment Ltd
Very Professional
The young man was polite and informative in explaining the problem. Well done!
3. September 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hello Martin.
Thank you so much. I will pass your feedback on to the engineer, who I know will be most pleased.
Kind Regards
Atlantis Water Treatment Ltd
Totally satisfied with installation
Totally satisfied with installation, engineer efficient and polite
27. August 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Thank you Janet, we really appreciate your kind words.
Wow what a amazing company and used for…
Wow what a amazing company and used for the second time , no job too small for them to do at a very busy time and with covid about ,
Highly recomended and prompt service
Regards
James
18. August 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi James
Thank you for the great review. We are always more than happy to help, and hope to see you again in the future.
Kind Regards
Steve
Fantastic product and service
Fantastic product and service. I purchased model aT210 years ago and was very happy with how simple it was to use. Then it stopped working and COVID 19. So no soft water - with three bathrooms to clean!
Today I phoned Atlantis and spoke to Jane. She asked for photos of installation and rang me back very promptly. Somehow the by-pass valve had been turned the wrong way. 90 degree turn and bingo! All working. Now that's service for you.
If it hadn't been that easy they would have arranged to have the softner picked up, fixed and by courier as we are out of their service area. I don't think you can ask for better service. Thank you Atlantis and all your staff. Thank goodness you've managed to weather the COVID horrific distruption for so many businesses.
29. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hello William
Thank you so much for your really kind words. I will pass this on to Jane who will be over the moon with your feedback. It certainly is a challenging time at present but we are coming through it thanks to all of our customers, and reviews like this certainly help massively, so we do really appreciate that you have taken the time to do this. Thank you!
An excellent service
An excellent service provided by the Atlantis Water Softeners engineer when he visited to repair and service our water softener, extremely efficient and very reasonably priced, and he also took great care to be Covid safe
25. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi
Thank you very much for leaving such a lovely review. It's a very challenging time to be working at present and we're so happy we are still able to deliver the levels of service that we aim for.
Engineer Steve was very professional…
Engineer Steve was very professional and thorough, explaining everything to us who had never had a water softener before. Machine was fully serviced and the necessary parts replaced. 100% happy with the visit.
Subsequently went to the Haverhill depot to buy salt. Competitively priced but the elderly man in the workshop would benefit from customer liaison training!
25. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von Atlantis Water Softeners
Hi John
Thank you for taking time to leave such a top review. I will pass the message on to Steve, he will be pleased. I do apologise on behalf of the company if any offence was caused on your visit to purchase salt.
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