The instructions needed studying before we started but we managed to follow it. We had trouble with the sliding doors as they didn’t slip on easily, but after a small adjustment they went on. The war... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Poor material quality and non-existent customer service. The veneer along the edge was cracked and chipped, exposing raw board underneath. When I contacted them, they refused to take responsibility an... Mehr ansehen
Unternehmen hat geantwortet
Parcel arrived safe and sound the packaging was amazing delivery men were very good to also wardrobe was well worth the money
Unternehmen hat geantwortet
lovely to deal with from start to finish. Chloe the customer service rep was amazing and more than happy to help. Delivery team were equally great from nowhere near my area but with decent directio... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Arte-N Furniture is a UK-based furniture supplier offering a broad selection of practical and contemporary furniture for bedrooms, living rooms, hallways and children’s rooms. Our range includes wardrobes, beds, storage cabinets, chests of drawers, TV units, tables and coordinated furniture collections designed for modern homes. We work with established European furniture manufacturers, with many of our products sourced from Poland. Our aim is to make distinctive, functional furniture available to customers throughout the UK at competitive prices. Arte-N products are sold through our trade network and a number of recognised online marketplaces. Most of our furniture is supplied securely packaged and flat-packed for self-assembly. Product listings include measurements, specifications and estimated delivery times to help customers make an informed decision before ordering. As some products are imported or made to order, delivery times can vary depending on stock availability and the manufacturer’s production schedule. We work closely with our suppliers, warehouse teams and delivery partners to keep customers informed throughout the process. Our customer service team is available to assist with product questions, delivery enquiries, replacement parts and after-sales support. When an issue occurs, we aim to investigate it carefully and provide a practical resolution as quickly as possible. Customer feedback is extremely important to us. It helps us recognise what we are doing well and identify where our products, delivery communication and customer service can be improved. We welcome honest reviews from all customers and remain committed to providing a dependable, transparent and helpful service from ordering through to delivery and aftercare.
Kontaktinformationen
Unit 66 Fourth Ave, M17 1DB, Manchester , Vereinigtes Königreich
- 0161 848 0222
- sales@arte-n.co.uk
- www.arte-n.co.uk
3,6
Akzeptabel
46 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 6 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
If I could give zero stars I would
If I could give zero stars I would. Avoid their furniture at all cost. It may appear acceptable on delivery but their products are not fit for purpose. After paying a joiner to construct the item it was later found to be faulty. Purchased through B&Q so I am trying to get some kind of refund to rectify the situation directly with the company. B&Q being useless so I am going go to dusputes and Ombudsman. Arte-N unwilling to accept any fault despite B&Q agreeing the item is faulty. I doubt anyone has ever got any apology or refund as they won't be held accountable. In trying to remedy the issue, at their suggestion, I damaged my back as the internal shelves fell. Do not waste your time, money or health!
17. Oktober 2024
Bewertung ohne vorherige Einladung
The worst retailer you could ever meet
The worst retailer you could ever meet! Took two months to deliver my wardrobe then incompetently delivered the completely wrong wardrobe! Now I know why you can’t talk to these cowards over the phone. Please stay away from these cowboys
9. Juni 2025
Bewertung ohne vorherige Einladung
DO NOT ORDER - POOR QUALITY ITEMS AND SERIOUSLY BAD CUSTOMER SERVICE
I have had a terrible experience with this company, do not order!
1. Item delivery was delayed and late
2. It took me 3 hours to build a desk with the worst instructions I have ever seen
3. I had to create some of the holes in the panels as they were not there
4. the drawers were built mostly with dowels making them very flimsy
5. The desk was not very sturdy at all so I dismantled and proceeded to arrange a return
6. the company have refused to refund without photos, sent photos of the panels where I had to create holes but did not have anymore photos as I have taken it apart.
7. They continue to repeat themselves asking for photos but do not help in any way
8. No refund or assistance, I have wasted hours of my time and £150 down the pan
TERRIBLE COMPANY
21. Februar 2025
Bewertung ohne vorherige Einladung
waiting 93 days since my original order
Despite being given multiple assurances and revised delivery dates, I have still not received all the components of my wardrobe purchased via B&Q from Arte-N Furniture Ltd. This ongoing issue has caused significant inconvenience, frustration, and distress.
Timeline of Events
12th November 2024 – I placed an order with B&Q, which included a wardrobe. The estimated delivery date was between 9th and 13th December 2024.
11th December 2024 – I was informed that the wardrobe was scheduled for delivery between 12:30 PM and 2:30 PM. However, upon arrival, some parts were missing as they had been left at the depot. I was assured the remaining parts would be delivered via a 24-hour courier.
13th December 2024 – I contacted B&Q as the missing parts had not arrived. I was then promised a rescheduled delivery on Thursday, 19th December 2024, between 6:00 AM and 7:45 AM.
19th December 2024 – The delivery arrived, but some parts were still missing.
After contacting B&Q, I was told to liaise with the seller, Arte-N Furniture Ltd.
23rd December 2024 – Arte-N Furniture Ltd responded, stating that due to the Christmas closure, they would not be able to send the missing parts until January.
23rd January 2025 – I received a message from Arte-N Furniture Ltd stating that the missing parts would be dispatched within 72 hours. However, as of 4th February 2025, I have still not received them.
4th February 2025 - I phoned B&Q about finding missing parts and suitable compensation for this matter they gave me a reference number and told me they would get in touch with Arte-N Furniture Ltd.
5th February 2025 - I received an email from Arte-N Furniture Ltd. Saying “We have now sent an enquiry to our logistics team for a further update and will get back to you as soon as we hear from them.”
13th February 2025 - I have still not received the item in question or any updates from them.
13. Februar 2025
Bewertung ohne vorherige Einladung
Do not order
Looking at the reviews, I'm not the only one who've had issues with this company.
Quality of the furniture is shocking and customer service is poor. They avoid refunding money for the items returned to them and keep ignoring emails.
Do not order anything from this place!
14. Dezember 2024
Bewertung ohne vorherige Einladung
Avoid
I purchased a Vanity table via B&Q in November. The item took over a month to arrive, past the estimated delivery date. When it did finally arrive it was flat pack which wasn't unexpected however, upon trying to put it together it appears there was a manufacturers error and some of the holes were misaligned so the pieces could not fit together and thus the table is unusable. I contacted Arte N Furniture as well as B&Q immediately to let them know to which Arte N Furniture have violated my rights as a UK consumer. B&Q are also in breach of the consumer rights Act given that ArteNFurniture are a third party vendor selling via B&Q.
They first refused a return citing I signed for delivery stating everything is ok but how would I have uncovered this issue before attempting to put the table together? They then said they would accept a return but i am liable for the return fee. This is not fair or good business practice given that the item arrived in unusable and unsatisfactory condition. Nearly a month trying to get a resolution and I have resolved to dispute the transaction via my bank and filed a complaint against both B&Q and Arte N Furniture. AVOID AT ALL COSTS
20. Dezember 2024
Bewertung ohne vorherige Einladung
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