Over promise, under deliver
In May 2026 Armstrong's Lower Hutt encouraged me to decide quickly after test driving a new EV, otherwise I'd be 'waiting until the July shipment' rather than getting one at the end of June. I confirmed within two days and paid the deposit. In the last week of June I called to confirm the date of delivery, having heard nothing more, and was told there was not a car for me and would not be until the end of July, or maybe there would, as someone else decided not to buy theirs, maybe they could change the registration and sell it to me, not sure how long this will take. Communication about this was poor and I rang repeatedly to find out what was going on but got nowhere. After repeated complaints they lent me a demo car, supposedly for a few days, which turned into 4 weeks! Finally my car arrived in NZ. I asked for a discount due to the inconvenience, mixed messages and outright disinformation, but was told this was not possible, although they would arrange a 'beautiful gift basket' to apologise. However, they did not. I have not been provided a receipt for my final payment, I've emailed asking for this but no reply. Armstrong's Lower Hutt: over promise, under deliver, don't reply to emails.







