Ansadrains Bewertungen 

UPDATE NOW NOVEMBER 2021 THE OMBUDSMAN HAS FORCED NFU TO REPAY OUR DEBITS AND PAY £400 COMPENSATION. A WRITTEN APOLOGY AND REMOVAL OF OUR NAMES FROM FRAUD AGENCIES. UNFORTUNATELY THEY ARE STILL REFUSING TO REPAIR OUR SEPTIC TANK! THE OMBUDSMAN IS NOW GOING TO RULE ON THEIR REFUSAL!

In early October 2020 our large septic tank was emptied for its yearly service unfortunately that weekend we had the largest amount of rainfall since records began in 1870 something

I contacted my insurers The Ulster Farmers Union (The Farmers Union) who checked the previous weather statistics and confirmed my explanation that due to the tank being empty the tank had literally floated out of the waterlogged ground.

I attempted to get some local contractors to get the repair and installation sorted but all too busy so this company ANSA based in England was tasked to sort it out. A local contractor visited on 16th November and agreed the tank had floated out but it’s original dry installation back inSpring 2017 was acceptable. They stated that they use to install tanks dry but now were using concrete due to the increase rainfall.

They posted emailed their report on the 17th but a week later ANSA claimed not to have received it! This is Health and Safety issue as both my wife and I are disabled pensioners and in the Coronavirus risk categories.

I phoned and complained asking for a manager to contact us. Never happened! The local contractor resent their report. ANSA have ignored the site report and are claiming we are not insured as the tank was not properly installed (it should have been concreted in)! The local contractor was shocked as the ANSA desktop report contradicts their local contractor, the original experienced installer, the supplier of the septic tank who gave no instructions for concrete to be used and all the reports on the internet describing exactly the same scenario. Tank emptied then torrential rain and a previous installations that never caused any problems breaking out of the ground!

The Farms Union have been so lax in their response and only to willing to use the ANSA report to try to get out of their responsibility. Last Tuesday we received a phone call that they would be dealing direct with us and that their assessor Jonathan was having a meeting that afternoon and would contact us that afternoon or on Wednesday. Friday afternoon arrived with no phons call and when we ran he was away for the day! His total lack of concern for a emergency situation beggars belief. I’m sure he wasn’t using a camping chemical toilet over his weekend. After leaving a curt message for him to get his finger out and sort out this emergency he phoned on Monday and stated he would speak to a senior manager. It is now Tuesday evening and still no word!

ANSA are a bunch of wasters and going by their ratings I don’t know why the Farmers Union are using their services apart from conning the public out of their legal rights to repairs?

The FU definitely chose the correct initials F Useless is what they are. We won’t be renewing our policies with them.

I can see a court case coming on!

We haven’t lost on yet!

Easily the worst company I have had the misfortune to deal with. I spent many years globally working on customer service improvement and processes with large and small companies and I have to say this is quite the worst company I have had to deal with.
They don’t answer the telephone or email and do not respond to emergencies in timely fashion..
Their control of sub contractors are non existent who travel from distant location 90 miles away and do nothing to justify their trip and go away never to be heard from again. Trying to follow up with ANSA themselves as their telephone system times out after a short period of 3 minutes OR just rings forever? They don’t even respond to emails from loss adjusters or surveyors employed by NFU who also have to be part of the problem in having them as an Approved Supplier.
They were even sacked by loss adjusters by email and didn’t even respond to the sacking except to call to arrange a follow up appointment two weeks later!
Total waste of time would score minus if possible!

My 93 year old mother has a water leak between the internal and external stopcock. The insurance company organised for Ansa to investigate. They arrived, after one week and after l had to chase them into action, their so call ‘engineers’ sat outside the property for half an hour drinking tea/coffee and eating, then they asked to look at the meter, they said there wasn’t a problem; told their supervisor they had been there for over half an hour and that the meter wasn’t going round with the internal stopcock closed. The supervisor phoned me and questioned my analysis over that of their experienced water ‘engineers’ who the left the property despite being presented with the evidence of a massive water bill (5 times the normal bill) for one person. I visited the property today and videoed the meter turning with the internal stopcock closed. Water is flowing at approximately 0.5litres a minute !

Ive just had a drain repair completed by this company which turned out to be a very frustrating experience. The story is too long and involved to describe here, involving the insurance company, ANSA and another specialist company, but there were constant delays and lack of feedback throughout. We had to push all the time to get ANSA and their specialist partner to attend.

I cannot fault the work carried out by the guys working on site, and I thank them for their hard work and professionalism, particularly as they did the repair in the two coldest days we have had so far this year. But I have no way of rating the work separately to the overall experience, hence only 2 stars.

Excellent Service would definitely use again!
Turned up on time and efficiently fixed the problem at the pre-agreed fixed cost. They also left site clean and tidy - would recommend!