Profit or Legacy
So, to be clear , we have not actually stayed or eaten.
We had reservations for tonight , but my daughter became ill yesterday and we had no choice but to reluctantly cancel.
Now, we understand the t&c's and had read them, but sometimes life throws things at you when least expected. Having explained and ask for the Angel to allow us to move forward our booking to another time and being wiling to meet some cancellation charges (our offer was 25%) we were flatly declined.
Asking again we were declined again.
We understand a retail business as we run one, but when PROFIT is solely put in front of people and legacy, it suggests an ethos that is quite unpleasant. The fact that no empathy could be given for our predicament is a sad reflection on its owners and policies. To hide ( and we cannot say the Angel has done anything legally wrong) behind the cloak of t&c s is a sign of uncaring, unkind business.
We do not doubt the food will be amazing but the nature of the way this business is conducted would leave a sour taste in our mouths.
We are mightily out of pocket, £465 to be precise. The Angel will keep and use the ingredients they didn't use tonight and the room will not need to cleaned or tidied tomorrow creating greater profit than if we had stayed. However, we are pleased that we have not provided any more income.
We guess it is a moral issue if you choose to go.