The delivery company failed to arrange a date for delivery. They rang me having arrived at the house. I was absent but they left the furniture at the house with my agreement.
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Das sagen Bewerter
We were delivered a product with manufacturing faults but the response from Alexander Rose was excellent. Options given and replacements sent out with no hassle. Customer service team was very helpful... Mehr ansehen
Unternehmen hat geantwortet
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Mehr ansehen
Unternehmen hat geantwortet
Superb quality bench and prompt delivery. I used the sealing treatment as recommended by Alexander Rose and not only does it help to protect the wood it does a brilliant job of highlighting the wood... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Kontaktinformationen
Victoria Road 59, RH15 9LE, Burgess Hill, Vereinigtes Königreich
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,5
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187 Bewertungen
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Das haben sich andere Leute angesehen
Poor quality no replacement covers no attempt to help
I have bought alexander rose furniture for years. First a monte carlo dining set, then a san marino lounger, then a 3 sofa beach set. Most recently a rimini corner sofa set. The first two items were excellent quality and the dining set looks like new after almost 15 years.
The beach set i have had about 5 years and it is alright still although cushions have faded more than I would have hoped.
The rimini I bought in 2022. I bring the cushion covers in every autumn/winter and cover when not in use. One of the cushion covers has developed wear resulting in a tear (quite a large noticeable one). The material on the cushion is of noticeably inferior qualiry to that on the other sets of AR that I have. I approached customer service with proof of purchase and a picture of the tear. I asked whether it was covered by the warranty or could I purchase a replacement cover.
They do not do replacement covers and only give 2 years warranty on covers. They cannot help me at all. It was suggested i get a local upholsterer to replace cushion but they will never match it with the set and there are a lot of cushions in the set all of which will need to be replaced costing thousands.
So I have essentially had 3 years use out of a 7k set of furniture. Im extremely disappointed. I think the quality has deteriorated significantly and do not understand why such a high end brand does not stock replacement covers even of stock that is discontinued.
I will never buy alexander rose again and will mention this experience to anyone I know considering such a purchase.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Alexander Rose
Dear Michelle,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have been disappointed with your Rimini cushion cover. We understand how frustrating it can be when a product does not meet your expectations, particularly when replacement covers are not available.
At present, replacement cushion covers are not offered as part of our standard product range. However, we appreciate your comments regarding both the material and the availability of replacement options, and we have shared your feedback with our product team for consideration as part of their ongoing product reviews.
If you would like any further information regarding the cushion cover material or product specification, please contact our Customer Services team at customerservices@alexander-rose.co.uk, who will be happy to assist.
Best regards,
Alexander Rose Team
Great quality and design
Very helpful and friendly phone support - even sending a free sample which clinched the sale followed by very quick delivery of the purchased table. We're really delighted with the quality and design.
26. Mai 2026
Antwort von Alexander Rose
Dear Jerry,
Thank you for taking the time to share your experience with us. We’re so pleased to hear that our team’s support over the phone was helpful and that the sample made a difference in your decision. It’s wonderful to know your table arrived quickly and that you’re delighted with both its quality and design.
Your kind feedback truly means a lot to us, and we hope you enjoy your new table for many years to come.
Warm regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear Paul,
Thank you for your review.
We’re pleased to hear that your delivery was prompt - that’s great to know.
If you need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Alexander Rose Team
Very helpful when advising with…
Very helpful when advising with treatment for bench and cover
26. Mai 2026
Antwort von Alexander Rose
Dear Mr Carr,
Thank you for your review.
We’re pleased to hear that you found our advice helpful when it came to treating your bench and selecting a cover - it’s great to know we could assist.
If you need anything further, please don’t hesitate to get in touch.
Warm regards,
Alexander Rose Team
We didn't actually buy anything so not…
We didn't actually buy anything so not sure why we were asked to provide a review!
29. April 2026
Antwort von Alexander Rose
Dear William,
Thank you for your feedback.
Our review requests are automatically sent following a purchase or showroom booking, even if an appointment may not have taken place or a purchase wasn’t made. We’re sorry for any confusion this may have caused.
If there’s anything we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear Rowan,
Thank you for your feedback - we’re glad you found our communication helpful.
If you ever require any assistance, please don’t hesitate to reach out to us - we’re always happy to help.
Warm regards,
Alexander Rose Team
We are really pleased with the bench
We are really pleased with the bench. Looks great. Prompt delivery.
20. Mai 2026
Antwort von Alexander Rose
Dear Louise,
Thank you so much for your kind review. We’re truly delighted to hear that you’re so pleased with your bench and that it looks great in your space.
We really appreciate you taking the time to share your feedback and hope you enjoy your bench for many years to come.
Warm regards,
Alexander Rose Team
Garden Table Brass Ring
The brass ring fitted perfectly on our garden table - no problems!
26. Mai 2026
Antwort von Alexander Rose
Dear Peter,
Thank you for your review.
We’re delighted to hear that the brass ring fitted perfectly and that everything went smoothly - that’s great to know.
If you ever need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Alexander Rose Team
Bench a great buy well packed and…
Bench a great buy well packed and easily put together. Disappointed with delivery man who was too busy to leave this heavy item 10 yards away in the garage when asked.
26. Mai 2026
Antwort von Alexander Rose
Dear Michael,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the bench and that it arrived well packed and was easy to assemble - that’s great to know.
We’re sorry to hear about your delivery experience and appreciate you bringing this to our attention. We will take this on board to help improve the overall service we provide.
If you need any further assistance, please don’t hesitate to get in touch with us.
Warm regards,
Alexander Rose Team
Always great service and fantastic…
Always great service and fantastic quality, our teak furniture now some 25 years old and still as good as new having oiled out every year
26. Mai 2026
Antwort von Alexander Rose
Dear Bill,
Thank you for your wonderful review.
It’s fantastic to hear that your teak furniture is still looking as good as new after 25 years - a true testament to both its quality and the care you’ve given it over the years. We’re also delighted to know you’ve consistently experienced great service.
If you ever require any assistance, please don’t hesitate to reach out to us - we’re always happy to help.
Warm regards,
Alexander Rose Team
I bought an Alexander Rose cantilever…
I bought an Alexander Rose cantilever garden parasol UH30 about 4 or 5 years ago which has been well looked after. Unfortunately its crank handle recently stopped working and the parasol is now out of warranty. Bearing in mind this is an expensive item to purchase about £500 or possibly more I should have thought that Alexander Rose would have provided a repair service or at least have been able to supply replacement parts (all mine needed was a replacement crankcase which is a relatively small and easy to install part) but no, I was advised by their customer services in consultation with their so-called workshop (can’t imagine what the workshop does as they do not offer repairs) that my parasol was beyond repair and could not be fixed and that they do not do repairs and do not carry spare parts. This beggars belief when it appears you can still buy these parasols through various garden centres/online outlets.They offered me a 10% discount off their online shop products but these no longer appear to include garden parasols so what use is that?
I am extremely disappointed that a company such as this which aspires to offer up-market products has such poor post warranty after-sales service and I would caution anyone buying their products to take account of this. I will certainly not be buying their products again.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Alexander Rose
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issue you’ve experienced with your parasol and understand your frustration, particularly given how well it has been looked after over the years.
While we do not currently offer replacement parts or repair service, we appreciate your feedback and will take this on board as we continue to review our product support offering.
With regard to the discount offered, this is valid on parasols. If you are looking to purchase a replacement parasol without a base, please do email us at customerservices@alexander-rose.co.uk with your contact details, as we should be able to assist you further.
Warm regards,
Alexander Rose Team
I had some issues with a self assembly, but were resolved
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely polite and efficient. The fault was due to a manufacturing error. We were given options, and suffice to say, I was satisfied with the final outcome. Excellent customer care team. Thank you
22. Mai 2026
Antwort von Alexander Rose
Dear Paul,
Thank you very much for taking the time to share your experience with us.
We're sorry to hear that you encountered issues with the assembly of your corner sofa, but we're please that our team was able to resolve the matter promptly for you. It's especially great to hear your kind feedback about Chloe, and we know she will be delighted to read your comments.
While we regret the manufacturing fault, we're glad we could offer suitable options and reach an outcome that left you satisfied.
Thank you again for your understanding and for choosing Alexander Rose. We hope you enjoy your furniture for many years to come.
Warm regards,
Alexander Rose Team
Good quality and appearance of table
Good quality and appearance of table. Very helpful staff at the company. Quick delivery
21. Mai 2026
Antwort von Alexander Rose
Dear Adrienne,
Thank you so much for your wonderful review. We’re delighted to hear that you are pleased with the quality and appearance of your table, and we're glad that our team was able to assist you effectively.
Thank you again for taking the time to share your feedback, and we hope you enjoy your table for many years to come.
Warm regards,
Alexander Rose Team
Beautiful product
Beautiful product arrived well packaged when Alexander Rose said it would. Easy to assemble. Very happy with this product
20. Mai 2026
Antwort von Alexander Rose
Dear Jill,
Thank you for your lovely review. We’re delighted to hear that your product arrived on time, was well packaged, and easy to assemble. It’s wonderful to know you’re so happy with your purchase.
If there’s anything we can support you with in the future, we’d be delighted to hear from you.
Warm regards,
Alexander Rose Team
These loungers are wonderful
These loungers are wonderful, very comfortable and ideal for our garden
20. Mai 2026
Antwort von Alexander Rose
Dear Bruce,
Thank you for your great feedback. We’re so pleased to hear that you’re enjoying your loungers and finding them comfortable and perfect for your garden.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Superb high quality bench quality bench and prompt…
Superb quality bench and prompt delivery.
I used the sealing treatment as recommended by Alexander Rose and not only does it help to protect the wood it does a brilliant job of highlighting the wood grain. Nice to know we can still buy excellent quality goods at a fair price.
20. Mai 2026
Antwort von Alexander Rose
Dear Russell,
Thank you for your wonderful review. We’re delighted to hear how pleased you are with the quality of your bench and the prompt delivery.
It’s great to know that the sealing treatment worked so well for you - protecting the wood while bringing out the natural beauty of the grain is exactly what it’s designed to do. Your kind words about the quality and value truly mean a lot to us.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Parasol cover
We were updated about delivery. The goods were of good quality. The website was easy to use.
20. Mai 2026
Antwort von Alexander Rose
Dear Anne,
Thank you for your kind review. We’re so pleased to hear that you found our website easy to use, appreciated the delivery updates, and were happy with the quality of your parasol cover.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Good price for two chairs and a table
Good price for two chairs and a table. Delivery by lorry had to be booked in but did all arrive safely. Would have helped greatly to have been given a window by them rather than waiting in all day.
20. Mai 2026
Antwort von Alexander Rose
Dear Pauline,
Thank you for your feedback. We’re pleased to hear that you found the set to be good value and that everything arrived safely.
We appreciate your comments regarding the delivery process. We understand how helpful a delivery window can be, and we’ll certainly take this on board as we continue to improve the experience for our customers.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
The bench arrived promptly
The bench arrived promptly, was easy to assemble & looks good.
20. Mai 2026
Antwort von Alexander Rose
Dear Julia,
Thank you for your lovely review. We’re delighted to hear that your bench arrived promptly, was easy to assemble, and looks great in your space. It’s always wonderful to know our customers are happy with both the quality and the overall experience.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
We hope you enjoy your new bench for many years to come.
Warm regards,
Alexander Rose Team
Our first farmhouse table lasted 18…
Our first farmhouse table lasted 18 years. We have just replaced it with the same one as it’s such a good table. Absolutely recommend.
5. Mai 2026
Antwort von Alexander Rose
Dear Sonia,
Thank you so much for sharing your experience with us. We’re delighted to hear that your original farmhouse table served you well for 18 years, and even more so that you chose the same design again.
It’s wonderful to know that the table continues to meet your expectations in both quality and style, and we’re grateful for your recommendation. We hope your new table brings you just as many years of enjoyment and memorable moments.
Warm regards,
Alexander Rose Team
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