Aetna Bewertungen 

Aetna will never share your total cost about anything, the MEDICARE plans are absolutely horrible, with HUGE DEDUCTIBLES on everything. It's May, May 5th to be exact, my medication deductible is $2000, I just had cataract surgery, my share $1000, and the ambulatory surgery center is $1000 deductible

Scam/Fraud - avoid Aetna. They take your money but do not provide service in exchange.

Aetna blocks/delays prescription refills which leaves me without medicine every 30 days. Aetna blocks/denies 90 day fills.

I'm forced to ration medication due to their refusal to provide the service that my employer and I paid them for. We held up our end of the bargain, where are you Aetna?

Aetna is a scam that promises you a service, takes your money, thn refuses to uphold their side of the deal. scam

Forget this company
A bunch of liars
I could call 4 times and get four different answers
THEY 100% sucked!

Gave one start because there is no option for no stars. Awful. They have denied the eye drops xydra. I have used them since 2021 with Blue Cross and Blue Shields. I made the mistake this year to switch to Aetna though Mail Handlers. Worst mistake of my life. They rather me get glaucoma or cataracts by using steroids than approve the eye drops I need for eye dry condition.

My Aetna plan covers unlimited prostate blood tests (PSA test) regardless of age at 100%. This is documented on their site. My doctor submitted a PSA claim, but Atena refused to cover it due to the wrong billing code. I put Aetna in contact with the doctor to sort this out, and it wasn't.

Aetna advantage plan made me switch from a good diabetic testing machine and straps and Lance's to Walgreens BS cheap piece of crap equipment which takes me at least 9 Lancets and test strips and still doesn't work!! I'm furious at this cheap insurance company!! Pissed is more like it!!! I should pay for my own materials and use my old set. Why would you choose something so cheap made its unreal!!

Aetna Chronic Care. They take 200 a month Social Security. And I have to pay 400 something for a colonoscopy. 475 for an Echo Cardiogram. With a 9000 something deductible. They are crooks. As soon as I can I will be changing to a better insurance company.

First of all to make you aware, it's not listed with the better business bureau of ohio, even though they have over one thousand complaints. My complaint is. My Doctor gave me a prescription and that would not fill it recent being. They say that it's available over the counter which is not she prescribed a vitamin D3 which is available over-the-counter? In 1000 units? I got to prescribe a 50000 unit per pill. Which is only available as a prescription and Aetna would not fill it.. so I take 10 tablets per week. Equal one tablet per week of the prescription.

Aetna Medicare ppo is the worst insurance I have ever had. They charge retirees way too much and did not work with me when I filed a grievance - they did not work with me. Other insurance companies charge less for same procedures.

They denied my claim for a realign for my upper denture that’s 3 years old for the reason it’s been less than 6 months my insurance didn’t even cover my denture when I originally got it in August of 2023 I will be appealing and sending proof from aspen dental where I got my denture from

So here we yet again with a major insurance company playing GOD with my health ! This time it has to do with my heart ! You know that organ in your body that keeps you ALIVE and yet for some reason Aetna is denying a critical test called an angiogram I don't need to tell you what it's for because you folks know. And then you guys go out and hire a third party to make decisions regarding my heart just because they think they know more about my heart than my heart doctor does who went to school for just that AND does this for a living ! How dare you play with my health like this....... 1st you make me pay my premium to you directly AND then you take away my extra benefits card ! And now this What in the "sam hell" did I do that is so terrible that I have to be treated so badly by your insurance company ?????? It's like you guys are sitting in your Ivory Towers throwing darts at a dart board and then saying let's pick on poor Gary Potter he doesn't have enough money to fight us so let's go after him and make his quality of life so bad that he passes and we don't have to pay anymore of his claims (how disgusting) I'm seriously one step away from contacting our attorney as well as the local media and anybody else that will listen !!! I suggest that you sit down with all of the board members of Aetna as well as the CEO .......................
The ball is in your court and I strongly that you get it together and stop playing GOD with people's lives

Respectfully Gary Potter

Most difficult to work with . I called about prior authorization denial. They said it was determined by Novologix so I asked their number. I called them instead but just find out that’s not correct number. Called Aetna again and they couldn’t find number either.

Difficult to deal with. List of providers changes too frequently. They said I was paying for dental insurance but it turned out to be one of those discount scams and they didn't save me any money. Careington is their dental "insurance" contractor and a dental receptionist said that they are a difficult company to work with. Customer service outsourced to Asia. I asked for information about what my plan actually covered and they didn't give me anything.

If I could give these horrible people even worse review like negatives I would they deny my surgery because they say my skin isn't hanging enough.Lol I lose all this weight in over two years no drugs,no expensive bariatric surgery,and save them money,and they still screw the consumer, No wonder incidents happen with that CEO of United Healthcare,very sad but reality is people are not going to take it anymore,these corrupt corporations must be stopped and be held accountable and Aetna is by far the worse, so tell your employer or whomever is buy there Healthcare insurance from responsible consumer orientated companies that are not completely profit driven,Steve Nelson the CEO of Aetna made over 20 million in 2025,because if denying coverage like mine,shame shame shame.So Sir with all your earnings do the right thing and pay for my procedure, u can afford it!!!.

I have read your reviews from others but have not seemed to have had these problems. My satisfaction is high although I do admit there have been changes that I do not appreciate, which I believe have not been Aetna's fault but rather pharmaceutical. So far, this has only affected my knee gel injection.

One star seems really generous. constant mistakes over paperwork. Lying about calling providers for you, giving inaccurate information on who is in network. Can't make this stuff up. Wish my company other any other health insurances plans, wow what a disaster

Since 2026 Aetna has spiraled downward and I’m sure it’s due to increase use of AI and not human workers. I’ve never in 18 years have had any issues as I gave in the last 2 months with the amount of denials. The staff is helpful but can only do so much so the patient is stuck doing all the leg work for denials. We should be compensated for doing Aetnas job. Something has to give bc more and more family and friends are talking about dropping insurance and going self pay! I honestly will be looking into this bc paying a monthly premium for the amount of denials is overwhelming, too expensive and time consuming. I am being denied a 44k surgery bc I didn’t have referrals called in for pre and post op meds while I was admitted when referrals were called into both surgeons. As a surgery patient it is physically impossible with IVs in calling your primary provider for every pre med you’re given, every pa, anesthesiologist, fellow, consult and post op meds while you are given. Aetna has become a circus of clowns running their claims with no common sense! Prior to surgery I made it a point to inquire what I needed with Aetna and confirmed a referral on file to both surgeons ✔️, an in network facility✔️ and confirmed no out of pocket financial obligation ✔️….all was a go even on the hospitals end when they verified or they would have notified me in advance of my financial obligation. Now Aetna is denying a 44k surgery….well they can take me to court if the appeal isn’t accepted bc I’m following everything according to my benefits and what I was told by Aetna and the hospital! These insurance companies need to be investigated for fraud and illegal activity

I’ve called twice to get assisted with finding therapy providers, either full coverage or minimal coverage. I spoke to representative named Thomas and every time I informed him of what I needed help with he would hang up on me.

I have 2 cervical herniated dics that I have been out with for 4 months . I am in severe pain!! Migraines and can't drive because it pulls on my neck. I have 2 more short term disability payments and they have denied my surgery. It is insane that someone behind a desk without a medical degree gets to decide how my life is impacted by not having surgery to be able to work again and just functioning normal everyday task. I can't even lift my left arm because my c56 and c78 are herniated pressing flatly on the nerve. They want thier payments every month out of my chalets but when I need to use them for surgery they tell me it's unnecessary. So they also decide i can't work because I have to lift 30 to 70 pound boxes everyday for cafeteria manager for the school system. The Better Business Bereu should shut them down for defrauding their customers. They get rich and line their pockets while they ruin your life!!! They are the worst insurance company i have ever dealt with!!!

When i first signed up with Aetna prescription plan I asked how much my medication would cost. I was quoted a price for each. I switched from my previous prescription plan from another co. I just got my medicine filled for the 1st time using Aetna I was shocked at the price. I quickly called Aetna and they said I had to reach a $615 deductible first. Once I met that deductible my medication would be the price I was originally told. I told the representative i wasn't informed about this deductable when I first signed up in dec 2025. He apologized that I wasn't informed. Needless to say i was very upset about it.