Aerolinks Travel Limited Bewertungen 157

While discussing an Umrah package with Hajj and Umrah Experts, I discovered that an identical package was being offered at a significantly lower price by Cheap Umrah Deals. I later learned that both companies operate under the same parent company, Aerolinks Travel Limited. This raised concerns for me about the transparency of their pricing practices, as it was unclear why the same company would offer substantially different prices for what appeared to be the same package.

As a result, I decided not to proceed with the booking and requested a refund of my £500 deposit. My refund request was refused on the basis that the deposit was allegedly non-refundable. However, this was never communicated to me before I made the payment.

The agent, Zia, subsequently referred me to terms and conditions contained within an invoice. However, this invoice was only sent to me after I had already transferred the deposit and was provided for my signature afterwards. I never signed or accepted that invoice.

Based on my experience, I was left feeling that important terms were not clearly disclosed before payment was taken, and I was dissatisfied with the way my refund request was handled.

I had a deeply disappointing and concerning experience with Hajj and Umrah Experts, which I later discovered operates alongside Cheap Umrah Deals under the same parent company, Aerolinks Travel Limited.

At the outset, I contacted an agent from Hajj and Umrah Experts via WhatsApp while comparing quotes from several other agencies. The agent requested a £500 deposit to secure flights, but at no stage was I informed that this payment would be non-refundable.

Soon after making the transfer, I was contacted by another agent from Cheap Umrah Deals offering what appeared to be the same package for approximately £1,800 less. When I raised this with the first agent, he dismissed the lower price as “impossible.” However, the second agent claimed they had access to special supplier rates.

The situation became increasingly concerning when the second agent asked me to send the deposit to the same bank account. This strongly indicated that both agents were representing the same company. When I pointed this out and mentioned the first agent by name, communication briefly paused. Shortly afterward, the second agent attributed the discrepancy to a “calculation error” and revised the price to an amount even higher than the original quote.

This lack of transparency and internal inconsistency significantly undermined my trust, leading me to withdraw from the booking. After consulting several other reputable agencies, I received far more consistent and reasonably priced offers.

To make matters worse, the company has refused to refund my £500 deposit, claiming it is non-refundable—despite never clearly communicating this beforehand or providing any agreement for me to sign acknowledging such terms. They have also failed to provide any evidence that flights were ever reserved.

Overall, I found this experience misleading and unprofessional. If the matter is not resolved promptly, I intend to escalate it through my bank and ATOL. Based on my experience, I would strongly urge others to proceed with caution when dealing with this company.

Very happy with the service we got .our hotel in Makka was really good except the breakfast didn’t had lots of thing for kids but in Madena breakfast was really good but the hotel service was not much we were expecting for a 5 star . Iman tried her best to provide us the best service I really appreciate it . May allah invite us again insha allah will again choose this provider.

Just came back from umrah last Thursday. Alhamdulillah everything went well from start to finish. Special mention to Zia who tailored the package from flights to transport and accommodation. He kept me in the loop at all times and created a package based on budget, proximity and ease of travel. Great hotels which were very close to haram. Went with family and children and thanks to Zia everything was catered for with great customer service.

It was our second time ,Ahtisham khan was very helpful. Very quick and simple umrah visa processing. Clearly defined document checklist and guidelines to follow. Would definitely recommend to friends and family.

I had a great experience with Aerolinks and wanted to share how impressed I was with their service.

I needed to book my Umrah at very short notice just before the Hajj season, when most travel agencies were unwilling to help due to limited availability. I was starting to lose hope until I contacted them.

Ahtisham was extremely helpful, professional, and quick to act. He understood my situation immediately and reassured me throughout the process. Within just one hour, he managed to arrange my entire trip, including flights and hotels, which was incredible given the timing.

What stood out most was not just the speed, but the quality of the service. He secured great deals on both accommodation and flights, even during such a busy period, and kept communication clear and consistent throughout.

Thanks Aerolinks, I was able to complete my Umrah without any stress. I would highly recommend them to anyone looking for a reliable and efficient travel agency, especially for last-minute bookings.

Great experience and thanks for all the support even though everything was last minute.

I enquired at a very short notice and got a reply very quickly.
Eman handled my booking from the start to the end and she was very patient, polite and hardworking.
The journey was excellent and everything was as described ( the transport, the hotel, the tour).
Alhamdullah it was a blessed life changing journey.

Good communication by Mr Zia. Last minute trip but he was very efficient and patient. Delivered what he sold.

Brother Umer took care of all the arrangements for our Umrah in a very professional manner. Everything went smoothly as expected, and we received guidance at every stage along with regular follow-ups. It was great value for money. I would definitely recommend him to anyone looking for a peaceful and well-organized Umrah package.

Eman was very helpful in finding us the best package suitable to our time table.

Brother Zia was great to deal with, very organised a prompt.

Had an issue with the hotel when we got to Madinah (10pm in the UK) but the emergency contact from Hajj&Umrah was available and helped us sort it out.

I would request more details regarding the Ziyarat packages and what’s included before hand as I took the basic one but I would have still expected more information provided.

Overall, I give brother Zia 5 stars as he done great with what he had control over.
JzkAllah

Eman did all the arrangement for Umrah package professionally in time including air ticket, airport transfer, hotel and e visa. Thanks to Emman.
No trouble and all perfect arrangement.
Only negative is the hotel in Medina (Sheza Regency) was not five star. Small room, uncomfortable pillow& limited lift facilities and too noisy.

Amazing experience and would recommend travelling with them. I travelled by myself and Ahtisham was very help from the start till the completion of my trip.

My travel agent Zia was extremely helpful and made the process of booking my flights stress free. He was also so kind as to keep in touch with me during my travels, which made me feel very relaxed.

Excellent communication and our agent Mr Zia was very honest and helpful to find the best flights and hotel for our package at the most competitive price range. He was also always available via phone and email to answer any questions even while we were on the trip. Highly recommend for Umrah.

Service was very good. Ahtsham was very nice Very friendly very polite very helpful next time I will call him inshAllah he is best best in aerolinks travel limited Mr Ahtsham khan very hardworker.

Amazing & Stress-Free Solo Europe Trip

I had a truly wonderful experience with Zia and his company, Hajj And Umrah Experts, while planning my solo trip to Europe. Traveling alone can be stressful, but Zia made everything feel easy and smooth from start to finish.
My journey from Amsterdam to Paris was perfectly arranged. From flights to hotel bookings and airport transfers, everything was well-organized and always on time. The transport service was especially impressive—punctual, comfortable, and completely hassle-free.
In Amsterdam, I stayed at XO Infinity Hotel, and in Paris at the B&B Hotel Airport. Both hotels were clean, comfortable, and in great locations. What I appreciated most was the breakfast with halal options, which was fresh and really good—definitely a big plus for me.
A big thank you to Zia for making my solo Europe trip so memorable and enjoyable. His support, attention to detail, and genuine care made a huge difference. I would happily recommend Hajj And Umrah Experts to anyone looking for trustworthy and excellent travel services.

FRAUD!! FRAUD! FRAUD! DO NOT BOOK!! We booked a package for umrah they insisted we paid in full which we did. Once we paid they called a few days later saying they can not accommodate to the package as the the lady who sold us the package gave us the wrong price as she was a trainee and now the prices have increased so we were told to either pay more money or get a full refund. We asked for a refund, it has since then been a whole week no refund recieved and now they have stopped responding to our messages and emails. FRAUD COMPANY DO NOT BOOK WITH THEM!!!

A very reliable company to organise your trip with. I went for Umrah and their service was great! They organised everything to make my stay comfortable and it was indeed! The hotels were great,close to the Haram in mecca and medina. I recommend this company for anyone wishing to travel.